See all properties

Best Western Urban Hotel

3.0 star property
Baroque hotel with a 24-hour front desk and a restaurant

Choose dates to view prices

Photo gallery for Best Western Urban Hotel

Blackout drapes, soundproofing, travel crib, bed sheets
Meeting facility
Property amenity
Lobby
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Air conditioning
  • Housekeeping
  • Pet friendly
  • 24/7 front desk

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room, 1 Double Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, Multiple Beds, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Blackout drapes, soundproofing, travel crib, bed sheets

Deluxe Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Espresso maker
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Room, 1 Twin Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Classic Room, 1 Twin Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Queen Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Comfort Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Blackout drapes, soundproofing, travel crib, bed sheets

Standard Room, 1 Double Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Heating
HDTV
Blackout drapes/curtains
Private bathroom
Hair dryer
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

Similar properties

Reception

B&B HOTEL Lille Centre Grand Palais

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 241 reviews
B&B HOTEL Lille Centre Grand Palais

About the neighborhood

Map
48 Bis Rue De Valenciennes, Lille, Nord, 59000

What's nearby

  • Lille Grand Palais - 15 min walk - 0.8 miles
  • Zenith Arena Concert Hall - 17 min walk - 0.9 miles
  • Casino Barriere Lille - 3 min drive - 1.3 miles
  • Euralille - 3 min drive - 1.3 miles
  • Lille Grand Square - 4 min drive - 1.7 miles

Getting around

  • Porte-de-Douai Station - 4 min drive
  • Porte de Valenciennes Station - 5 min walk
  • Lille (LIL-Lesquin) - 12 min drive

Restaurants

  • ‪La Mousse Touch' - ‬10 min walk
  • ‪Mother - ‬7 min walk
  • ‪Le Bistrot de St So - ‬13 min walk
  • ‪Magazine Club - ‬4 min walk
  • ‪Le Bistronome - ‬8 min walk

About this property

Best Western Urban Hotel

Eco-certified hotel near Pierre Mauroy Stadium
Take advantage of a terrace, a garden, and a bar at Best Western Urban Hotel . The on-site restaurant, Urban Hotel, serves breakfast. Guests can connect to free WiFi in public areas.
Other perks at this hotel include:
  • Free self parking
  • Buffet breakfast (surcharge), a 24-hour front desk, and a front-desk safe
  • A banquet hall, coffee/tea in the lobby, and multilingual staff
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Best Western Urban Hotel offer perks such as air conditioning, as well as amenities like sound-insulated walls and espresso makers.
Other conveniences in all rooms include:
  • Bathrooms with showers and hair dryers
  • 80-cm HDTVs with premium channels
  • Travel cribs, heating, and daily housekeeping

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Polish, Russian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 14 for adults and EUR 8 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • ROCOCO BAR & RESTO
  • Urban Hotel

Family friendly

  • Soundproofed rooms
  • Travel crib

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Baroque architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 80-cm flat-screen TV with premium satellite channels

Food and drink

  • Espresso maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 25

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per night
Service animals are welcome, and are exempt from fees
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 1.76 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 for adults and EUR 8 for children
  • Pet fee: EUR 10 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: EUR 25 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Grand Palais
Best Western Grand Palais Lille
Best Western Hôtel Grand Palais
Best Western Hôtel Grand Palais Lille
Hôtel Grand Palais Lille
Hôtel Grand Palais
Grand Palais Lille
Urban Hotel Lille
Urban Lille
Best Western Urban Hotel Spa
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel
Best Western Urban Hotel Lille
Best Western Urban Hotel Hotel Lille

Frequently asked questions

Is Best Western Urban Hotel pet-friendly?

Yes, this hotel allows pets (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of EUR 10 per pet, per night. Service animals are exempt from fees.

How much is parking at Best Western Urban Hotel ?

Self parking is free at this property.

What time is check-in at Best Western Urban Hotel ?

Check-in start time: 3:00 PM; Check-in end time: 1:30 AM. Late check-in is available during limited hours.

What time is check-out at Best Western Urban Hotel ?

Check-out is at noon. Late check-out is available for EUR 25 (subject to availability).

Where is Best Western Urban Hotel located?

Located in Vauban - Wazemmes, this eco-certified hotel is within a 10-minute walk of Jean-Baptiste Lebas Square and La Gare Saint Sauveur. Lille Natural History Museum and Porte de Paris are also within 15 minutes. Porte de Valenciennes Station is 5 minutes by foot and Lille Grand Palais Station is 11 minutes.

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Best Western Urban Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 199 out of 565 reviews
Rating 8 - Good. 235 out of 565 reviews
Rating 6 - Okay. 84 out of 565 reviews
Rating 4 - Poor. 35 out of 565 reviews
Rating 2 - Terrible. 12 out of 565 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10

Great location, quiet but central. Staff really friendly and great choice for brekki.
Stayed 2 nights in May 2025

10/10

Nice, quiet, clean, friendly
Stayed 1 night in Jul 2024

10/10

Excellent Staff location great and free parking
Stayed 1 night in Sep 2023

10/10

Beautiful hotel. Large room for 3 people, two bedrooms in one. Walking distance to some lovely restaurants. Lots of choice for breakfast.
Stayed 1 night in Aug 2024

10/10

It was very nice decorated and the personal was very friendly. The restaurant was also good. The breakfast was not very good, but for 12 Euro was ok.
Stayed 2 nights in Jul 2024

