Ratings based on 979 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 19, 2024 on Expedia
The beds are the absolute most uncomfortable beds I have ever been/slept on, almost unbearable. The breakfast is free which is nice but it’s honestly terrible. I have been to other best westerns that the breakfast was so much better there. The room was clean, I loved the hard wood flooring instead of carpet. The blankets were super thin. The area/location was nice, felt very safe, and was within walking distance of several neat places to check out. The hotel is pet friendly but doesn’t have the best on site dog relieving area (no grass), however there is some within some walking distance. Overall not the worst place to stay, however the bed was so uncomfortable that I wouldn’t stay here again for that reason alone.
Comment from Hotel Management
Apr 20, 2024 by BW Hoover Dam, Hotel Management
We appreciate your feedback and will be looking into those issues. Hopefully you give us another try.
by A verified traveler
Posted Apr 18, 2024 on Expedia
We had absolutely the most uncomfortable bed I have ever encountered. I ended up sleeping on the floor!!
Comment from Hotel Management
Apr 20, 2024 by BW Hoover Dam, Hotel Management
We do apologize for the issues you had, we will be addressing the issues of the beds.
by A verified traveler
Posted Apr 15, 2024 on Expedia
Comment from Hotel Management
Apr 20, 2024 by BW Hoover Dam, Hotel Management
THANK YOU VERY MUCH.
by A verified traveler
Posted Apr 14, 2024 on Expedia
Hostess was very friendly and informative.
Comment from Hotel Management
Apr 14, 2024 by BW Hoover Dam, Hotel Management
Thank you for the feedback, we will pass on the good words,
by A verified traveler
Posted Apr 13, 2024 on Expedia
The hot tub was not working and there is no bathroom in the pool area.
Comment from Hotel Management
Apr 15, 2024 by BW Hoover Dam, Hotel Management
Thank you for the feedback we are working on these issues.
by A verified traveler
Posted Apr 9, 2024 on Expedia
Rooms are adequate but not in the best condition ....frayed bedding, scratched furniture. The room was clean but given score of 3 as we received no housekeeping for the 3 day stay despite requesting and being advised we would receive ( in the end, reception staff provided fresh towels and did quick service of room ). Breakfast was fine but would not stay again if in the area.
Comment from Hotel Management
Apr 20, 2024 by BW Hoover Dam, Hotel Management
We do apologize about you not enjoying your stay with us. Maybe in the future you will give us another try.
by A verified traveler
Posted Apr 7, 2024 on Expedia
The elevator was broken, noisy neighbors, the room doors were accessible to anyone from outside, no breakfast included. The air conditioner and fan made lot of sound and we couldn’t sleep. Avoid this hotel.
Comment from Hotel Management
Apr 15, 2024 by BW Hoover Dam, Hotel Management
I do apologize you did not have a great stay, hopefully you will try us again in the future.
by A verified traveler
Posted Apr 6, 2024 on Expedia
Everything was great just like last year when we stayed that’s why we came back this year.
Comment from Hotel Management
Apr 7, 2024 by Best Western Hoover Dam, Hotel Management
Thank you for your kind words, come back and see us next year!
by A verified traveler
Posted Apr 3, 2024 on Expedia
Checkin was awful. We arrived later afternoon and no one was at the front counter. Lobby doors locked. We waited 10 full minutes for sometime to arrive and unlock the door for us to check in. Very odd. We were then informed the hot tub wasn’t working. The hot tub is one of the main reasons we booked this hotel. Nowhere on the website did it state the hot tub was out of service. It appeared to us the hottub hasn’t been in service for years, nor will it be. So not only did the front desk clerk lie to us, the hotel was unwilling to give us a discount or partially refund us. Room was dirty, tub drain didn’t work, and there was mold in the grout tub surround. Wayyyyy overpriced for value. Thumbs down and a 1 star!
Comment from Hotel Management
Apr 6, 2024 by Best Western Hoover Dam, Hotel Management
Thank you for taking the time to provide us with your feedback. You are correct the hot tub is currently down, this is why it is not listed as an amenity on Expedia. It has not been down very long and we are working with the proper teams to move forward. There are times the front desk staff need to attend to guests that have already checked in. As far as your other concerns I will look into this information, we hope you'll consider joining us again in the future.
by A verified traveler from Issaquah
Posted Apr 3, 2024 on Expedia
After a long drive, this place was just what i needed. Very comfortable and clean with several restaurants within walking distance. Front desk was welcoming and even had treats for the dogs! I always love staying at Best Western hotels
Comment from Hotel Management
Apr 3, 2024 by BW Hoover Dam, Hotel Management
Thank you very much, glad you enjoyed your stay. Come back and see us again.