Ratings based on 11,238 Verified Reviews

3.8 out of 5
71% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.8 Hotel condition
AARP Travel Center Verified Reviews
2 out of 5
by A verified traveler

Posted Apr 23, 2020 on Expedia
Comment from Hotel Management
Apr 24, 2020 by Westgate Resorts , Hotel Management
We regret to hear your visit was not enjoyable. We hope to have another opportunity to go beyond your expectations. Jessy
4 out of 5
by A verified traveler from Surrey BC Canada

Posted Apr 10, 2020 on Expedia
I like the refrigerator in room ,easy parking access to the strip by monorail
Comment from Hotel Management
Apr 21, 2020 by Westgate Resorts , Hotel Management
Thank you for staying with us. We hope you visit us again soon. Jessy
5 out of 5
by A verified traveler

Posted Apr 2, 2020 on Expedia
Comment from Hotel Management
Apr 2, 2020 by Westgate Customer Care , Hotel Management
Thank you for your rating. We look forward to your next visit to our resort.
3 out of 5
by A verified traveler

Posted Mar 26, 2020 on Expedia
Comment from Hotel Management
Mar 31, 2020 by Westgate Resorts , Hotel Management
Thank you for your rating. We hope you visit us again. Jessy
3 out of 5
by A verified traveler from Dolliver

Posted Mar 25, 2020 on Expedia
What I didn’t like was our in our room the air conditioning didn’t work most of the time and where the carpet met the tile there was a nail sticking up. The toilet seat was loose.the drain in the shower did not work well.We found out on the day before we were leaving that if you wanted housekeeping you had to call for it. I would never stay there again
Comment from Hotel Management
Mar 31, 2020 by Westgate Resorts, Hotel Management
We apologize for the issues you experienced during your stay and the frustration it caused. Thank you for sharing these details with us. We will share your review with our management team to prevent issues of this nature from re-occurring. We truly hope you will give us a future opportunity to serve you. Jessy
2 out of 5
by A verified traveler

Posted Mar 24, 2020 on Expedia
Comment from Hotel Management
Mar 31, 2020 by Westgate Customer Care, Hotel Management
Thank you for your rating. We hope to have another opportunity to exceed all your expectations. Jessy
5 out of 5
by A verified traveler

Posted Mar 23, 2020 on Expedia
Really great Japanese restaurant. Ditto their live music. Nice layout. Spa was really nice too. The only thing better would have been table games and slots that were generous. They didnt feel the need to payback their guests by letting them walk away with money.
Comment from Hotel Management
Mar 31, 2020 by Westgate Resorts, Hotel Management
Thank you for your review. We are so pleased to hear you enjoyed dining at one of our restaurants. We hope you will visit us again. Jessy
1 out of 5
by A verified traveler

Posted Mar 22, 2020 on Expedia
We got kicked out of our hotel on Wednesday, I want a refund because we did not get the full amount of days we paid for because Las Vegas was ordered to be shut down by the governor of Nevada! The hotel told us Expedia has to refund me! So my reviews will be all bad until I get my money back! If I pay for something and don’t get it I deserve my money back!
Comment from Hotel Management
Mar 31, 2020 by Westgate Resorts, Hotel Management
We regret to hear about this inconvenience, please reach out to us directly so we can further look into this. Jessy
5 out of 5
by A verified traveler

Posted Mar 20, 2020 on Expedia
I liked the accessibility to transportation from the room towers. I thought the vibe was really pleasant as well. My room was a little outdated but had everything I needed.
Comment from Hotel Management
Mar 20, 2020 by Westgate Resorts, Hotel Management
Thank you for taking a moment to share your thoughts with us. We appreciate your comments and are glad that you enjoyed our property. We hope to welcome you back soon! Sincerely, Trina
4 out of 5
by A verified traveler from SLO, CA

Posted Mar 19, 2020 on Expedia
Very high resort fee for what's included in the deal.
Comment from Hotel Management
Mar 20, 2020 by Westgate Resorts, Hotel Management
Thank you for your feedback. We aim to keep our resort fees comparable with surrounding hotels. We do appreciate your comments and will share them with our management team for review. We trust that you enjoyed your time with us otherwise and do hope to have you visit again soon! Sincerely, Trina