- Liked: Cleanliness, property conditions & facilities
- Disliked: Staff & service, amenities
Room was clean. Staff was unfriendly. I called the front desk to ask where the indoor hot tub was located and the gentleman on the phone was very very rude and informed me the resort had been established for 25 years and has never had an indoor hot tub. It’s in the spa. I repeat, it’s in the spa. Didn’t find out until the last night there. Also requested towels and never got any to our room. Every single call I made to an employee they hung up on me as soon as they answered my first question so I had to keep calling back and sitting on hold to try to clarify only to get a different employee that would do the same thing. NOT CUSTOMER ORIENTED AND WOULD NEVER RECOMMEND THIS HOTEL TO A FRIEND.