- Liked: Property conditions & facilities
The cosmopolitan hotel is pretty from the outside but don’t look past it. 1. Room is expected to have extra cleaning due to COVID-19 but we found popcorn, fake eyelashes, dried ramen, and a dirty pillow case between our beds when my mom accidentally dropped her phone into it - GROSS. At check out they told us we should have requested a deep clean or to move rooms... moving rooms is a huge inconvenience when our room should have already been DEEP cleaned due to their extra precautions to keep everyone “safe”. Maybe next time don’t blame the guest for what they should have done. We felt bad and didnt want to complain... yet got blamed. Sigh. 2 One of our sinks was clogged... we gave in and called the maintenance to our room but again another inconvenience. 3. Another incident was at the boulevard pool someone threw a weighted metal ash tray from a high up Terrance. We were 2 seats down and this could have easily killed someone. Thank goodness everyone was safe but security made everyone get out of the pool for an hour so they can clean and do on. In 100 degrees weather this is just another bad experience and limited us from using the facilities. I hope they catch whoever threw the item. 4. Don’t expect to use any of their nice lounge areas in the lobby... even if you are staying there, they will just claim the seat are “reserved” when they really aren’t. We saw so majority of them empty all night. Guess they need them just in case someone more special roles in.