Disappointing Stay — Areas That Need Improvement
Unfortunately, I was not satisfied with our stay. While I understand that every resort has its own policies, I felt that some of the management’s policies were too rigid and did not adequately consider the needs and expectations of international guests. As travelers, we choose resorts based on comfort, convenience, safety, and the overall experience they provide.
One of our biggest concerns was the humidity and lack of adequate ventilation or precautionary measures in the property. The environment was uncomfortable for my children, and they developed hives during our stay. This was particularly concerning because we were traveling with children and expected the resort to provide an environment suitable for different types of guests.
We originally booked two rooms for our stay, but because of our experience, we decided to cancel the remaining three nights of our reservation. Unfortunately, we also found the management’s approach to our concerns less accommodating than we expected. Some of the policies and restrictions felt unnecessarily inflexible, particularly from the perspective of well-traveled guests who expect a reasonable degree of consideration when unexpected issues arise.
More importantly, I noticed a safety issue with the electric kettle. The power cord is so short that when the kettle is being used, it's tilting. This could potentially result in hot water spilling and causing burns.