1/5 Terrible
Bianca, Florida
Traveled with partner
20 Jan 2021
So after a long 6 hour drive to take a trip for our honeymoon we specifically picked the Mandalay Hotel King bedroom for multiple reasons. We arrived at the Mandalay hotel with our luggage only to be told that we had been moved to the Delano Hotel..which we bit the bullet and accepted. We then arrived at Delano Hotel for us then to only be told there were no King rooms and got put into a Queen room. There were no king rooms cleaned for our 7pm arrival. They apparently couldn’t give us a time frame on when a room would be available other than tell us we would be waiting as late as midnight “whenever the cleaner gets to the room and have it cleaned”.
Mandalay Bay was closed during the week due to low occupancy was what we were told when we went to check in. This was never stated on the website nor were we given a heads up regarding this. The website was still being and is still being advertised on Expedia for availability to stay at Mandalay Bay hotel. This is clearly false advertisement. Had this of been stated on the website or we were made aware of the situation we would have switched hotels.
Stayed 3 nights in Jan 2021