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Hotel Portal Lençóis

Property class: 3.5

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Photo gallery for Hotel Portal Lençóis

A swimming pool with a tiled deck, lounge chairs, umbrellas, and a thatched-roof pavilion. - Hotel Portal Lençóis (Lençóis)
A restaurant with multiple dining tables and chairs, a central bar area, and a high ceiling with exposed beams. - Hotel Portal Lençóis (Lençóis)
A covered outdoor area with a table and chairs, surrounded by lush greenery and a small waterfall. - Hotel Portal Lençóis (Lençóis)
A spacious lobby with stone pillars, wicker furniture, and a large TV screen. - Hotel Portal Lençóis (Lençóis)
A reception area with a check-in counter, stone walls, and a high ceiling with wooden beams. - Hotel Portal Lençóis (Lençóis)
Take advantage of a free breakfast buffet, an airport shuttle, and a poolside bar at Hotel Portal Lençóis. Treat yourself to a massage or other spa services. The on-site restaurant offers lunch and dinner. Free in-room WiFi is available to all guests, along with a terrace and a garden.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Room

A hotel room with a bed, a television, a chair, a desk, and a window with curtains.

Deluxe Room

9.0 out of 10
Wonderful
(7 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Mezzanino

A hotel room with a bed, a nightstand with a lamp, a telephone, and a view of a balcony with a railing.

Mezzanino

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Bungalow

A hotel room with a bed, two bedside lamps, a ceiling fan, and framed artwork on the walls.

Bungalow

7.6 out of 10
Good
(5 reviews)
  • Sleeps 4
  • 1 Double Bed and 2 Twin Sofa Beds
  • Free WiFi

View all photos for Luxury Twin Room

A modern bedroom with a large bed, a bedside table with a lamp, a view of greenery through a window, and a ceiling light fixture.

Luxury Twin Room

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Presidential Room

A modern hotel room with a large bed, a sitting area with a chair, a small table, and a view of greenery through the window.

Presidential Room

  • Garden view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Bungalow

In-room safe, blackout drapes, WiFi (free), bed sheets

Bungalow

  • 23 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

BUNGALOW RUN OF HOUSE

  • 23 sq m
  • Sleeps 9
  • Free WiFi

DOUBLE DELUXE

  • Sleeps 4
  • Free WiFi

About the neighborhood

Lençóis is home to Hotel Portal Lençóis. Prefeitura Municipal and French Vice-Consulate Building are local landmarks, and the area's natural beauty can be seen at Chapada Diamantina National Park and Ribeirao do Meio Waterfall. Visit our Lençóis travel guide
Map
Rua Chácara Groto, s/n, Altina Alves, Lençóis, 46960-000

What's nearby

  • A canyon with layered rock formations and a clear blue sky.
    Chapada Diamantina National Park
    3 min drive - 1.7 miles
  • Otaviano Alves Square
    5 min walk - 0.3 miles
  • Casa de Cultura Afrânio Peixoto
    7 min walk - 0.4 miles
  • Nossa Senhora do Rosário Church
    7 min walk - 0.4 miles
  • Senhor dos Passos Church
    10 min walk - 0.6 miles

Getting around

  • Lencois (LEC-Coronel Horacio de Mattos)
    38 min drive

Restaurants

  • Restaurante Cantinho Da Mainha
    9 min walk
  • Roda D'Agua Restaurante
    4 min walk
  • Choperia Catingueiro
    8 min walk
  • Artes E Sabores - Restaurante Lounge Bar
    10 min walk
  • Garimpo Gourmet
    8 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Children's pool
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 7 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on January 1

Frequently asked questions

Does Hotel Portal Lençóis have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Hotel Portal Lençóis pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Portal Lençóis?

Check-in start time: 2 PM; Check-in end time: 10:00 PM.

What time is check-out at Hotel Portal Lençóis?

Check-out is at noon.

Does Hotel Portal Lençóis provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Portal Lençóis located?

