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9Hotel Mercy

4.0 star property
Hotel with a bar, a short walk to Rossio Square

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Photo gallery for 9Hotel Mercy

Front of property
Reception
Superior Double Room | Premium bedding, minibar, in-room safe, soundproofing
Bar (on property)
Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room

Classic Double Room | Premium bedding, minibar, in-room safe, soundproofing

Classic Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Mercy)

Suite (Mercy) | Premium bedding, minibar, in-room safe, soundproofing

Suite (Mercy)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Rainfall showerhead
  • City view
  • 47 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | Premium bedding, minibar, in-room safe, soundproofing

Executive Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Hair dryer
Electric kettle
  • City view
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Rua da Misericordia, 76, Lisbon, 1200-273

What's nearby

  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 5 min walk - 0.3 miles
  • Avenida da Liberdade - 5 min walk - 0.3 miles
  • Commerce Square - 8 min walk - 0.5 miles
  • Castle of São Jorge - 10 min walk - 0.6 miles

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 27 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria da Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Taberna do Avillez - ‬1 min walk
  • ‪Restaurante Sinal Vermelho - ‬1 min walk

About this property

9Hotel Mercy

Upscale boutique hotel near Rossio Square
Close to Santa Justa Elevator and Commerce Square, 9Hotel Mercy provides a terrace, a library, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and luggage storage
  • A front-desk safe, a 24-hour front desk, and a banquet hall
  • Coffee/tea in the lobby, multilingual staff, and concierge services
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at 9Hotel Mercy feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping, and phones

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is 9Hotel Mercy pet-friendly?

Yes, 9Hotel Mercy allows cats and dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at 9Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 9Hotel Mercy?

Check-out is at noon.

Does 9Hotel Mercy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is 9Hotel Mercy located?

Located in Lisbon Old Town, this boutique hotel is within a 10-minute walk of Fado in Chiado, Rossio Square, and Avenida da Liberdade. Santa Justa Elevator and Commerce Square are also within 15 minutes. Largo Trindade Coelho Stop and Praça Luís de Camões Stop are within a 2-minute walk.

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9Hotel Mercy Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 565 out of 1000 reviews
Rating 8 - Good. 323 out of 1000 reviews
Rating 6 - Okay. 71 out of 1000 reviews
Rating 4 - Poor. 24 out of 1000 reviews
Rating 2 - Terrible. 17 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jamal

Excellent location
Stayed 4 nights in Jun 2025

10/10 Excellent

catherine

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in May 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel located near waterfront with LOTS of fabulous dining options!
Stayed 4 nights in Apr 2025

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Hotel smelled great, very clean.
Stayed 2 nights in May 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel. clean modern and the suite was fantastic
Stayed 2 nights in May 2025

10/10 Excellent

Michael Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel 👍
Stayed 4 nights in Apr 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a very good area close to everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Very contemporary and sleek. The front desk staff was friendly and accommodating. I would stay at this hotel and recommend it very highly.
Stayed 1 night in May 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, spectacular decor and breakfast was great with lots of options. Walking distance to castles and other attractions.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel in a great location. 10 minute walk to Rossi and the river esplanade. Hard to find fault.
Stayed 4 nights in May 2025

10/10 Excellent

Devayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice but small. The staff is very helpful. The location is excellent for tourists with lots of restaurants nearby
Stayed 2 nights in Apr 2025

10/10 Excellent

Md Kamrul

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 5 nights in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for my first visit to Lisbon - as long as you don't mind walking up and down hills (hard to get away from in Lisbon). Staff were helpful and friendly, room was lovely and good choice of breakfast options.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the layout of each spacious room and it is super convenient in the heart of old Lisbon. Loved the experience.
Stayed 3 nights in Mar 2025

10/10 Excellent

Rodolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, couldn’t ask for more. Room was awkwardly shaped, but we eventually got used to it. Breakfast was perfect
Stayed 2 nights in Apr 2025

10/10 Excellent

Cheryle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great vacation and 9hoetl mercy was wonderful. Their breakfast buffet was excellent as was the staff. The hotel Is located on a great spot close to many restaurants and sites.
Stayed 8 nights in Feb 2025

10/10 Excellent

Krystle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay in safe location close to everything.
Stayed 4 nights in Dec 2024

8/10 Good

SIU PIK

Good location. Felt safe. 24 hours reception service. The suite looked better in pictures, it wasnt bad just a bit tired. Bathroom was on the smallish size.
Stayed 2 nights in Apr 2025

10/10 Excellent

Alondra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was in a convenient location, lots of food places it surrounding it and shopping as well!! It also has an amazing sunset view! To add on it was spacious and the hotel breakfast was great!! Would stay here again!
Stayed 3 nights in Feb 2025

10/10 Excellent

ALDO

Liked: Staff & service, property conditions & facilities
Great location and rooms
Stayed 3 nights in Nov 2024

10/10 Excellent

Lynda

Liked: Cleanliness, property conditions & facilities
The staff
Stayed 2 nights in Mar 2025

8/10 Good

BEVERLY

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Excellent location, close to the Colosseum, Roman Forum, Palantine Hill and more. Bed was good and the room was spacious enough for us. The instant coffee provided didn’t even taste like instant, it was great. Free disposable slippers are provided and we got a small bottle of champagne as a gift, which was nice. We had room 101 and the small patio isn’t great, no view, no chair, probably just for smoking, not sure. The shower is small but good enough. We saw four different front desk staff and they were all great. They held our bags the first day as we came in early; they even put them in our room when we returned in the afternoon. They held them again when we checked out since we had a little time before our train. All in all would definitely stay here again.
Stayed 2 nights in Apr 2025

10/10 Excellent

Wahida

Liked: Cleanliness, staff & service, property conditions & facilities
Property is located close to all sight seeing areas. The front desk team is excellent and very helpful with any questions especially Isabella. She gave a list of local restaurants to eat and areas to visit especially I was there for a short 2 days. I would come back and stay again.
Stayed 3 nights in Feb 2025

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked the corner room which was spacious and just Iike pictures. Building across the street is under construction but sound was not an issue for us. Overall had a great stay.
Stayed 4 nights in Dec 2024

8/10 Good

Robert T. Torres

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location.. very close to restaurants and main attractions.
Stayed 6 nights in Aug 2024