2/10 Terrible
Janet
Business traveler, Traveled with partner
Apr 20, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Hairdressers in every room should be standard. Instead the hotel gave a long sob story about why there wasn´t one. They could not guarantee one. They were being stolen and not replaced. And did not know which rooms had them. I finally got one via the electronic concierge, but it was in poor condition, sometimes sparking. I was afraid it would set my hair on fire. Apart from that, the room is very poorly appointed. Hardly any hooks in the room to hang things up. Stingy on the shampoo etc amenities, and a bit of a grubby feel all around to the room. The hotel main casino floor is unbelievably shabby compared to the other hotels. The dining options really limited, and the lack of seating - anywhere - is really hard to believe. Just a few hard cold metal benches on floor 2 near the Mc Donald's was all the free seating we could find. The few hotel staff that we spoke to were indeed helpful (except for the hairdryer story), but I will never stay there again. Awful experience. We could not wait to leave.
Janet
Stayed 7 nights in Apr 2024