This family-friendly Lençóis hotel is within a 10-minute walk of Otaviano Alves Square, Casa de Cultura Afrânio Peixoto, and Prefeitura Municipal. Nossa Senhora do Rosário Church and French Vice-Consulate Building are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Portal Lençóis Reviews

8.2

Very Good

8.2

Cleanliness

9.0

Location

8.6

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 77 out of 172 reviews
Rating 8 - Good. 58 out of 172 reviews
Rating 6 - Okay. 19 out of 172 reviews
Rating 4 - Poor. 12 out of 172 reviews
Rating 2 - Terrible. 6 out of 172 reviews

Reviews

Verified review

8/10 Good

Christopher

Liked: Cleanliness, amenities, property conditions & facilities
There was virtually no one else staying in this large hotel when we were there which gave a bit of an odd sense. Rooms were super comfortable, breakfast was too big for us to eat, and the quietness around was lovely. We had trouble communicating and understanding the property and the shuttle to the town was not operating so we had to walk up the hill every evening after deal - not a big deal, but you arrived back hot and sticky every evening. We were looking for some help with hiking trails and where to see wildlife and did not receive that. The town is beautiful and we found some great food choices, but again nothing recommended by the hotel.
Stayed 4 nights in Mar 2026
Verified review

2/10 Terrible

Tiago

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
lame service
Stayed 1 night in Aug 2022
Verified review

8/10 Good

Andrea

Liked: Staff & service
Café da manhã excelente, equipe de funcionários excepcionais. Principalmente dina Darly Santos , funcionária maravilhosa, competente e muito acolhedora.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Claudio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente Hotel, quarto impecável, limpo, equipes educadíssimas. Café da manhã excelente com muitas opções, e local lindo, tudo bem cuidado
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Ricardo

Liked: Cleanliness, staff & service, amenities
A equipe e de excelência, e o Hotel é 10
Stayed 3 nights in Feb 2026
Verified review

2/10 Terrible

Katiana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
O chuveiro é horrível
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Ricardo

Liked: Staff & service
Disliked: Cleanliness, amenities
Personnel charmant MAIS Chambres négligées. Équipements de l’hôtel très vieux et négligés malgré l’effort du personnel de maintenir les choses un peu plus potables. Un vrai problème au niveau du propriétaire, il semble les pris très élevés par rappport à la condition de l’hôtel
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Juliana

Liked: Cleanliness, staff & service, amenities
Tive uma grata surpresa com o hotel. Ele estava muito bem conservado, ficamos em um bangalô muito confortável. A piscina maravilhosa, serviço na Piscina tb bom. O café da manhã com muitas opções e gentileza das pessoas que trabalham por lá. A única observação que eu faria é a academia. Precisa dar uma renovada. O parque infantil estava com a Manutenção em dia, mas meio sem gracinha. Mas a hospedagem foi ótima de modo geral e ficamos bastante satisfeitos.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Pedro Henrique

Liked: Staff & service, property conditions & facilities, room comfort
Sim
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Alessandro

Disliked: Cleanliness, staff & service
Infestado de baratas, no quarto, e equipe de limpeza insuficiente, café da manhã deixa a desejar.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Edivaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muito boa, excelente atendimento
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

TERTULIANO ALVES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tudo de bom

Atendimento muito simpático. Cama confortável e uma hospedagem silenciosa,
Stayed 5 nights in Jul 2025
Verified review

8/10 Good

Catharine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gostei muito da estadia e serviço. Muito atenciosos. Porém os quartos precisam de reforma, são antigos.
Stayed 3 nights in May 2025
Verified review

8/10 Good

Marcia

Liked: Staff & service, property conditions & facilities
Café da manhã muito bom. Funcionários atenciosos e simpáticos. Solicitamos a troca de quarto por problemas no chuveiro e fomos prontamente atendidas. Hotel com boa estrutura, mas precisa avançar nas reformas já iniciadas para também modernizar os bangalôs.
Stayed 3 nights in May 2025
Verified review

6/10 Okay

Cristiano

Liked: Staff & service

Já foi melhor... avalie o custo x benefício.

pontos positivos: - atendimento dos funcionários, em especial João Vitor e o jovem Artur. - espaço verde, tranquilo, ótima piscina, excelente café da manhã. - boas opções de drinks e petiscos pontos negativos: - não confiem no transfer do hotel para o centro. Nos deixou na mão. - ar condicionado com temperatura "fixa" de 24°C. - mau contato de interruptores - o serviço de arrumação do quarto atrasa bastante. Em resumo: o hotel precisa de uma geral no sistema elétrico e renovação de alguns equipamentos, principalmente o da refrigeração. Fizemos queixa da ausência do transfer (tem horários definidos), mas a recepção ignorou nossa reclamação. Não recebemos sequer um pedido de desculpas.
Stayed 4 nights in Feb 2025
Verified review

10/10 Excellent

MARCIO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia maravilhosa sem nenhum problema! Perto do centro e também perto do Serrano onde é possível tomar banho no rio!
Stayed 4 nights in Jan 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aconchegante e ótimo atendimento!