8/10

Nice classic style hotel. If you skip room cleaning while your stay, they will give you a free drink with a snack.
Stayed 2 nights in Jul 2024

8/10

Good location to walk into the Old Town area. Excellent to have free and secure parking on site.
Stayed 2 nights in Dec 2023

10/10

Great hotel with car park - walkable to the city centre. Friendly staff. Great bar and outside terrace. Breakfast experience could maybe be improved and toilet space in bathroom is tight!
Stayed 1 night in Jul 2024

10/10

Great location for discovering Lille. A nice walk to the Grand Palais. Fantastic dining room, even the air con was marbled! Great service and lovely food.
Stayed 2 nights in Oct 2021

10/10

Hotel in good location for Palais des Beaux Art and our chosen restaurant - both a short walk away. Useful to have secure parking. Room was excellent, with a bath (although water could have been a little hotter). Beautiful decoration on the restaurant and in the hallway/stairs.
Stayed 1 night in May 2024

8/10

This is a friendly small hotel in a quiet area in Lille. We drove from the UK so the onsite parking was a real bonus and the hotel is easy to get to - just a few minutes from the motorway. Check in was easy and staff friendly and polite. Our room was small but the bed was comfortable and the room had all the amenities you need.
Stayed 1 night in Dec 2022

6/10

Friendly staff but rooms are run down
Stayed 2 nights in Sep 2023

4/10

Terrible room, find another Hotel.
Stayed 1 night in Oct 2024

10/10

Very friendly and helpful staff. Very good restaurant in the hotel. I ate dinner at the hotel three nights, and the food was very good all three nights. My work colleague had a car, so used the secure parking adjacent to the hotel. I chose the hotel because it was close autoroute, had parking, and close enough for me to walk into the center of Lille, and close enough that I had a short Uber ride to the EuroLille train station.
Stayed 4 nights in Nov 2021

6/10

I liked the room. It has AC to keep It cool in summertimes and It the bed was suberb! But the shower was outdated. The showerdoorrailsystem was broken and you could often smell the sewage. Walking distance to the centra is a half hour. Also It is a quit hotel. Thus a good stay if you would make a city trip to Lille (and Kortrijk)!
Stayed 3 nights in Jul 2024

6/10

I ordered a deluxe room, but I think I received a comfort one only based on the pictures. Hot water not very hot. And the nespresso machine not working properly. It's a pity because it's a really nice building.
Stayed 1 night in Nov 2024

8/10

We had a lovely time staying at the hotel in Lille. We were only there for one night, so it was great for us. If we had stayed any longer, we would have found the area somewhat disappointing as there is very little in the neighbourhood. But the hotel bar and restaurant were really good and the hotel decor was fascinating. Good stop over, but not best location if you are staying any length of time.
Stayed 1 night in Jul 2022

8/10

Unique is the old building, beautiful restaurant but the shower was not quite clean. The room a bit too small and the bathroom too
Stayed 3 nights in May 2023

8/10

We received 2 beds and we had kinda two rooms, but one room had the toilet and the other room had the sink and shower. The food and service were wonderful. The elevator worked when we arrived but after the first night it stopped working. Thank goodness we were onl the first floor. I would recommend this hotel to anyone.
Stayed 3 nights in Jul 2022

4/10

Room was rather small. Toilet smelt quite badly of sewerage so had to keep door shut and hold nose during shower. Room was very hot. Location to Lillie very good and free parking made life easier: would score between a 2-3
Stayed 1 night in May 2024

6/10

As with previous reviews there was a slight smell of drains. If I kept the bathroom door shut it seemed to reduce. Hotel about 15 mins walk and contrary to others I don’t think it was an unsafe neighbourhood.
Stayed 2 nights in Aug 2022

10/10

Just an overnight visit to Lille.We chose the least cost room - 3rd floor and small but well equipped with bottled water, tea and a Cafe Richard machine and a good shower room. The 2nd floor was being refurbished without any disturbance to us. It is in an attractive residential street in a post-industrial area - not surrounded by cafes, but has an interesting restaurant which seems very popular with locals. The free onsite parking was very welcome when we arrived, and the Lille Metro system is about 200m away.
Stayed 1 night in May 2022

4/10

The staff seemed totally disorganised and I was overcharged for 6 breakfasts there was only one of me there 2 nights! Beautiful building and lovely food but just had a feeling you were being ripped off by an Inexperienced team
Stayed 2 nights in Mar 2022

6/10

Booked 3 rooms for a one night stay. Rooms were nicely styled but one of the rooms had a terrible smell in the bathroom. We reported this to reception straight away but there were no other rooms available. We were offered one free drink as compensation. The smell did not affect the bedroom as long as the door was closed but my son had to shower and use the toilet in our room as the smell in his bathroom was so bad. The other disappointment was that breakfast was served in a basement room and not in the beautiful dining room. Breakfast was poor for the money. If visiting again I would eat at a local cafe rather than the hotel.
Stayed 1 night in Jun 2024

4/10

As other reviews mentioned there seems to be a drain issue at this hotel, quite a strong sewage smell upon entering what was the tiniest room I’ve ever stayed in, nowhere to even open your suitcase or walk around the bed. I believe it’s normally quite reasonably priced but had been increased by over 300% per night due to the rugby World Cup. Very friendly staff though and great secure parking, not the best area but only 10 euro for a taxi into Lille centre
Stayed 3 nights in Sep 2023