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Crossroads Hotel Lilongwe

Property class: 3.5

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Photo gallery for Crossroads Hotel Lilongwe

A hotel with a swimming pool, outdoor seating, and a well-maintained garden. - Crossroads Hotel Lilongwe (Lilongwe)
A spacious dining area with high ceilings and large windows. - Crossroads Hotel Lilongwe (Lilongwe)
A gym with treadmills, weight machines, and a mirrored wall. - Crossroads Hotel Lilongwe (Lilongwe)
A conference room with multiple tables and chairs, equipped with water bottles and papers, and a whiteboard on the wall. - Crossroads Hotel Lilongwe (Lilongwe)
A neatly made bed with a heart-shaped towel arrangement, two bedside lamps, and a wooden nightstand with a telephone. - Crossroads Hotel Lilongwe (Lilongwe)
A hair salon, dry cleaning/laundry services, and a bar are just a few of the amenities provided at Crossroads Hotel Lilongwe. For some rest and relaxation, visit the sauna or steam room, and indulge in a manicure/pedicure, a massage, or a facial. At the two on-site restaurants, enjoy breakfast, lunch, dinner, light fare, and Regional cuisine. Stay connected with free in-room WiFi, and guests can find other amenities such as a gym and a business center.

Reviews

7.4 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Superior Queen

A hotel room with a large bed, two bedside tables, a chair, and a window with curtains.

Superior Queen

8.4 out of 10
Very good
(8 reviews)
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Room

A hotel room with two beds, a nightstand, a lamp, and a small table.

Deluxe Room

  • 39 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Executive Suites

A hotel room with a large bed, two bedside lamps, a window with curtains, and a radiator.

Executive Suites

  • 39 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suites

A bathroom with two sinks, a large mirror, and a towel rack.

Deluxe Suites

  • 69 sq m
  • Sleeps 3
  • 1 King Bed

Superior Twin

  • Sleeps 4
  • 2 Twin Beds

View all photos for Deluxe Family Room

A neatly made bed with a heart-shaped towel arrangement, two bedside lamps, and a wooden nightstand with a telephone.

Deluxe Family Room

  • 69 sq m
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

Deluxe Twin

  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Lilongwe is home to Crossroads Hotel Lilongwe. Four Seasons and National Herbarium and Botanic Gardens of Malawi are local attractions and those in the mood for shopping can visit Craft Market and Lilongwe City Mall. Looking to enjoy an event or a game while in town? See what's happening at Civic Stadium or Bingu National Stadium. Visit our Lilongwe travel guide
Map
Crossroads Complex, Off Mchinji Roundabout/M1, Lilongwe, 00000

What's nearby

  • A building with a dome, flagpoles, and a pathway lined with trees and street lamps.
    Parliament Building
    19 min walk - 1.0 mile
  • Bingu International Convention Centre
    14 min walk - 0.8 miles
  • Kamuzu Mausoleum
    16 min walk - 0.9 miles
  • Lilongwe Wildlife Centre
    17 min walk - 0.9 miles
  • Craft Market
    17 min walk - 0.9 miles

Getting around

  • Lilongwe (LLW-Kamuzu Intl.)
    37 min drive

Restaurants

  • Bombay Palace
    6 min drive
  • La Cantina
    6 min drive
  • Ama Khofi
    3 min drive
  • Blue Ginger
    4 min drive
  • Vincent Restaurant
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Catchy Saloon
  • Copper Pot
  • Crossroads Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Conference center (21,528 square feet of space)
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Spa

  • Deep-tissue massages
  • Facials
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: MWK 23100 per person (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators
Reservations are required for golf tee times and massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Crossroads Hotel Lilongwe have a pool?

Yes, this property has an outdoor pool.

Is Crossroads Hotel Lilongwe pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Crossroads Hotel Lilongwe?

Check-in start time: 2:00 PM; Check-in end time: 5:30 AM. After-hours check-in is not available.

What time is check-out at Crossroads Hotel Lilongwe?

Check-out is at 11 AM.

Does Crossroads Hotel Lilongwe provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MWK 23100 per person applies.

Where is Crossroads Hotel Lilongwe located?

This family-friendly Lilongwe hotel is within 1 mi (2 km) of Bingu International Convention Centre, Craft Market, and Parliament Building. National Herbarium and Botanic Gardens of Malawi and Four Seasons are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crossroads Hotel Lilongwe Reviews