Hotel aconchegante, com equipe experiente e muito atenciosa!
Stayed 3 nights in Dec 2024
Verified review

8/10 Good

Flavio J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Confortável

Hotel bem conservado e ótimo atendimento
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

José Carlos

Liked: Cleanliness, staff & service

Hotel em condições estruturais precárias.

Apartamento antigo, móveis velhos, pisos soltando, sanitário antigo, roupas de cama e banho cheirando a mofo. Estruturas precisando de reforma urgente. Baixa relação custo-benefício. O que se pode dizer de positivo é o café da manhã e a paisagem ao redor da área de lazer.
Stayed 5 nights in Jun 2024
Verified review

2/10 Terrible

Antonio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não vale a pena. Muito caro para o que oferece!!

Horrível. O hotel está abandonado. A piscina está com as cadeiras cheias de limo e pedi um camarão alho e óleo que eles cobram caríssimo e foi o pior que já comi na vida, um camarão inteiro e ainda mandaram uns só a cabeça em um prato mal feito. O chuveiro estava frio e precisei reclamar várias vezes e ainda tomei banho frio até consertarem. O gerente ninguém achou e não apareceu, mas dizem que tem. No quarto a mobília tem cupim. Enfim, é um hotel grande, caríssimo para o que oferece e a sensação é que está naquele modo ""o último que sair apague a luz"". E sem esquecer que o telefone do quarto não funciona.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Xenia Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Portal perfeito

Local perfeito, atende todas as expectativas
Stayed 3 nights in Oct 2023
Verified review

4/10 Poor

gabriel

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Gabriel

O hotel pecou e muito na relação com o cliente. Houve um problema na agua e já no próprio check in, não informaram, só descobrimos durante a estadia. Ficamos sem água quente em um ambiente frio, por 2 dias, e no último trouxeram um balde de agua quente. A recepção insistia em dizer que já estava voltando a funcionar e por vezes que já tinha voltado. Desrespeito total! E um hotel que cobra caro pela diária, na opção cama de casal, na verdade são 2 de solteiro juntas, ou seja no meio da noite as camas se afastam. Péssima experiência. Restaurante que cobram caro pelo serviço de alimentação mas fecham a cozinha 22h
Stayed 3 nights in Sep 2023
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ficamos encantados. Nos sentimos em casa. Café da manhã fantástico e o atendimento excelente. Certamente é um lugar que voltaremos.
Stayed 2 nights in Jun 2023
Verified review

8/10 Good

Rosana

Liked: Cleanliness, staff & service, property conditions & facilities

Sossego na baixa temporada

Viajei no final de maio de 2023. Hotel praticamente nosso na baixa temporada, tranquilo, espacoso. Boa variedade no café da manhã. Se o destino for Chapada Diamantina e descanso, o hotel tem uma boa infraestrutura pra isso. Do hotel para o centro é uma descida de asfalto de 10 min. À noite, tinha transfer de meia em meia hora. Ajudou bastante. Pra quem fez os passeios durante o dia, deixa a noite mais leve. Destaque para os funcionários: todos muito atenciosos e educados. Se prefir tapioca, fazem! Pontos negativos: Precisa assinar na recepção pra pegar o secador (acabei dispesando) e a chave da esteira (academia). E quando chegamos à noite, não havia transfer pra pegar a gente na rodoviária. Faltou ajuda. Não tem esse serviço. Foi chato. Mas tem um taxista, chamado Caio, muiiito simpático que nos ajudou. E foi pontual quando tivemos que deixar a cidade. Enfim, são pontos que podem ser melhorados pela infraestrutura e preço cobrado.
Stayed 3 nights in May 2023
Verified review

10/10 Excellent

Andréa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

VIAGEM INCRIVEL

INCRIVEL
Stayed 3 nights in Apr 2023