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BIG HOTEL LÀO CAI

Property class: 3

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Photo gallery for BIG HOTEL LÀO CAI

A hotel room with a large bed, a nightstand, a desk, a chair, a window with curtains, and a view of a mountainous landscape. - BIG HOTEL LÀO CAI (Lao Cai)
A coffee shop with a green awning and outdoor seating area. - BIG HOTEL LÀO CAI (Lao Cai)
A reception desk with a 'BIG' logo, a sign reading 'RECEPTION', and a staff member standing behind it. - BIG HOTEL LÀO CAI (Lao Cai)
A person receiving a back massage with stones and flowers on a mat. - BIG HOTEL LÀO CAI (Lao Cai)
A hotel room with a large bed, a desk with a computer, a window with curtains, and a painting of a landscape. - BIG HOTEL LÀO CAI (Lao Cai)
BIG HOTEL LÀO CAI provides a full-service spa and more. Treat yourself to spa services, such as a body scrub, a facial, or a hot stone massage. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Housekeeping
  • 24/7 front desk
  • Kitchen

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Single Room

A hotel room with a large bed, a TV, a desk, and a window with blinds.

Superior Single Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room

Room

Family Double Room

  • 1 bedroom
  • Sleeps 6
  • 2 King Beds

View all photos for Deluxe Double Room Single Use

A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, a painting of a landscape, a wardrobe, a window with curtains, and a bunk bed with a blanket.

Deluxe Double Room Single Use

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Lao Cai is home to BIG HOTEL LÀO CAI. Hekou Customs Site and Gushan Cave Ancient Site are local landmarks, and the area's natural beauty can be seen at Thuy Hoa Park and Sapa Lake. Visit our Lao Cai travel guide
View more Guest Houses in Lao Cai
Map
503 D. Hoang Lien, Lao Cai, Lao Cai, 330000

What's nearby

  • A town with a central lake surrounded by colorful buildings and lush greenery, with mountains in the background.
    Sapa Lake
    43 min drive - 25.0 miles
  • A mountainous landscape with a temple and a bridge.
    Sa Pa Square
    44 min drive - 25.4 miles
  • Quảng trường Tp. Lào Cai
    3 min walk - 0.2 miles
  • Sapa Market
    42 min drive - 24.5 miles
  • Sapa Catholic Church
    44 min drive - 25.4 miles

Getting around

  • Lao Cai Train Station
    6 min drive

Restaurants

  • 鱼包鲍小卷筒
    7 min drive
  • Nhà Hàng Suối Cốc
    4 min drive
  • nha hang a ho
    3 min drive
  • Terminus Restaurant
    3 min drive
  • Sapa Diem Hen
    2 min drive

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Free valet parking on site
  • Onsite parking includes off-street options

Things to do

  • Full-service spa

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Lockers

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Reflexology
  • Spa open daily

Accessibility

  • Hardwood flooring in room
  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Rainfall showerhead
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Food and drink

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Microwave
  • Paper towels
  • Refrigerator
  • Restaurant dining guides
  • Shared kitchen access

More

  • Access via exterior corridors
  • Desk
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee for check-in between 6:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-in fee for check-in between 6:00 PM and midnight

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Is BIG HOTEL LÀO CAI pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Valet parking is free at this property; nearby parking is also free.

What time is check-in at BIG HOTEL LÀO CAI?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available from 6:00 PM–midnight for a fee.

What time is check-out at BIG HOTEL LÀO CAI?

Check-out is at noon.

Where is BIG HOTEL LÀO CAI located?

Situated in Lao Cai, this spa guesthouse is 0.1 mi (0.2 km) from Quảng trường Tp. Lào Cai and within 3 mi (5 km) of Hekou Customs Site and Thuy Hoa Park. Den Mau Temple and China-Vietnam Border Crossing are also within 3 mi (5 km). Lao Cai Train Station is 25 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

BIG HOTEL LÀO CAI Reviews

9.6

Exceptional

9.6

Cleanliness

9.6

Amenities

10

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 5 out of 7 reviews
Rating 8 - Good. 2 out of 7 reviews
Rating 6 - Okay. 0 out of 7 reviews
Rating 4 - Poor. 0 out of 7 reviews
Rating 2 - Terrible. 0 out of 7 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Comfortable bed, good bathroom, helpful staff, and overall great value for the money.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
The room was very clean and quite. The staff was polite, helpfull and respectfull. An good location near a park, a mountain walk, restaurant and grocery store. I would recommend this hotel to friends and familly.
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Clean and modern facility. Friendly staff. Reasonable price.
Stayed 2 nights in Feb 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel is new (only two years old), so everything looks new. Good WiFi, elevator available, firm bed, quick hot water, strong water pressure, helpful and polite staff, nice lightning setup, big fridge, internet TV, safe,quiet. However, no restaurants close by, no recommendations for anything from the hotel, unclear bus routes, lack of information about transportation to different parts of the province. So, it's inconvenient for travelers without private means of transportation.
Ridiculous design of the separating glass wall when water from the shower still wets the whole bathroom
Water runs around the glass wall to the exit hole under the sink
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room, always a plus to have windows. Staff was very friendly and helpful, good location too!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Budget Friendly

We booked this hotel to have a nap in before our train departed but it turned out to be quite nice for the price. It is the cheapest hotel I've ever booked but certainly not the worst. We would have happily stayed a night if not for time constraints. The room did smell a little bit like cigarettes and the bed was Vietnamese (so hard by western standard), but again for the price we were happy with it.
Stayed 1 night in Jun 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, room comfort, communication
Stayed 1 night in Nov 2024