Ratings based on 987 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 25, 2024 on Expedia
by A verified traveler
Posted Mar 21, 2024 on Expedia
by A verified traveler
Posted Mar 20, 2024 on Expedia
The pull out bed in the couch was very uncomfortable. The mattress was flat so we had to put the mattress on floor. Also, the couch was very flimsy. One of the beds was lumpy. The sink in the bathroom/sleep area was clogged the whole 2 days we were there, tried calling the office several times and also went to the office to let them know and was told they would send someone but nobody showed up, then was told that maintenance people were gone for the day and it was early. The bathtub was not clean and the door kept getting stuck and made a lot of noise everytime it closed or opened. We had a suite, if you call it a suite, which only had one tv in the living area and none in the bedroom so we had to all sit in the living room if we wanted to watch tv. There was only one couch which was uncomfortable and old, and one other chair. There was 5 adults.
Comment from Hotel Management
Mar 21, 2024 by Hotel Management, Hotel Management
Dear Robin, Thank you for the review. We apologize for not meeting your expectations and extend our sincerest apologies for the inconvenience caused during your visit. We aim to provide comfortable accommodations with amenities and services, and we regret your experience fell short. Rest assured, we will immediately rectify these issues with our maintenance teams. We appreciate your comments, as reviews like yours help us in making future improvements. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted Mar 18, 2024 on Expedia
Nothing
Comment from Hotel Management
Mar 19, 2024 by Hotel Management, Hotel Management
Dear Mykeea, Thank you for being our guest and sharing your feedback. We apologize if your experience was less than perfect. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back in the future and provide you with an improved stay.Sincerely,Hotel Management
by A verified traveler
Posted Mar 16, 2024 on Expedia
by A verified traveler
Posted Mar 14, 2024 on Expedia
everything was great the stay was confrontable and the front desk representative Lonishia was awesome she made the stay great
by A verified traveler
Posted Mar 11, 2024 on Expedia
Great amenities. Continental breakfast was a disappointment. Breakfast food gone after 8am. Hours listed, 6am-930am.
Comment from Hotel Management
Mar 12, 2024 by Hotel Management, Hotel Management
Dear Maria, It was a pleasure having you as our guest at Extended Stay America. We are pleased that our amenities exceeded your expectations and made for a more memorable stay. However, we regret your disappointment with our breakfast service. We have noted your concerns as we continuously strive to improve our services and want our guests to start their day off right. Thank you again for including us in your travel plans. We look forward to welcoming you back to the city.Sincerely,Hotel Management
by A verified traveler
Posted Mar 9, 2024 on Expedia
Property advertises breakfast and they do not. Its a continental breakfast, plus the room was dirty and had roaches. The receptionist was rude AF
Comment from Hotel Management
Mar 9, 2024 by Hotel Management, Hotel Management
Dear maria, Thank you for your review of our hotel. Our primary mission is to provide guests with comfortable accommodations and excellent service by a warm, responsive team. We regret that your experience did not reflect this commitment. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Also, we apologize for any confusion caused by our breakfast option. Your feedback is invaluable in helping us improve. We hope to welcome you back, as we are dedicated to delivering the flawless visit you deserve on your next stay.Sincerely,Hotel Management
by A verified traveler
Posted Mar 7, 2024 on Expedia
Not recommended. Insects and bugs in our room, dirty bathtub and toilets, disgusting stairwells and carpets, understaffed and overwhelmed employees. Reminded me of those scary hotels from the movies. Book at your own risk.
The positive? The nighttime security guards were very nice.
Comment from Hotel Management
Mar 13, 2024 by Hotel Management , Hotel Management
Dear Kou, Thank you for taking the time to review our hotel. We sincerely appreciate your feedback, and we apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. Rest assured, we take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to host you again in the future, providing you with a flawless and memorable experience that reflects our commitment to excellence.Sincerely,Hotel Management
by A verified traveler
Posted Feb 28, 2024 on Expedia