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Hotel Excelsior

3.0 star property
Hotel with free breakfast, steps from Marquis of Pombal Square

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Photo gallery for Hotel Excelsior

Relax in a stylish living area with a sofa, armchairs, and a flat-screen TV.
Three single beds with brown bedspreads and white pillows, each with a wooden headboard, are positioned against a plain wall.
Guests can enjoy a view of the city from the comfort of their room.
Stunning corner facade with a curved balcony, blending classic and modern architectural elements.
Welcome to our hotel lobby, featuring a reception desk, comfortable seating area, and a staircase leading to the upper level.

Popular amenities

  • 24/7 front desk
  • Room service
  • Bar
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Double Room

1 bedroom, desk, iron/ironing board, free cribs/infant beds

Double Room

8.0 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Minibar
  • 17 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, desk, iron/ironing board, free cribs/infant beds

Quadruple Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Satellite channels
  • 35 sq m
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room

Triple Room | 1 bedroom, desk, iron/ironing board, free cribs/infant beds

Triple Room

8.0 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Hair dryer
Private bathroom
Satellite channels
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Twin Room

Twin Room | 1 bedroom, desk, iron/ironing board, free cribs/infant beds

Twin Room

Highlights

Air conditioning
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Bathrobes
Private bathroom
Hair dryer
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
Rua Rodrigues Sampaio, 172, Lisbon, 1150-282

What's nearby

  • Marquis of Pombal Square - 2 min walk - 0.1 miles
  • Eduardo VII Park - 2 min walk - 0.1 miles
  • Avenida da Liberdade - 2 min walk - 0.1 miles
  • Rossio Square - 18 min walk - 1.0 mile
  • Santa Justa Elevator - 2 min drive - 1.2 miles

Getting around

  • Marques de Pombal Station - 4 min walk
  • Rossio Station - 17 min walk
  • Humberto Delgado Airport (LIS) - 21 min drive

Restaurants

  • ‪A Padaria Portuguesa - ‬2 min walk
  • ‪Local - Your Healthy Kitchen - ‬1 min walk
  • ‪Balcão do Marquês - ‬2 min walk
  • ‪O Cacho Dourado - Actividades Hoteleiras - ‬3 min walk
  • ‪Hotel Marquês de Pombal - ‬3 min walk

About this property

Hotel Excelsior

Hotel near Marquis of Pombal Square
Located close to Medeiros e Almeida Museum and Cinemateca Portuguesa Museum, Hotel Excelsior provides free continental breakfast, dry cleaning/laundry services, and a bar. In addition to a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Concierge services, a TV in the lobby, and a banquet hall
  • Tour/ticket assistance, smoke-free premises, and luggage storage
  • A 24-hour front desk and an elevator
  • Guest reviews speak highly of the helpful staff
Room features
All 80 rooms include comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with satellite channels
  • Refrigerators, free infant beds, and daily housekeeping

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center

Accessibility

  • Elevator

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Free crib

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide either a negative Antigen COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 13 and up, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 13 and up; guests must have received complete vaccination at least 5 days prior to check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee
  • In-room safe fee: EUR 1.50 per night
  • Rollaway bed fee: EUR 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Property Registration Number 3125

Property is also known as

Excelsior Hotel Lisbon
Excelsior Lisbon
Hotel Excelsior Lisbon
Hotel Excelsior Hotel
Hotel Excelsior Lisbon
Hotel Excelsior Hotel Lisbon

Frequently asked questions

Is Hotel Excelsior pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Excelsior?

This property doesn't offer parking.

What time is check-in at Hotel Excelsior?

Check-in start time: 2:30 PM; Check-in end time: anytime.

What time is check-out at Hotel Excelsior?

Check-out is at noon.

Where is Hotel Excelsior located?

Located in Lisbon City Center, this hotel is within a 5-minute walk of Marquis of Pombal Square and Eduardo VII Park. Medeiros e Almeida Museum and Cinemateca Portuguesa Museum are also within 10 minutes. Marques de Pombal Station is only a 4-minute walk and Avenida Station is 8 minutes.

