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9Hotel Mercy

4.0 star property
Hotel with a bar, a short walk to Rossio Square

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Photo gallery for 9Hotel Mercy

Hotel Mercy features a modern exterior with a spacious balcony area and large windows.
Relax in a stylish room with a large bed, flat-screen TV, and comfortable sofa.
Enjoy a drink at the bar with comfortable seating and a variety of bottles on display.
Reception area with a reception desk, seating area, and TV.
Enjoy a leisurely breakfast on the balcony with a city view, surrounded by fresh fruit, pancakes, and a vase of flowers.

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Pet friendly
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Classic Double Room

Classic Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Classic Double Room

8.6 out of 10
Excellent
(60 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • 23 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Suite (Mercy)

Suite (Mercy) | 1 bedroom, premium bedding, minibar, in-room safe

Suite (Mercy)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
  • 47 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Club Double Room

View from room

Club Double Room

8.2 out of 10
Very good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room

Executive Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Executive Double Room

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(31 reviews)

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
Private bathroom
Hair dryer
Rainfall showerhead
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Rua da Misericordia, 76, Lisbon, 1200-273

What's nearby

  • Rossio Square - 3 min walk - 0.2 miles
  • Santa Justa Elevator - 5 min walk - 0.3 miles
  • Avenida da Liberdade - 5 min walk - 0.3 miles
  • Commerce Square - 8 min walk - 0.5 miles
  • Castle of São Jorge - 10 min walk - 0.6 miles

Getting around

  • Largo Trindade Coelho Stop - 1 min walk
  • Rossio Station - 7 min walk
  • Humberto Delgado Airport (LIS) - 27 min drive

Restaurants

  • ‪Bairro do Avillez - ‬1 min walk
  • ‪Cervejaria da Trindade - ‬2 min walk
  • ‪Bistro 100 Maneiras - ‬1 min walk
  • ‪Taberna do Avillez - ‬1 min walk
  • ‪Restaurante Sinal Vermelho - ‬1 min walk

About this property

9Hotel Mercy

Upscale boutique hotel near Rossio Square
Close to Santa Justa Elevator and Commerce Square, 9Hotel Mercy provides a terrace, a library, and dry cleaning/laundry services. In addition to a bar and a business center, guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • Concierge services, meeting rooms, and a banquet hall
  • An elevator, free newspapers, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff and location
Room features
All guestrooms at 9Hotel Mercy feature comforts such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with rainfall showers and tubs or showers
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, daily housekeeping, and phones

Languages

English, French, Polish, Portuguese, Russian, Spanish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 21 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7.50 for children
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le 9 Bar

Things to do

  • Library

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height counter and sink
  • Raised toilet seat
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • iPod dock

Food and drink

  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 15 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 200 per accommodation, per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7.5 for children
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 40 (one-way), (up to 17 years old)
  • Nearby parking fee: EUR 21 per day (328 ft away)
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Mercy
Mercy Hotel
Mercy Hotel Lisbon
Mercy Lisbon
9HOTEL MERCY Hotel Lisbon
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY
9HOTEL MERCY Hotel
9HOTEL MERCY Lisbon
9HOTEL MERCY Hotel Lisbon

Frequently asked questions

Is 9Hotel Mercy pet-friendly?

Yes, 9Hotel Mercy allows cats and dogs (limit 1 total) with a maximum weight of up to 15 lbs per pet. There's a fee of EUR 20 per pet, per night. Service animals are exempt from fees.

What time is check-in at 9Hotel Mercy?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at 9Hotel Mercy?

Check-out is at noon.

Does 9Hotel Mercy provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 40 per vehicle applies.

Where is 9Hotel Mercy located?

Located in Lisbon Old Town, this boutique hotel is within a 10-minute walk of Fado in Chiado, Rossio Square, and Avenida da Liberdade. Santa Justa Elevator and Commerce Square are also within 15 minutes. Largo Trindade Coelho Stop and Praça Luís de Camões Stop are within a 2-minute walk.

