Ratings based on 2,565 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
Went to vegas for my daughters 7th bday. Checked in and they upgraded us to a penthouse. What a great first experience for my family.
by A verified traveler
Posted Apr 19, 2024 on Expedia
Very safe and friendly atmosphere
Comment from Hotel Management
Apr 19, 2024 by Renee , Hotel Management
Hello Christina, We are so happy to hear you enjoyed your stay with us and experienced a safe and comfortable stay. We hope to welcome you back.
by A verified traveler
Posted Apr 19, 2024 on Expedia
The overall cleanliness and odor of the restroom should have been in better conditions. The shower pressure was very weak. Those would be my main concerns.
Comment from Hotel Management
Apr 19, 2024 by SM, Hotel Management
Thank you for the feed back
by A verified traveler
Posted Apr 18, 2024 on Expedia
Comment from Hotel Management
Apr 19, 2024 by SM, Hotel Management
Thank you for the feed back
by A verified traveler from Palestine
Posted Apr 17, 2024 on Expedia
So many things where broken in my room. Had Maintenance cone in fix the ac and mini bar and other things. And then they tried to charge me for everything in the mini fridge i was like heck no the guy came to fix it never took a thing out of it. They charge a resort fee of 40$ a night after you check in.
Comment from Hotel Management
Apr 18, 2024 by Palms Guest Experience, Hotel Management
Thank you for providing your feedback, we are sorry to hear that you encountered some issues with your room. We will pass this feedback along to our Hotel team for review.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Palms Guest Experience, Hotel Management
Thank you for providing your rating, we appreciate your patronage.
by A verified traveler
Posted Apr 17, 2024 on Expedia
A little off the beaten path. Limited things for entertainment.
Comment from Hotel Management
Apr 18, 2024 by Palms Guest Experience, Hotel Management
Thank you for providing your feedback, we appreciate your patronage and insights.
by A verified traveler
Posted Apr 17, 2024 on Expedia
Comment from Hotel Management
Apr 18, 2024 by Palms Guest Experience, Hotel Management
Thank you for providing your rating, we appreciate your patronage.
by A verified traveler
Posted Apr 16, 2024 on Expedia
Everything was great, quick check in
Comment from Hotel Management
Apr 17, 2024 by Palms Guest Experience, Hotel Management
Hello Alexa, thank you for choosing Palms Casino Resort. We welcome you back!
by A verified traveler
Posted Apr 16, 2024 on Expedia
The staff is unprofessional and rude! I was given a double bed room when I had requested 1 king at booking and was not offered an upgrade or allowed to cancel for a refund. The room looks old, outdated and no views whatsoever, they claimed they are sold out on a Monday night …ridiculous! I called other hotels and they all have vacancies and much closer to the strip, this place is a scam! Do not recommend.
Comment from Hotel Management
Apr 16, 2024 by SM, Hotel Management
Thank you for the feed back