Ratings based on 10,141 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 18, 2024 on Expedia
there are no non smoking casino areas which I was surprised & disappointed with
by A verified traveler
Posted Apr 18, 2024 on Expedia
We choose the Bellagio for our 25th Wedding Anniversary. The property is beautiful and eloquently designed. We loved the walk through the garden and gorgeous surroundings.
Throughout our 6 night stay, the service for our lroom was lackluster, and, honestly, it was frustrating and at times. We had to repeatedly reprint keys which was super inconvenient. At times, the digital key on my phone wouldn’t work. When calling for assistance, service members on the phone lacked support skills in trying to resolve the issue in a manner which I would have expected from this level of resort. After I suggested someone in maintenance to check out the lock, the maintenance support assisted and was helpful and offered a food credit. That was generous.
In addition, we had rowdy neighbors for two nights, and our only offer was to move rooms. The first night we called security. It was a slow response. Once they came up, the party continued to be loud for awhile after. The second night when they revved up. I went to the front desk which I had to wait to speak to someone which after speaking to several people, we basically were offered to move rooms.
I will say that we disregarded these incidents and made the most of our time together. I just expected a higher level of service.
by A verified traveler
Posted Apr 18, 2024 on Expedia
We called the dirty room because we needed towels and soap to bathe and they never arrived. The room was dirty and we found pieces of nails on the carpet.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Excellent
by A verified traveler
Posted Apr 18, 2024 on Expedia
Air conditioning in room was not working. Had it set to lowest possible setting and we were very hot. Room felt very stuffy. Expected more from such a great reputation of a hotel.
Comment from Hotel Management
Apr 18, 2024 by Guest Experience, Hotel Management
Dear Sean,Thank you for your feedback regarding your recent stay at our hotel. We apologize for the discomfort caused due to the malfunctioning air conditioner and the resultant stuffiness in your room. While we strive to offer exceptional service and facilities, it appears we fell short this time. We value your patronage and hope you will give us another chance to provide a more comfortable experience.
by A verified traveler
Posted Apr 18, 2024 on Expedia
Good
by A verified traveler
Posted Apr 17, 2024 on Expedia
Old hotel. Need renovations
by A verified traveler
Posted Apr 17, 2024 on Expedia
Bellaggio has remained a staple. It’s just so busy with non residents but then again that’s Vegas. I also HATE that there’s smoking in the casino.
by A verified traveler from Bronx
Posted Apr 17, 2024 on Expedia
There was construction at the hotel had we known that would've never booked a room there, not only was our first morning horrible due to the construction at 8 in the morning but our last night was were awoken by construction at 3:30 I'm the morning. I would not recommend this hotel to anyone.
Comment from Hotel Management
Apr 17, 2024 by Guest Experience, Hotel Management
Dear Richard,We appreciate you taking the time to share your feedback regarding your recent stay at our hotel. We apologize for the inconvenience you experienced due to the ongoing construction. We sincerely regret that this has affected your perception of our hotel and apologize once again for any disappointment caused. We want to assure you that we are committed to improving our service based on the feedback we receive from our valued guests like yourself.
by A verified traveler
Posted Apr 17, 2024 on Expedia