Disappointing Experience – Unreliable and Unprofessional Service
The night before check-in, the owner unexpectedly questioned an already confirmed and paid booking. Upon arrival, it became apparent that the property had been double-booked and was unavailable.
An alternative property was offered, but its condition and location were deeply concerning. Situated beside a junkyard, the accommodation was accessible only via several stairs leading to a small basement-style unit. Local residents also raised concerns about safety in the area.
With limited alternatives, an overnight stay was unavoidable. Unfortunately, there was no running water throughout the night, and additional security arrangements were necessary due to safety concerns.
The following morning, the accommodation was vacated in favour of a safer and more suitable property. Despite the original two-night booking, the owner refused to refund the unused night. There was no apology, follow-up or meaningful attempt to resolve the situation.
Hospitality should be built on honesty, accountability and genuine consideration for guests. Unfortunately, this experience reflected none of these qualities.