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Plaza Mayor Hotel

3.0 star property
Hotel with free breakfast, near Lake Titicaca

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Photo gallery for Plaza Mayor Hotel

Lobby
Restaurant
Separate tub and shower, hair dryer, towels, soap
Interior
Triple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Room

Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Room

Highlights

Heating
Flat-screen TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Hair dryer
Separate bathtub and shower
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room

Room | Safe

Room

Highlights

Heating
Flat-screen TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Hair dryer
Separate bathtub and shower
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Quadruple Room

Quadruple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Quadruple Room

Highlights

Heating
Flat-screen TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Hair dryer
Separate bathtub and shower
Private bathroom
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room

Triple Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Triple Room

Highlights

Heating
Flat-screen TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Hair dryer
Separate bathtub and shower
Private bathroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room | 1 bedroom, Frette Italian sheets, pillowtop beds, in-room safe

Double or Twin Room

Highlights

Heating
Flat-screen TV
Frette Italian linens
Separate bedroom
Pillowtop bed
Hair dryer
Separate bathtub and shower
Private bathroom
  • Sleeps 2
  • 2 Double Beds

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About the neighborhood

Map
Jr Deustua 342, Puno, PUNO, 21001

What's nearby

  • Puno Plaza de Armas - 1 min walk - 0.0 miles
  • Puno Cathedral - 2 min walk - 0.1 miles
  • Puno Central Market - 3 min walk - 0.2 miles
  • Puno Port - 18 min walk - 1.0 mile
  • Mirador Puma Uta - 4 min drive - 2.1 miles

Getting around

  • Puno Station - 8 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.) - 77 min drive

Restaurants

  • ‪La Casona - ‬2 min walk
  • ‪Mojsa Restaurant - ‬2 min walk
  • ‪Ricos Pan - ‬2 min walk
  • ‪La Casa del Corregidor - ‬2 min walk
  • ‪La Hacienda Restaurant - ‬1 min walk

About this property

Plaza Mayor Hotel

Hotel near Lake Titicaca
At Plaza Mayor Hotel, you can look forward to a free breakfast buffet, a free grocery shopping service, and a free daily manager's reception. Stay connected with free WiFi in public areas, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
You'll also enjoy perks such as:
  • A roundtrip airport shuttle (surcharge), 1 meeting room, and a porter/bellhop
  • Luggage storage, a banquet hall, and concierge services
  • A 24-hour front desk, an elevator, and smoke-free premises
Room features
All guestrooms at Plaza Mayor Hotel feature perks such as 24-hour room service and laptop-friendly workspaces, in addition to amenities like late night room service and safes.
Other conveniences in all rooms include:
  • Frette Italian sheets and pillowtop mattresses
  • Bathrooms with separate tubs/showers and hair dryers
  • 32-inch flat-screen TVs with cable channels
  • Wardrobes/closets, heating, and daily housekeeping

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (PEN 4 per night)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Free daily manager's reception

Family friendly

  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 20 square feet of conference space
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Frette Italian sheets
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service

More

  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 1 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Peru value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa/immigration card may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: PEN 10 per person (roundtrip)
  • Airport shuttle fee per child: PEN 10 (roundtrip), (from 5 to 8 years old)
  • Nearby parking fee: PEN 4 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Property Registration Number 20447803641

We should mention

Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Plaza Mayor Hotel
Plaza Mayor Hotel Puno
Plaza Mayor Puno
Plaza Mayor Hotel Puno
Plaza Mayor Hotel Hotel
Plaza Mayor Hotel Hotel Puno

Frequently asked questions

Is Plaza Mayor Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Plaza Mayor Hotel?

Plaza Mayor Hotel doesn't offer parking.

What time is check-in at Plaza Mayor Hotel?

Check-in start time: 1 PM; Check-in end time: 11:30 PM.

What time is check-out at Plaza Mayor Hotel?

Check-out is at 11:00 AM.

Does Plaza Mayor Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of PEN 10 per person applies.

Where is Plaza Mayor Hotel located?

Situated in the historical district, this hotel is steps from Puno Plaza de Armas and 1.3 mi (2.1 km) from Lake Titicaca. Casa del Corregidor and Carlos Dreyer Museum are just steps away. Puno Station is 8 minutes by foot.

