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Hotel Excelsior

3.0 star property
Hotel with a bar, steps from Marquis of Pombal Square

Choose dates to view prices

Hotel Excelsior, near Marquis of Pombal Square, offers continental breakfast and dry cleaning services. Guests enjoy free in-room WiFi, business center access, and the nearby Medeiros e Almeida Museum. Visitors consistently praise the attentive staff.

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

Desk, iron/ironing board, free cribs/infant beds, free WiFi

Double Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Hair dryer
Minibar
Satellite channels
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room

Twin Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Bathrobes
Hair dryer
Private bathroom
Satellite channels
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Triple Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Hair dryer
Satellite channels
Wardrobe or closet
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

Quadruple Room | Desk, iron/ironing board, free cribs/infant beds, free WiFi

Quadruple Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Private bathroom
Hair dryer
Satellite channels
Wardrobe or closet
  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

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About the neighborhood

Map
Rua Rodrigues Sampaio, 172, Lisbon, 1150-282

What's nearby

  • Marquis of Pombal Square - 2 min walk - 0.1 miles
  • Eduardo VII Park - 2 min walk - 0.1 miles
  • Avenida da Liberdade - 2 min walk - 0.1 miles
  • Rossio Square - 18 min walk - 1.0 mile
  • Santa Justa Elevator - 2 min drive - 1.2 miles

Getting around

  • Marques de Pombal Station - 4 min walk
  • Rossio Station - 17 min walk
  • Humberto Delgado Airport (LIS) - 21 min drive

Restaurants

  • ‪A Padaria Portuguesa - ‬2 min walk
  • ‪Local - Your Healthy Kitchen - ‬1 min walk
  • ‪Terraço Chill Out Limão - ‬4 min walk
  • ‪94° - ‬2 min walk
  • ‪Balcão do Marquês - ‬2 min walk

About this property

Hotel Excelsior

Hotel near Marquis of Pombal Square
Located close to Medeiros e Almeida Museum and Cinemateca Portuguesa Museum, Hotel Excelsior provides dry cleaning/laundry services, a bar, and a business center. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), an elevator, and a TV in the lobby
  • A 24-hour front desk, concierge services, and tour/ticket assistance
  • A banquet hall, smoke-free premises, and luggage storage
  • Guest reviews speak highly of the helpful staff
Room features
All 80 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with satellite channels
  • Refrigerators, free infant beds, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: EUR 5 for adults and EUR 5 for children
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 5 for adults and EUR 5 for children
  • Housekeeping is available for an additional fee
  • In-room safe fee: EUR 1.50 per night
  • Rollaway bed fee: EUR 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 3125

Property is also known as

Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon

Frequently asked questions

Is Hotel Excelsior pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Excelsior?

This property doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Hotel Excelsior?

Check-out is at noon.

Where is Hotel Excelsior located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Marquis of Pombal Square and Eduardo VII Park. Medeiros e Almeida Museum and Cinemateca Portuguesa Museum are also within 10 minutes. Marques de Pombal Station is only a 4-minute walk and Avenida Station is 8 minutes.

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Hotel Excelsior Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 140 out of 663 reviews
Rating 8 - Good. 223 out of 663 reviews
Rating 6 - Okay. 171 out of 663 reviews
Rating 4 - Poor. 80 out of 663 reviews
Rating 2 - Terrible. 49 out of 663 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cachibala

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and people , enjoyed meeting everyone and
Stayed 5 nights in Oct 2025

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place!
Stayed 4 nights in Aug 2025

8/10 Good

Ron

Liked: Cleanliness
The staff was amazing!!!! My only complaint was that our television never worked during our stay.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rosser

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buffet breakfast was good cleanliness good location was perfect
Stayed 3 nights in Jun 2025

8/10 Good

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price is was a good hotel and the complimentary breakfast was reasonable. Location was good near Marquis Pombal statue.
Stayed 2 nights in Aug 2025

10/10 Excellent

Swaveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place according to price
Stayed 3 nights in Jul 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Apr 2025

8/10 Good

Marcelo Marcial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't used
Stayed 1 night in Sep 2025

