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HOTEL QALASAYA

Property class: 3.5

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Photo gallery for HOTEL QALASAYA

The entrance to Hotel Qalasaya with a stone facade and wrought iron balcony. - HOTEL QALASAYA (Puno)
A bar area with a stone wall, multiple hanging lamps, and a bar counter with bottles. - HOTEL QALASAYA (Puno)
A hotel room with two beds, a TV, a window with curtains, and a view of a cityscape. - HOTEL QALASAYA (Puno)
A lobby with a round wooden table surrounded by books, a large gold-colored chimney, and a seating area with sofas. - HOTEL QALASAYA (Puno)
A restaurant with multiple tables, green tablecloths, wooden chairs, and a view of the city and hills through large windows. - HOTEL QALASAYA (Puno)
Located close to Puno Plaza de Armas and Casa del Corregidor, HOTEL QALASAYA provides a free breakfast buffet, dry cleaning/laundry services, and a business center. Stay connected with free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Free WiFi
  • Business services
  • Laundry
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A hotel room with a large window, a bed, a desk, and a chair.

Standard Double Room

9.4 out of 10
Exceptional
(3 reviews)
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A hotel room with two beds, a wooden headboard, a desk, a chair, and a large window offering a city view.

Standard Twin Room

9.0 out of 10
Wonderful
(2 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Romantic Studio Suite

A hotel room with a large bed, a nightstand, a wall-mounted lamp, and a decorative wall piece.

Romantic Studio Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Executive Studio Suite

A hotel room with a bed, a desk, and a chair. There is a partition with a grid pattern and a window with curtains.

Executive Studio Suite

8.0 out of 10
Very good
(3 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Economy Quadruple Room

A hotel room with two beds, a TV, and a large window with curtains.

Economy Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Puno, HOTEL QALASAYA is in the city center and near a train station. Casa del Corregidor and Puno Plaza de Armas are notable landmarks, and the area's natural beauty can be seen at Titicaca National Reserve. Looking to enjoy an event or a game while in town? See what's going on at Enrique Torres Belon Stadium. Visit our Puno travel guide
Map
Jr Grau 240, Puno, PUNO, 0051

What's nearby

  • A monument with a statue, a church with two towers, and people sitting and walking around.
    Puno Plaza de Armas
    2 min walk - 0.1 miles
  • A historic cathedral with two towers and a large clock.
    Puno Cathedral
    2 min walk - 0.1 miles
  • A church with a cross on top, illuminated arches, and a large entrance.
    Pine Park
    2 min walk - 0.1 miles
  • Casa del Corregidor
    2 min walk - 0.1 miles
  • Puno Central Market
    3 min walk - 0.2 miles

Getting around

  • Puno Station
    8 min walk
  • Juliaca (JUL-Inca Manco Capac Intl.)
    74 min drive

Restaurants

  • Ricos Pan
    3 min walk
  • Mojsa
    1 min walk
  • La choza de Oscar
    1 min walk
  • Restaurante Los Uros
    7 min drive
  • The Positive Bar
    1 min walk

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    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Offsite parking available (PEN 20 per night); reservations required

    Food and drink

    • Free buffet breakfast available daily 6:00 AM to 9:00 AM

    Family friendly

    • Laundry facilities
    • Living room

    Conveniences

    • 24-hour front desk
    • Laundry facilities
    • Luggage storage
    • Safe at front desk

    Guest services

    • Concierge services
    • Dry cleaning/laundry service
    • Housekeeping (daily)
    • Tour and ticket assistance

    Business services

    • Business center
    • Meeting room

    Accessibility

    • No elevator

    More

    • 1 building
    • 11 floors
    • Banquet hall
    • Built in 2009
    • Renovated entire property - May 2014
    • Smoking not allowed

    Room amenities

    Bedroom

    • Bedsheets provided

    Bathroom

    • Free toiletries
    • Hair dryer
    • Private bathroom
    • Towels provided

    Entertainment

    • 32-inch flat-screen TV with cable channels

    Food and drink

    • Limited room service

    More

    • Living room
    • Phone
    • Safe

    Policies

    Check-in

    Check-in start time: 1:00 PM; Check-in end time: anytime
    Minimum check-in age: 18

    Check-out

    Check-out before 10 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival at the property
    Information provided by the property may be translated using automated translation tools

    Access methods

    Staffed front desk

    Pets

    Pets not allowed

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available
    Cribs (infant beds) are not available

    Property payment types

    Important information

    Fees

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Peru Value-Added Tax (VAT) at up to 18%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Peru. The exemption applies only to stays in Peru not exceeding 60 days.