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9Hotel Mercy Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 575 out of 1009 reviews
Rating 8 - Good. 322 out of 1009 reviews
Rating 6 - Okay. 71 out of 1009 reviews
Rating 4 - Poor. 24 out of 1009 reviews
Rating 2 - Terrible. 17 out of 1009 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay! The room was clean and comfortable, and the staff were super friendly and helpful. Location was convenient too. Would definitely come back
Stayed 3 nights in Jun 2025

10/10 Excellent

Wasei

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and friendly people
Stayed 1 night in Jul 2025

10/10 Excellent

Jimmy

Liked: Cleanliness, amenities, property conditions & facilities
Great location and great rooms. I was pleasantly surprised.
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel, ideally located near shopping and restaurants. Our room was spotless and hugely spacious for a suite. The bed was comfortable. Our room had its own balcony with seating and lovely views, and we were right next to the rooftop bar, which also had wonderful views. Overall, a terrific hotel and we’d definitely stay there again.
Stayed 2 nights in Jul 2025

10/10 Excellent

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay and would highly recommend. Staff was really helpful and Tiago had great food suggestions. Whole staff was helpful and very friendly. Rooms were good size but needed more electrical outlets in the room. All in all it was. great vacation.
Stayed 3 nights in Jul 2025

10/10 Excellent

Jamal

Excellent location
Stayed 4 nights in Jun 2025

10/10 Excellent

Lawrence

Liked: Cleanliness, amenities, property conditions & facilities
Great option in Lisbon
Stayed 4 nights in Jun 2025

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic
Stayed 1 night in Jul 2025

10/10 Excellent

catherine

Liked: Cleanliness, amenities, property conditions & facilities
Great location!
Stayed 4 nights in May 2025

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was an ice machine but staff was very gracious to obtain.
Stayed 1 night in Jul 2025

10/10 Excellent

Wasei

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent friendly staff, clean room, and very good location. The only small suggestion is to add couple of accessible electrical outlets. The two in the room are sort of hidden. Thanks
Stayed 1 night in Jul 2025

10/10 Excellent

Eliseo

Liked: Cleanliness, amenities, property conditions & facilities
The room was quite large with high ceilings which was very nice. The staff were incredibly hospitable, breakfast every morning was always consistent and had a wide selection. The hotel is within walking distance to a collection of restaurants and nice points if interest sites, including a beautiful view overlooking the city. I’d highly recommend staying here as it made me want to visit Lisbon for a longer stay.
Stayed 6 nights in Jun 2025

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
It wasn’t bad
Stayed 3 nights in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel located near waterfront with LOTS of fabulous dining options!
Stayed 4 nights in Apr 2025

10/10 Excellent

Luciano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff! Hotel smelled great, very clean.
Stayed 2 nights in May 2025

10/10 Excellent

Michael Rolf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super Hotel 👍
Stayed 4 nights in Apr 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in need of some upgrades, refresh paint and better shower configurations. Also, very dark decore so bettter lighting. It’s a chic hotel but a little outdated. The staff was very responsive with issues. Juan was awesome and we enjoyed talking with him just in passing, he was so helpful with recommendations and everything.
Stayed 1 night in Jun 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful hotel. clean modern and the suite was fantastic
Stayed 2 nights in May 2025

8/10 Good

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a very good area close to everything
Stayed 2 nights in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Hotel, spectacular decor and breakfast was great with lots of options. Walking distance to castles and other attractions.
Stayed 2 nights in Apr 2025

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
The room was beautiful. Very contemporary and sleek. The front desk staff was friendly and accommodating. I would stay at this hotel and recommend it very highly.
Stayed 1 night in May 2025

10/10 Excellent

Devayani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nice but small. The staff is very helpful. The location is excellent for tourists with lots of restaurants nearby
Stayed 2 nights in Apr 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely hotel in a great location. 10 minute walk to Rossi and the river esplanade. Hard to find fault.
Stayed 4 nights in May 2025

10/10 Excellent

Louise

Liked: Cleanliness, property conditions & facilities, room comfort

Fabulous

Fabulous hotel in a great location with many bars and restaurants
Stayed 1 night in Apr 2025

10/10 Excellent

Sunny E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect spot

What an amazing hotel! Staff super friendly ( Susanna on reception) and perfectly placed! I can’t wait to return!
Stayed 3 nights in Mar 2025