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SureStay Hotel by Best Western Lewiston

2.5 star property
Hotel in Lewiston with free breakfast and a 24-hour front desk

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Photo gallery for SureStay Hotel by Best Western Lewiston

Free daily continental breakfast
Lobby
Combined shower/tub, hair dryer, towels
Exterior
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Breakfast included
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

1 bedroom, desk, laptop workspace, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave (Refrigerator & Microwave)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2022
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

1 bedroom, desk, laptop workspace, free WiFi

Standard Room, 1 Queen Bed, Accessible, Refrigerator & Microwave

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Renovated in 2022
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2022
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, desk, laptop workspace, free WiFi

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Renovated in 2022
Separate bedroom
Private bathroom
Hair dryer
Shower/tub combination
  • Sleeps 4
  • 2 Queen Beds

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About the neighborhood

Map
516 Pleasant St, Lewiston, ME, 04240

What's nearby

  • Atrium Art Gallery, University of Southern Maine - 11 min walk - 0.6 miles
  • St. Mary's Regional Medical Center - 5 min drive - 2.9 miles
  • Bates College - 5 min drive - 3.2 miles
  • Sisters of Charity Health System - 5 min drive - 3.2 miles
  • Central Maine Medical Center - 5 min drive - 3.4 miles

Getting around

  • Brunswick Station - 30 min drive
  • Auburn, ME (LEW-Auburn - Lewiston Municipal) - 11 min drive

Restaurants

  • ‪McDonald's - ‬1 min drive
  • ‪Burger King - ‬2 min drive
  • ‪Sam's Italian Foods - ‬2 min drive
  • ‪Androscoggin Bank Colisee - ‬5 min drive
  • ‪Grant's Bakery - ‬4 min drive

About this property

SureStay Hotel by Best Western Lewiston

Hotel remodeled in 2022
Consider a stay at SureStay Hotel by Best Western Lewiston and take advantage of free continental breakfast, laundry facilities, and a snack bar/deli. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • A vending machine, a 24-hour front desk, and smoke-free premises
  • ATM/banking services
  • Guest reviews say great things about the helpful staff
Room features
All 62 rooms have comforts such as laptop-friendly workspaces and air conditioning, in addition to perks like free WiFi and desk chairs. Guest reviews highly rate the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and hair dryers
  • 43-inch flat-screen TVs with cable channels
  • Mini fridges, microwaves, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily
  • Snack bar/deli

Family friendly

  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Built in 1990
  • Renovated entire property - May 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with cable channels

Food and drink

  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 3:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property allows guests 18 or over to check in with valid military ID.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Frequently asked questions

Is SureStay Hotel by Best Western Lewiston pet-friendly?

Yes, dogs are allowed at this property. There's a fee of USD 30 per pet, per day. Service animals are exempt from fees.

How much is parking at SureStay Hotel by Best Western Lewiston?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Lewiston?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at SureStay Hotel by Best Western Lewiston?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Lewiston located?

Situated in Lewiston, this hotel is 0.5 mi (0.8 km) from Atrium Art Gallery, University of Southern Maine and within 3 mi (5 km) of Androscoggin River and Androscoggin Bank Colisee. The Public Theater and Sisters of Charity Health System are also within 3 mi (5 km).

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SureStay Hotel by Best Western Lewiston Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 147 out of 340 reviews
Rating 8 - Good. 97 out of 340 reviews
Rating 6 - Okay. 43 out of 340 reviews
Rating 4 - Poor. 30 out of 340 reviews
Rating 2 - Terrible. 23 out of 340 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Liked: Cleanliness, amenities
Was a nice place to stay friendly staff
Stayed 1 night in Feb 2025

10/10 Excellent

larissa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely. They upgraded us for free. It’s not a fancy place, but it was very clean. The room was nice and new.
Stayed 1 night in Apr 2025

2/10 Terrible

christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
The property was filthy
Stayed 1 night in May 2025

10/10 Excellent

Sixsta

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 4 nights in Dec 2024

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very calm
Stayed 7 nights in Apr 2025

6/10 Okay

Miguel

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The breakfast service is very poor. The woman at the counter is very rude to the guests, which spoils the breakfast. There is no permanent coffee service for guests. The rooms are not quiet. For sure there must be better places to stay at Lewiston. The truth is that there is no good service policy in the establishment.
Stayed 2 nights in May 2025

6/10 Okay

Zachary

Liked: Cleanliness
The hotel is in a convenient location right off of the Highway. Work was being done at the time for improvements so that was a little inconvenient. The room was fine, a little noisy with people in the hallway. But overall a nice place to stay.
Stayed 2 nights in Mar 2025

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were most pleasant.
Stayed 2 nights in Dec 2024

2/10 Terrible

Jill

I walked in and turned around and walked out. Handed key back to front desk. Creepy, people loudly having sex in room across hall. I did not feel comfortable. I would like a refund. I’m staying at a Hampton tonight in the area.
Stayed 1 night in Apr 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 10 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Give it a try

Staff was very attentive. Place convenient off of major highway
Stayed 2 nights in Feb 2025

10/10 Excellent

Charles

Big windows gave us a good view of lots of snow falling. And the managers made surethe parking lot was plowed and everyone could dig out their car!
Stayed 1 night in Feb 2025

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family run hotel...
Stayed 1 night in Oct 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were quite welcoming, and the property definitely met our needs.
Stayed 3 nights in Sep 2024

10/10 Excellent

Gilad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A clean and tidy newly designed hotel, overall, it is highly recommended to spend a night there
Stayed 1 night in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities
Great family run hotel. Visiting our son at Bates College for games and need a place to stay frequently. This hotel is clean, quiet & affordable...highly recommend!!!
Stayed 1 night in Sep 2024

2/10 Terrible

Mike

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the check-in clerk clearly had a weapon on him unprofessional to have showing the toilet did not work said something to the front desk and they just said OK
Stayed 1 night in Mar 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I work overnight shifts in the area and sometimes it's easier to sleep before making the 2hr drive home. The staff is always friendly and accommodating and the rooms have everything I need. I recommend this place to all of my coworkers who nake the same sort of commute.
Stayed 1 night in Dec 2024

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and we slept amazing.
Stayed 1 night in Aug 2024

10/10 Excellent

Debra

The property was clean and appeared to have been fairly recently remodeled and the staff were helpful.
Stayed 1 night in Oct 2024

6/10 Okay

Holly

Disliked: Cleanliness
The place was not clean and felt sketchy.
Stayed 1 night in Feb 2025

8/10 Good

Sheryl

Perfect place to stay. Convenient to where we had to be
Stayed 1 night in Jul 2024

10/10 Excellent

Lois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff Clean comfortable. I went there due ti there ratings Thank you
Stayed 4 nights in Sep 2024

2/10 Terrible

Jacob

Disliked: Amenities
This place is garbage staff room and entire hotel is disgusting. Do not stay here dirty sheets pillows and room
Stayed 4 nights in Dec 2024

6/10 Okay

Shauwn

Quick trip

Hotel was great for the price. Exterior makes you question it but inside is nice. Did seem to have some unsavory people staying there completing transactions in the hallways and the parking lot. Good water pressure in the shower. Breakfast was extremely limited on what is offered, so I’d suggest going out for it.
Stayed 1 night in Dec 2024