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Tru by Hilton Richmond

Property class: 2.5

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Photo gallery for Tru by Hilton Richmond

A self-service food station with a refrigerated display, a coffee machine, and a variety of snacks. - Tru by Hilton Richmond (Richmond)
A modern office space with a blue sofa, orange and blue chairs, and a wooden table. - Tru by Hilton Richmond (Richmond)
A modern hotel building with a blue and grey facade, a prominent 'tru by Hilton' sign, and several parked cars in the foreground. - Tru by Hilton Richmond (Richmond)
A modern hotel reception area with a wooden reception desk, a circular light fixture above, and a view of the lobby. - Tru by Hilton Richmond (Richmond)
A pool table with a colorful mural in the background, seating areas, and a view through large windows. - Tru by Hilton Richmond (Richmond)
Take advantage of free to-go breakfast, a gym, and a business center at Tru by Hilton Richmond. Guests can connect to free in-room WiFi.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a wooden headboard, a blue accent wall, and a small wooden shelf.

Room, 1 King Bed

8.8 out of 10
Excellent
(29 reviews)
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A modern hotel room with a large bed, a desk, a chair, a TV, and a wall-mounted artwork.

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a desk, and a chair.

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

Room, 2 Queen Beds, Accessible (Hearing)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a TV, and a window with a view.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Accessible (Hearing)

A modern hotel room with a large bed, a desk, a chair, a TV, and a window with a view.

Room, 1 King Bed, Accessible (Hearing)

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a desk with a chair, a television, and a door leading to a bathroom.

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

About the neighborhood

Located in Richmond, Tru by Hilton Richmond is in a shopping district. White Hall State Historic Site and Boone Trace Marker are local landmarks, and some of the area's activities can be experienced at Cinemark At Richmond Centre and Chrisman Mill Vineyards. EKU Center for the Arts and Hummel Planetarium are also worth visiting. Visit our Richmond travel guide
Map
1020 Amberly Way, Richmond, KY, 40475

What's nearby

  • A nighttime cityscape with a lit-up building labeled "Eastern Kentucky University" and light trails from moving vehicles.
    Eastern Kentucky University
    2 min drive - 1.5 miles
  • A large campus with a central building, a circular lawn, and surrounding trees with autumn foliage.
    University of Kentucky
    31 min drive - 31.0 miles
  • Richmond Centre Mall
    6 min walk - 0.4 miles
  • Cinemark At Richmond Centre
    9 min walk - 0.5 miles
  • Richmond Peddler's Mall
    2 min drive - 1.5 miles

Getting around

  • Blue Grass Airport (LEX)
    44 min drive

Restaurants

  • Chick-fil-A
    7 min walk
  • Cook Out
    14 min walk
  • McDonald's
    3 min drive
  • Circle K
    5 min walk
  • Raising Cane's Chicken Fingers
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (weekly)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Built in 2018
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 AM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 3:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Tru by Hilton Richmond pet-friendly?

Yes, this hotel allows cats and dogs (limit 2 total). There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Tru by Hilton Richmond?

Check-in start time: 3 PM; Check-in end time: 3:00 AM. Late check-in is available during limited hours.

What time is check-out at Tru by Hilton Richmond?

Check-out is at 11 AM.

Where is Tru by Hilton Richmond located?

Situated in a shopping district, this hotel is within a 15-minute walk of Richmond Centre Mall and Cinemark At Richmond Centre. Richmond Peddler's Mall and EKU Center for the Arts are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Tru by Hilton Richmond Reviews

8.6

Excellent

9.0

Cleanliness

9.0

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 186 out of 332 reviews
Rating 8 - Good. 75 out of 332 reviews
Rating 6 - Okay. 45 out of 332 reviews
Rating 4 - Poor. 18 out of 332 reviews
Rating 2 - Terrible. 8 out of 332 reviews

Reviews

Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked newly refurbished, convenient location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, amenities, property conditions & facilities
Room is great, check in very quick.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities
it was clean and staff was friendly. There was a great bowling alley/Arcade/restaurant across the street.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Room was in good condition and very clean. Staff was friendly and quick to help.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Carson

Clean, nice size room, perfect size shower
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities
Yhe room was spotless. Very nice
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

robin

Liked: Cleanliness, amenities, property conditions & facilities
Yes a very clean room!! Thank you so much
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect one-night stop. Everything you need. Great breakfast!
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always the best IMO clean efficient and great comfortable beds!! Dogs are happy there too!!
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

IAN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff. Great value !!
Stayed 1 night in Feb 2024
Verified review

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

It was good. Very clean and comfortable. My only complaint is the air conditioning is so loud and noisy in room 310. And there’s nothing to eat for breakfast for some fun with celiac except for boiled eggs.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True to Tru

Quiet, well-maintained facility and clean. I like its simplicity and humor. Also, the breakfast is very good. We plan on staying Tru as often as we can.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and accommodating. The shower needed some work, as the seat/shelf was broken and looked as if it had been glued back with no success. I also found it odd that there was no light or switch to turn them off/on beside the bed on one side (my side) I had to stumble to the bed or to the bathroom with no lights. Otherwise, everything was great.
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Charla

Liked: Cleanliness, property conditions & facilities
This was a good facility, it was quiet and super clean! It is fine for a single traveller but if there is more than one in your party - note that there is ONE chair in the room - no where else for anyone to sit except on the bed! No dresser, no closet, bare minimum - very European in this aspect. I do NOT like to socialize with people randomly so going down to the lobby where there is an overabundance of chairs and furniture was not in the cards for us. The one ice machine - on the first floor and they had plastic buckets! Which did nothing to keep the ice cold or covered. Price was fine, but for what the room had - expensive.
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Steven

Liked: Cleanliness, staff & service
We liked how friendly the staff was. The gentleman that checked us in made it very simple & quick. He also offered us a coupon for a free appetizer when we said we were going to get dinner later. The lobby looked great my husband even challenged me to a pool game after dinner. Our room was a bit disappointing though. After such a great first impression we were let down quite a bit. We’ve stayed at several different brand of hotels. The only way I can think of to describe this room is it was a BEDroom. Yes the bed was comfortable. But the room itself was smaller than any hotel room we’ve been in. I realize it was more of a modern minimalist look. In regards to instead of closets there were hooks or hangers on a pipe. Which is and was totally fine. What we did not care for was the loud constant noise from the air conditioning unit. And whenever someone flushed the toilet. We had to close the bathroom door because of the noise it made for approximately 5 minutes. Luckily my wife had brought air freshener with us. Because the exhaust fan didn’t work in our bathroom. In the morning not only did the water leak all over the bathroom floor. We had to leave the door open to allow the steam to escape. My husband almost fell in the shower. His foot had stepped on a corner of a panel that was covering the drain. If he hadn’t caught himself on the safety bar his head would have hit the shower glass door. Most Tru properties are new but you can tell this was a older hotel made to look new.
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome staff.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

beth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girls and I enjoyed the stay here while visiting the area.
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with a good breakfast and so close to everything at EKU
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Amy

Liked: Amenities
Disliked: Cleanliness
Rooms
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and comfortable and the stay was so friendly
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Pixie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
enjoyed everything about the hotel
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Deann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a nice quiet stay with plenty of family oriented options around for food and entertainment.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities
Good staff. Clean facility
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities
Friendly staff. Nice clean lobby & rooms. Would stay here again when I am in the area.
Stayed 1 night in Nov 2025