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Plaza Mayor Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 20 out of 56 reviews
Rating 8 - Good. 23 out of 56 reviews
Rating 6 - Okay. 7 out of 56 reviews
Rating 4 - Poor. 5 out of 56 reviews
Rating 2 - Terrible. 1 out of 56 reviews

8.6/10

Cleanliness

8.2/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

8/10 Good

Jose Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, closed to the main plaza. Friendly staff
Stayed 1 night in Aug 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for five days. The breakfast each morning was probably my favorite part. I loved the fresh fruit and drink options. The staff was very helpful and friendly. Our rooms were spacious and kept clean. Also there was a shower door that closed! I was sad to leave. We had a great stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nelida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early from our prior destination at around 5am in the morning. While the check-in to the hotel was later, the hotel accommodated us by allowing us to check in at this early time of 5:30am. The hotel was very clean and the staff were attentive, polite, and friendly. The staff immensely helped us with directions. The breakfast buffet is one of the best hotel buffets we have ever had. The rooms were cost, but comfortable, with plenty of hot water.
Stayed 1 night in Jul 2022

4/10 Poor

Amnon

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is under poor maintenance to noisy from outside
Stayed 1 night in Aug 2024

8/10 Good

Iryna

Liked: Cleanliness, staff & service
Located in the middle of the city, close to everything. The staff is fantastic and they let us check in early(which was actually the reason why this hotel was chosen- someone in reviews mentioned that they were able to do it with no problem). The room was spacious, the double bed was really huge, bedding and towels were clean, beds were comfortable. This hotel though still has a lot of problems- it’s pretty outdated, nightstand lamps are broken, other lamps don’t have light bulbs, we basically had no hot water except for maybe for 2 hours in the evening (staff said it’s renovation going on, so this is not typical, so not sure about that). Breakfast was okay if you are not too shy to ask for fried eggs.
Stayed 1 night in Jun 2024

4/10 Poor

Tigra

Liked: Cleanliness, property conditions & facilities

Didn’t get the room I booked

I had booked a room with a queen bed with a city view. I was given a room with a small bed and it looked nothing like the photos. The window opened directly I to the lobby, no privacy. I was really looking forward to a hit shower; the water was only like warm, when I asked the receptionist about this she came into my room and checked the temperature and said I was fine. It was not hot at all. The breakfast was decent and they made eggs to order which were cooked really well.
Stayed 1 night in Dec 2023

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and location.
Stayed 1 night in May 2025

10/10 Excellent

Jemima

Stayed 2 nights in May 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property and nice friendly services
Stayed 2 nights in May 2025

8/10 Good

LUCIA

Liked: Cleanliness, staff & service
Tranquillo carino
Stayed 2 nights in Apr 2025

10/10 Excellent

Pedro Paulo

Stayed 2 nights in Nov 2024

4/10 Poor

william

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort

Get what you pay for I guess…

Booked a queen, given 3twin beds instead. Construction going on so noise early in the AM and into the evening as well. Beds and pillows very uncomfortable. Luke warm water at best for showering, toilet bowl ran for hours until I had fix the float myself. Cold, no heat, thank goodness I had my own blanket along.
Stayed 2 nights in Aug 2024

6/10 Okay

Pedro Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities
Los dias que estuvieron no hubo agua caliente, espero lo arreglen
Stayed 1 night in Jul 2024

6/10 Okay

Elliot

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

8/10 Good

Maria esabela

Liked: Cleanliness, staff & service, property conditions & facilities

Porta Misteriosa

Lugar é ótimo, tudo limpinho e cheiroso! Única coisa que não gostei foi uma porta misteriosa no quarto que me locaram, questionei na recepção e a recepcionista informou que ninguém abria e que não servia para nada.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El personal es muy amable, la limpieza excelente, la habitacion muy comoda y acogedora, lo recomiendo, todo excelente
Stayed 2 nights in Sep 2023

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

victoria

Liked: Cleanliness, staff & service, property conditions & facilities
El personal muy preocupado en que tenga la mejor experiencia en su ciudad

10/10 Excellent

diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cerca de la plaza de armas
Stayed 1 night in Oct 2022

10/10 Excellent

VICTOR HUGO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bastante cómodo, la ubicación es excelente
Stayed 1 night in Oct 2022

4/10 Poor

Stéphane

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

Bruyant.

Hôtel bruyant, chambre mal isolée. Fêtards faisant du bruit jusqu'à 5h du matin! Pas d'eau chaude dans la douche. J'ai payé plus cher que le prix indiqué à la réservation. Après contestation j'ai pu récupérer une partie de la différence de prix. Point positif : lit spacieux et confortable.
Stayed 1 night in Jul 2022

6/10 Okay

Meredith

Liked: Staff & service
Disliked: Room comfort

Mediocre but fine

Stayed 1 night in Jul 2022

8/10 Good

A.B., Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's conveniently located near Plaza De Armas. From the outside you would not expect the spacious interior of this modern hotel. It's clean, it has a nice fireplace in the foyer. The hotel staff is very nice and attentive. A previous guest left a locked safe in the room. It was a small problem but it was important to me. No problem at all, for the hotel staff. The safe was unlocked and reset in 10 minutes. Bravo! I've had a similar issue in Cusco. It took that hotel staff TWO DAYS to show up in my room. But I digress. In the morning, before my trip to Uros Islands, a tasty breakfast (included in the price of the room) made my belly happy. I'd recommend this hotel to anyone, and if I ever travel to Puno again I'll stay at Plaza Mayor.
Stayed 1 night in Nov 2019