so rooms 501-505 shouldn’t even be rooms they are prison cells facing a loud bar/street you need to blast the tv to drown the street noise, the room was filthy i took a video and sent it to reception. The Staff does try to help you, they did move me to a pool villa (i do not consider this an upgrade, that’s what i booked) The restaurant staff were all pretty rude and always gave dirty looks, the breakfast buffet was just okay, the main pool i never used thank god cuz it was filled with screaming children, the beach you can’t swim in cuz there are boats bringing guests in and out constantly… this place tries to be white lotus and disneyland at the same time, as for the final bill, i asked for the first night to be removed and they wouldn’t waive it, they charged me for everything laundry, bottled water etc…. i met a group of strangers on the boat ride there and they had almost the identical experience where their rooms weren’t as expected. They got back like 6 million rupiah — idk i work in hospitality and i worked for Marriott etc, the place just wasn’t giving and to put me in a situation where complaining to arguing with staff (who are trying to be helpful) was uncomfortable but it was the only way to accomplish anything— i blame the owners.