10/10 Excellent

katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great little find

Great hotel - basic but cheap, clean and ideal for location
Stayed 2 nights in Apr 2023

10/10 Excellent

Zonia E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Good location, the receptionist Pablo was really friend, gave us a good customer service and also good tips where to go in Lisbon. We had a really nice sleeps there and the area we felt safe.
Stayed 3 nights in Nov 2023

6/10 Okay

Oleg

Liked: Cleanliness, staff & service
Good central location. Good room size. Clean. Basic breakfast menu. Dated decor.
Stayed 6 nights in Oct 2024

8/10 Good

Maryna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

The location is perfect, close to the city and there are various types of transport available. The staff is very friendly and provided everything we need. The room and bathroom was a bit small but it can be managed. Breakfast is average, had everything needed but could be better. Overall the hotel was great.
Stayed 4 nights in Jun 2024

8/10 Good

David

Liked: Cleanliness, amenities
Older hotel building. Average staff.
Stayed 1 night in Jun 2024

10/10 Excellent

Jessika

Liked: Cleanliness, amenities, property conditions & facilities
I like the employees
Stayed 2 nights in Jul 2023

8/10 Good

Mohamed

Liked: Cleanliness, staff & service, amenities
Good
Stayed 5 nights in Sep 2024

8/10 Good

rosangela aparecida souza

Liked: Staff & service
.
Stayed 2 nights in Jan 2025

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities
Great hotel, rooms and beds are perfect for family stays. Street parking was available every time we arrived in the evening. Breakfast was also great. Staff were very friendly and helpful. Location was great to get around for site seeing. Only thing that I can say is that the room it self is dated, could use new floors and maybe updating the bathroom. The family and I only spent the nights here for sleeping as our primary reason to visit was for sightseeing Lisbon and taking it all in. I would recommend this hotel to others.
Stayed 2 nights in Apr 2024

4/10 Poor

Angelo

Disliked: Cleanliness, staff & service, property conditions & facilities
Very small rooms and bathrooms. Not clean. My friends got bed bugs
Stayed 4 nights in Sep 2024

8/10 Good

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fine. Plenty of beds and clean linen. Noisy at night and construction work going on around hotel which was not aware of. Also, in bathroom ceiling that had a piece of plasterboard screws in to fill it, but not been plastered over. Breakfast was nice and plenty of it. Would stay again as did the job.
Stayed 1 night in Aug 2023

8/10 Good

Nils Olof

Liked: Cleanliness, staff & service, amenities
Friendly and nice but rather worn and in need of repairs.
Stayed 7 nights in Nov 2023

4/10 Poor

Hamidreza

Disliked: Cleanliness, staff & service, property conditions & facilities
Room realy neededcto repair, faucets, door handle, bath tub.
Stayed 4 nights in May 2023

2/10 Terrible

Christina

Disliked: Cleanliness, property conditions & facilities, room comfort

Smelly room!!

We stayed overnight and all I can say is I would not have survived the smell in our room another moment longer. It smelt of sewage. It was horrible and we couldn’t get out of there quick enough. But on the positive the staff at reception were helpful in looking after our luggage when we arrived before check in so we could explore the city.
Stayed 1 night in Jun 2024

6/10 Okay

delfim

Very outdated, and old
Stayed 1 night in Sep 2023

6/10 Okay

Javier

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location is secure and nice, walking distance to many attractions. Moreover, the personnel were very hospitable and friendly. For instance, they helped me storying my luggages before check in and after check out. Nevertheless, my room didn’t match with the pictures. Although my room was always clean, it was extremely small, including an awful distribution of the toilet. Plus, the main door of the room didn’t close properly.
Stayed 2 nights in Mar 2023

2/10 Terrible

giacomina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel is terrible.we had bed bugs and they did not want to do anything about it. they had moved us from the 3rd floor to the 4th floor the 2nd night because the 3rd floor room was old but they knew there were ed bugs on the 4th floor (receptionist mentioned that they had another case of bed bugs on the 4th floor so they knew!) I got bitten 2 nights and filmed one on the bed cover, terrible !!!!!
Stayed 4 nights in Sep 2024

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