7.4

Good

8.0

Cleanliness

7.6

Location

8.0

Staff & service

7.0

Property conditions & facilities
Rating 10 - Excellent. 19 out of 101 reviews
Rating 8 - Good. 44 out of 101 reviews
Rating 6 - Okay. 27 out of 101 reviews
Rating 4 - Poor. 4 out of 101 reviews
Rating 2 - Terrible. 7 out of 101 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and breakfast.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
The staff was amazing, the dinner at the restaurant was also good but the lunch menu was not good at all
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

perfect

wonderful breakfast, confortable beds, all is perfectly clean, personnel kind and helpful
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
I was looking forward to swimming but unfortunately the pool is closed for maintenance and this wasn’t communicated when I booked. Bathtub had hotwater but the shower was only lukewarm not hot. Excellent breakfast!
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities
The staff are all very nice and helpful. They were in the process of remodeling a wing so clean was a challenge. Then their hoover was broken so the poor staff were sweeping rugs using s dust broom. I really look forward to the new mattresses they promise in the superior rooms as they just installed in the standard rooms. Breakfast is eggs your way then dinner type savories. Pretty much same every day. The breads are very dry so dont get eaten. No pork, good for non pork eater. The breakfast could use an imaginative and good chef to offer a wider variety
Stayed 9 nights in Apr 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Nice garden and friendly staff. Hotel appears a bit neglected and could do with a bit of renovation and a licj of paint.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
The staff was great. I didn't love the room. It was mostly clean. The electricity went out for a bit. I didn't have time to use the pool or amenities.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely staff and clean, spacious room

The staff were lovely - everyone is very welcoming and the service is great. Breakfast had fresh fruit and an omelette station everyday. I didn't have time to use the pool but it looked quite nice. Had a tasty meal at the restaurant attached, The Copper Pot, where I also had great service.
Stayed 3 nights in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every support and service was good! It was very convenient to have stores nearby. Wifi can be better, and I saw a cockroach several times.
Stayed 14 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay here for a few nights with our toddler after a long flight from UK. The room was beautiful and well presented, and the staff were very friendly and accommodating. The swimming pool was lovely and very child-friendly with a separate shallow pool. Only a few complaints - there were no mosquito nets, only peaceful sleep tabs, which were ok but not as effective as nets, and the external fire doors were locked at night. We had a slight confusion with payment at the end but this was quickly and professionally resolved by the manager. Would definitely recommend this place to other travellers especially families, and will be staying there again on our way back from Malawi
Stayed 3 nights in Feb 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No Rooms Available

Unfortunately after paying for everything online when I arrived at the hotel they informed me that they had been sold out for over a week and didn't have an available room. The front desk said sorry and hope you find a place. I also tried to reach a person at hotels.com to help me find another room and couldn't reach anyone. Hotels.com needs to make sure there are rooms available before taking peoples money.
Stayed 4 nights in Sep 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in Lilongwe for one week. I am glad that I only booked this hotel for two nights. The only good thing good about this hotel is the location and the staff. The rooms are dated. It looks like grandmothers bedroom. Which was not a dealbreaker. The the Wi-Fi sucks. You can almost say that it really is nonexistent. The staff tried to resolve the situation and it really did not help. The dealbreaker breaker for me was found out that YouTube is blocked. I usually exercise to videos on YouTube in the morning. So this hotel wants to give you horrible Wi-Fi service and and censor of what you watch. I was out.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dieses Hotel kann empfohlen werden ! - Allerdings besteht kein Shuttle zwischen Flughafen und Hotel, so daß jeder selbst sich um den Transport kümmern muß (bei der Anreise).
Stayed 3 nights in Oct 2022
Verified review

6/10 Okay

the hotel wifi is not stable you can only connect to two devices at a time and the gym is completely run down
Stayed 2 nights in Sep 2021
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities, room comfort
The place is serene and quiet, I just found it odd not to have DStv at such a Hotel. The Bar is not open to customer choices but rather kind of dictated one.
Stayed 3 nights in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Great environment. Wonderful restuarant with a nice pool area for relaxation. Also conveniently located close to Crossroads shopping complex and City Mall.
Stayed 1 night in Sep 2021
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at crossroads

Stayed at Crossroads hotel, we had a very welcome reception from the day we arrived, the team at crossroads were very polite and cheerful. Food was very nice we had plenty of options to select from, i highly recommend this place for anyone who wants a little vacation or business, its truly a relaxing place and atmosphere is wonderful!
Stayed 3 nights in Jul 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Food court, stores and banking nearby.
Stayed 3 nights in Feb 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel centrally located with malls and eating places just a walk away. very convenient but if you drink alcohol make arrangements to get its outside the hotel. No alcohol here.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities, room comfort
My stay was good. Everything was okay except the gym did not have towels. It was difficult to workout without wiping sweat. I suggest they always have towels and drinking water available at the gym
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
レストランスタッフの対応は大変すばらしかったです。 残念だったのは、チェックインの時に名前がなかったり、2泊予約したのに1泊だと思われていたり、エクスペディアとの連携がきちんと行われていなかったことです。 お風呂は熱いお湯が出て、湯量も充分でした。
Stayed 2 nights in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Didn't like the breakfast. Also the bathroom doesn't have the dryer, as it is fixed to the wall in the room - in the drawer.
Stayed 11 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ones again.

It is always a good experience at Crossroads. That's why it is my first choice 😉
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kFriendly helpful staff, good buffet breakfast, and dinner at restaurant was quite good (although "spicy" could have been spicier). The rooms look a bit tired/worn, but are comfortable.
Stayed 3 nights in May 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed in the Deluxe aisle of the hotel and I really appreciate the comfort and space of the rooms.
Stayed 3 nights in Mar 2019