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Hotel Excelsior Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 126 out of 623 reviews
Rating 8 - Good. 212 out of 623 reviews
Rating 6 - Okay. 162 out of 623 reviews
Rating 4 - Poor. 77 out of 623 reviews
Rating 2 - Terrible. 46 out of 623 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

6.2/10

Amenities

6.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Swaveer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place according to price
Stayed 3 nights in Jul 2025

6/10 Okay

Flavio

Liked: Cleanliness, staff & service, amenities
It’s ok for the price ! Good reception people
Stayed 6 nights in Jul 2025

8/10 Good

Erin

Liked: Cleanliness, staff & service
Good location
Stayed 3 nights in Apr 2025

8/10 Good

Fatima

Liked: Cleanliness

Lisbon in April

Hotel was decent enough and location was very good. Rooms were clean, beds were comfortable.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jose

Liked: Cleanliness, amenities, property conditions & facilities
Like breakfast includes. No dislikes
Stayed 4 nights in Jun 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Price reflects the properties condition. In saying that it was fine. Breakfast decent for being included. Good place to stay
Stayed 3 nights in Mar 2025

4/10 Poor

Diego

Disliked: Amenities, property conditions & facilities
The washroom in room 106 was crazy small, the shower curtain was installed in the middle of the shower and the toilet seat touch the wall.
Stayed 2 nights in May 2025

10/10 Excellent

LJ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was great. A family room with enough space for all 4 of us, great cleanliness and friendly, helpful staff. Good selection for breakfast and close to the metro station so easy to get out and about. The hotel was undergoing renovations, but this did not affect our enjoyment.
Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Good, but stinky

Good location, friendly and helpful staff, good breakfast included. Rooms are small with limited space. Unfortunately the room smelled strongly of sewer coming from the WC.
Stayed 1 night in Apr 2025

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to two metro and several bus lines. Excellent breakfast. Supportive staff
Stayed 3 nights in Feb 2025

2/10 Terrible

Galina

Disliked: Amenities, property conditions & facilities
I strongly recommend avoiding this hotel. The entire property is extremely rundown with poor or nonexistent maintenance. Everything in the room felt old, broken, or heavily used. The biggest disappointment was the food. The complimentary breakfast was truly awful—none of my four family members returned after the first day. The food was not fresh and looked like leftovers. Even the coffee was bad. You’re much better off finding breakfast outside the hotel; we found far better options nearby. I considered canceling our stay the moment I saw the room, but unfortunately, it was too late. This was a very disappointing experience overall, and I would not stay here again.
Stayed 4 nights in Jun 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel will stay there again
Stayed 3 nights in Aug 2024

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The hotel is currently being remodelled. The bathrooms are ok. The furnitures are from the 70s and are completely worn out. The doors to the corridor are not tight, you can hear every other guest and the doors are unfortunately simply slammed by other guests, which makes a continuous sleep impossible. The rooms are very soberly furnished. In rooms that have not yet been renovated, some of the electrics do not work and there is therefore no power for a laptop, for example.The Breakfast is simply not worth the price.
Stayed 4 nights in May 2025

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
@
Stayed 1 night in Mar 2025

8/10 Good

Maria Isabel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very friendly and helpful. Nice neighbourhood within walking distance from everyghing, includin metro and bus stations
Stayed 8 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Parque Eduardo VII and Liberty Avenue. About 200m to the metro and close to circle with all the various busses. Beds were very comfortable and pillows were the best!
Stayed 4 nights in Nov 2024

8/10 Good

Aidan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Good cheap hotel in good central location
Stayed 2 nights in Apr 2024

6/10 Okay

Oleg

Liked: Cleanliness, staff & service
Good central location. Good room size. Clean. Basic breakfast menu. Dated decor.
Stayed 6 nights in Oct 2024

2/10 Terrible

Jasmine

Disliked: Staff & service, property conditions & facilities
If you need somewhere to sleep for <8 hrs. This is it. There is nothing more to this stay nor is there any space for it.
Stayed 1 night in Sep 2024

10/10 Excellent

jose antonio

Liked: Cleanliness, staff & service, amenities
Very good location, a bit outdated but clean.
Stayed 7 nights in Jul 2024

10/10 Excellent

Orlando

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect!
Stayed 3 nights in Jul 2024

10/10 Excellent

Louisa M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible breakfast! Super location!

8/10 Good

ANTONIO

Great value for the money
Stayed 1 night in May 2024

8/10 Good

rosangela aparecida souza

Liked: Staff & service
.
Stayed 2 nights in Jan 2025

10/10 Excellent

Zonia E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

Good location, the receptionist Pablo was really friend, gave us a good customer service and also good tips where to go in Lisbon. We had a really nice sleeps there and the area we felt safe.
Stayed 3 nights in Nov 2023