    We have included all charges provided to us by the property.

    Optional extras

    • Nearby parking fee: PEN 20 per night (1969 ft away)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    This property accepts credit cards, debit cards, and cash
    Safety features at this property include a fire extinguisher
    Property Registration Number 20364122242

    We should mention

    This property does not have elevators
    Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
    According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law; payments cannot be split between currencies
    Only registered guests are allowed in the guestrooms

    Frequently asked questions

    Is HOTEL QALASAYA pet-friendly?

    No, pets are not allowed at this property.

    What time is check-in at HOTEL QALASAYA?

    Check-in start time: 1:00 PM; Check-in end time: anytime.

    What time is check-out at HOTEL QALASAYA?

    Check-out is at 10 AM.

    Where is HOTEL QALASAYA located?

    Located in the heart of Puno, this hotel is steps from Casa del Corregidor, Puno Plaza de Armas, and Puno Cathedral. Puno Central Market and Enrique Torres Belon Stadium are also within 15 minutes. Puno Station is 8 minutes by foot.

    Can I cancel my reservation for free and receive a full refund?

    Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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    Reviews

    HOTEL QALASAYA Reviews

    8.0

    Very Good

    8.4

    Cleanliness

    9.2

    Location

    8.6

    Staff & service

    7.8

    Property conditions & facilities
    Rating 10 - Excellent. 36 out of 85 reviews
    Rating 8 - Good. 25 out of 85 reviews
    Rating 6 - Okay. 14 out of 85 reviews
    Rating 4 - Poor. 7 out of 85 reviews
    Rating 2 - Terrible. 3 out of 85 reviews

    Reviews

    Verified review

    10/10 Excellent

    mark

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Very central hotel (just minutes from the main square). Very close to restaurants and bars. It’s also accessible to the port to visit the Lake. Very nice people. The bar and restaurant are on the 10th floor which has a great view.
    Stayed 2 nights in Jul 2026
    Verified review

    8/10 Good

    Karen

    Liked: Staff & service, property conditions & facilities
    Disliked: Amenities
    The staff were very friendly. The hotel is quite nice and the rooms are very spacious. The hotel is quite cold. We had a space heater in our room and an extra blanket on the bed. The breakfast is okay. The coffee wasn’t very hot. The area around the hotel has lots of restaurants and bars which is lovely.
    Stayed 2 nights in Mar 2026
    Verified review

    10/10 Excellent

    Jose

    Liked: Amenities
    Staff at the front desk were super! great!!
    Stayed 1 night in May 2025
    Verified review

    8/10 Good

    WILLY

    Liked: Amenities
    Breakfast was great
    Stayed 3 nights in Mar 2025
    Verified review

    10/10 Excellent

    Stefan

    Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Nice hotel with clean rooms, excellent location and good service. Also a perfect breakfast.
    Stayed 1 night in May 2024
    Verified review

    10/10 Excellent

    Roger

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    All the staff were great, especially Stephanie. The rooms were super nice and spacious. Yummy breakfast and close to the main square. Will definitely be back.
    Stayed 2 nights in Jun 2024
    Verified review

    10/10 Excellent

    Kevin

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The Hotel Qalasaya is a unique modern hotel tower in the heart of bustling Puno, just off the main pedestrian boulevard. The room was clean and modern, with an excellent shower.
    Stayed 2 nights in Aug 2024
    Verified review

    10/10 Excellent

    ALOK

    Liked: Cleanliness, staff & service, property conditions & facilities
    This hotel is located near the main plaza, yet in a quiet area. Everything was good, but the highlight of our stay was Gabriela at the front desk—she was truly the heart of this hotel. Kind, attentive, and always eager to help, she assisted us with everything we needed. The only downside was the breakfast buffet. Plates and food items were often in short supply—for example, there were cornflakes available, but no bowls or cold milk. Still, overall, we were satisfied with our stay. Gabriela’s kindness and exceptional service more than made up for these shortcomings.
    Stayed 1 night in Aug 2025
    Verified review

