Verified review
2/10 Terrible
Reuven
Oct 25, 2026
Disliked: Communication, listing accuracy
We traveled from across the Atlantic so we could enjoy beautiful Lisbon and have a comfortable apartment to feel at home after enjoying the city. The city is fabulous but the apartment was horrible. All the furniture is old, hard, uncomfortable, dirty and lumpy. The mattress on the bed is old and miserable. We could feel the springs coming through the hard lumpy fabric. The pillows are tiny little hard foam pillows that hurt the neck and head. There wasn’t one comfortable seat or place to sleep. We contacted customer service but they never got back to us. We wanted a restful vacation but we leaving more exhausted than when we arrived and now our whole body aches from the discomfort. I think it’s very inconsiderate of the hotel not to make the guests at least sleep comfortably.
Reuven
Stayed 8 nights in Oct 2026


























