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Crown Hotel Lilongwe

Property class: 3

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Photo gallery for Crown Hotel Lilongwe

A hotel room with a bed, a red armchair, a white coffee table, and a large window with a view. - Crown Hotel Lilongwe (Lilongwe)
A multi-story building with a sign for 'Netsons' and a 'CROFT' sign. - Crown Hotel Lilongwe (Lilongwe)
A beige sofa with pillows, a white vase with a plant, and a wooden table. - Crown Hotel Lilongwe (Lilongwe)
A hotel lobby with a reception desk, a chandelier, a checkered counter, and a seating area with a vase of flowers. - Crown Hotel Lilongwe (Lilongwe)
A conference room with a long table, red chairs, water bottles, and a projector screen. - Crown Hotel Lilongwe (Lilongwe)
At Crown Hotel Lilongwe, you can look forward to free continental breakfast, a terrace, and a coffee shop/cafe. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a 24-hour business center.

Reviews

5.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Executive Room

A hotel room with a bed, a desk, a chair, a small table, a hanging light fixture, and a painting on the wall.

Executive Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Standard Room

A neatly made bed with a wooden headboard, a bedside table with a phone, and a window with sheer curtains.

Standard Room

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

About the neighborhood

Located in Lilongwe, Crown Hotel Lilongwe is in the city center. National Herbarium and Botanic Gardens of Malawi and Four Seasons are local attractions and those in the mood for shopping can visit Old Town Mall and Lilongwe City Mall. Looking to enjoy an event or a game while in town? See what's happening at Civic Stadium or Bingu National Stadium. Visit our Lilongwe travel guide
Map
Kamuzu Procession Road, M1, Daud Complex, Lilongwe

What's nearby

  • Old Town Mall
    2 min walk - 0.1 miles
  • Lilongwe City Mall
    10 min walk - 0.6 miles
  • Lilongwe Golf Course
    16 min walk - 0.9 miles
  • Kamuzu Central Hospital
    4 min drive - 1.9 miles
  • Bingu National Stadium
    8 min drive - 4.1 miles

Getting around

  • Lilongwe (LLW-Kamuzu Intl.)
    23 min drive

Restaurants

  • KFC
    2 min drive
  • Bombay Palace
    9 min walk
  • Mugg & Bean
    2 min drive
  • Uka Coffee
    6 min drive
  • Ama Khofi
    7 min drive

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Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 10:00 AM
  • A coffee shop/cafe
  • A restaurant

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Fan
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 20 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators

Frequently asked questions

Is Crown Hotel Lilongwe pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Crown Hotel Lilongwe?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Crown Hotel Lilongwe?

Check-out is at 10 AM.

Does Crown Hotel Lilongwe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 20 per person applies.

Where is Crown Hotel Lilongwe located?

Located in the heart of Lilongwe, this hotel is within a 15-minute walk of Old Town Mall, Lilongwe City Mall, and Lilongwe Golf Course. Civic Stadium and Kamuzu Central Hospital are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crown Hotel Lilongwe Reviews

5.6

5.8

Cleanliness

8.2

Location

6.6

Staff & service

5.2

Property conditions & facilities
Rating 10 - Excellent. 1 out of 15 reviews
Rating 8 - Good. 5 out of 15 reviews
Rating 6 - Okay. 2 out of 15 reviews
Rating 4 - Poor. 4 out of 15 reviews
Rating 2 - Terrible. 3 out of 15 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
WiFi was not working during our entire stay 🙄 breakfast is mediocre.
Stayed 7 nights in Sep 2019
Verified review

4/10 Poor

Disliked: Amenities
The only reason why I didn’t leave during my stay was because everything was paid in full, and I wasn’t in the mood to deal with the refund issues. During our entire stay the WiFi was not working...and when we asked it was always “they are working on fixing it.” Some of the staff need more training in customer service.
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY AT THIS HOTEL!!!!! Staff couldn’t care less. Hotel was full of prostitutes so we asked to terminate our reservation and cut our stay short. I gave 48 hours notice that we were leaving. Hotel has refused to refund the rest of my stay, costing me over $750. I spent a month trying to get the money back. Owner eventually said he would refund after I involved a local community member, but I never received the refund.
Stayed 7 nights in Dec 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is kind, it’s close to shoppin Mall and sososo bus terminal. The bed is big, room is clean. I wanted to go early morning to Mzuzu, but I didn’t catch taxi, but the staff bring my bag to bus terminal by walk as same price. I misunderstood with Clown lodge, it’s seems different accommodation, should be careful especially arriving at night time. The pot didn’t work, a bit loudly music neighbor on weekend.
Stayed 1 night in Feb 2019
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Crown hotel is located strategically in heart of the business district of the town. The staff are excellent and hospitable people. The building and the facilities require overhauling and regular maintenance. I battled with mosquitoes, ants, and cockroaches throughout the stay. They however provided mosquitoe net for me to sleep in. There is a restaurant with limited choice of menu especially for international guests. Breakfast was average but they need to upgrade their cooking skills. The eggs! There is no bar for relaxation in the evening which makes life boring. Overall, I'll rate my stay average.
Stayed 7 nights in Feb 2019
Verified review

6/10 Okay

Liked: Staff & service
Room clean and bathroom clean but fittings all rather “tired”. Staff very pleasant and helpful so ok value for money
Stayed 1 night in Nov 2018
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Uncomfortable place

I came back after one day as per my booking. I had left a piece of luggage for storage and I received it back without any problem. Staff polite but as in my stay 2 days earlier, the air-con did not work. At least this time, I was informed at check-in there was a problem with the air-con and a big fan had been provided. Interestingly, two days earlier when I had complained to the duty manager there were so many problems, he promised me a good room when I come back. I said "I'll believe it when I see it". Unfortunately, I was right to be skeptical about his "promise". Clearly there are many rooms with defective air-con or they have no understanding of customer service or just do not care behind the polite talk and smiles..
Stayed 1 night in Oct 2018
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Hardly anything functional

This was a terrible stay. The air-con was at 25C and could not be adjusted - it did not recognise remote control and could not be adjusted manually. I called reception at 8 pm and again at 8.15 pm but the person who was supposed to attend to it did not. I fell asleep and woke up at 11 pm with noise in the corridor and feeling hot. Someone came and tried a couple of remotes and said they do not work. The TV remote control did not work There was a fridge but it did not work. Could connect on wifi but so slow it was useless I was on the 1st floor and there were many people talking in the corridor around 11 pm. Not sure how often this happens - it was a Sunday night. In the early hours, someone knocked on my door several times and when I opened the door, he apologised for mistaking rooms. There were a few insects in the bathroom. There were mosquitoes in the room but a bednet was provided. At one point, for about 15 minutes, electricity went off and it was dark for a while. There was also a problem with the toilet flush with water continuously flowing from the tank to the bowl. At 11.30pm after complaining, the dutty manager offered to move me to another room but I refused as it did not want to repack and re-unpack everything at this time. I requested a fan which was provided. It is not unusual that 1 or 2 things do not work but here there were only one or two things which were OK like hot water! It was within walking distance of a shopping centre, supermarkets,etc
Stayed 1 night in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good room, WiFi and breakfast

Great location walking distance from ShopRite grocery store, mini shopping mall with plenty of restaurants. The hotel is 5 minute walk to Coffee Hill Spa. The room was spacious and had a balcony, stong wifi in room, cable TV, air conditioning, refrigerator. Shower had rainfall showerhead. The restaurant serves great breakfast. I did not try other meals or their travel service.
Stayed 2 nights in Sep 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Friendly safe but a bit run downed but for that price hard to find any better in Lilongwe
Stayed 2 nights in Jun 2018
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ă—***Ă—**********************,,*,,*************,,Ă—**************,,,**
Stayed 3 nights in May 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2019
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

Liked: Staff & service
Stayed 1 night in Jun 2018