    6/10 Okay

    Paul Eric

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Hotel is right in the middle of downtown. Close to restaurants and shopping everything's accessible qithinna block or two. The staff are fantastic and accommodating. The description of the hotel says the room has a balcony but it did not. It did have an outdoor area approximately 3x6 feet roughtly the size of a standio shower. The city is very noisy and a good night sleep is impossible. Revelers start around 2am, pre-recorded messages playing on loud speaker's on repeat every 15 seconds taxis or honking horns all night long. All of this goes on until 630am. The elevator wasnt working so qe had to clim stairs whichbis difficult at this altitude.
    Stayed 3 nights in May 2025
    Verified review

    2/10 Terrible

    Nichole

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    Don't stay here if you want to sleep. There are parties every night near the hotel. You hear everything. Tuesday the party started at 10 pm and lasted until 3am. Wednesday it went from 8pm-5am. The front desk speaks no English. The hotel overall has a moldy smell and the breakfast was not much to talk about. It is in a great location but I would not recommend staying here if you plan on sleeping.
    Stayed 2 nights in Apr 2026
    Verified review

    6/10 Okay

    Maurice

    Liked: Cleanliness, amenities
    Good location, a bit too pricey for what it is
    Verified review

    10/10 Excellent

    Julie

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    The staff at the front desk were wonderful, friendly and helpful. The beds were comfortable, the rooms warm and the water hot. The location can not be better, walking distance to Plaza de Armas. The view from the restaurant looks over the Lake and the city. Terrific buffet breakfast. Highly recommended!
    Stayed 2 nights in Nov 2022
    Verified review

    10/10 Excellent

    Tomy

    Liked: Cleanliness, staff & service, amenities, property conditions & facilities
    Excellent
    Stayed 1 night in Aug 2023
    Verified review

    8/10 Good

    Stefan

    Liked: Cleanliness, staff & service
    A bit loud at night
    Stayed 2 nights in May 2024
    Verified review

    8/10 Good

    James

    Liked: Cleanliness, staff & service, amenities
    The staff were extremely helpful and friendly. The only disappointment was that the elevator stopped working the evening we checked in. And being on the ninth floor, it made it tough to come and go freely for our stay.
    Stayed 2 nights in Jun 2022
    Verified review

    6/10 Okay

    Barbara

    Disliked: Amenities, property conditions & facilities
    Front desk attendant (Hyvere???) was amazing. Room was not too clean and very old. The elevator was out of service for 2 full days which was very difficult. Breakfast was cold and not many options.
    Stayed 3 nights in May 2025
    Verified review

    6/10 Okay

    Sylvain

    Liked: Cleanliness, staff & service, amenities
    The breakfast had moldy bread and not many options. Which make you think that you should not eat there. Our kids refused to go a second time for breakfast there.
    Stayed 3 nights in Jan 2025
    Verified review

    8/10 Good

    GLORIA

    Liked: Amenities, property conditions & facilities
    To take shower there was not enough hot water
    Stayed 1 night in Jul 2025
    Verified review

    2/10 Terrible

    Jerome

    Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
    We had to beg to have the room cleaned daily and to have towels and toilet paper. They looked offended we asked. They came once to clean the room and we were taking a late afternoon nap. The came in without knocking at the door… Don’t take a bath the water smells like sulfur or rotten eggs. If you take shower, be aware your TP is going to be soaking wet and that the whole floor is going to be wet also. The soap / shampoo distributors are not in the shower, but 5 ft away! We were sold a room with vista and we got no vista, just a tiny balcony with a 6ft wall as a guard rail. The lobby constantly smelled like ammonia. At 5 am they start the preparing the breakfast buffet on the 10th floor. Guess what? We could hear the noise (and the music) from our room which was on the 4th floor! Tables, plates and utensils were dirty every morning. We were supposed to have 2 complimentary water bottles in the room and … well there was none. The receptionist was almost offended we asked for them. This is a 4 star hotel in name only. Only “deserve” 1 star. Stay away from this place.
    Stayed 3 nights in Apr 2026
    Verified review

    4/10 Poor

    Tamara

    No internet in spite of advertisement stayed on floor 9 internet only upgraded up to floor 5 …staff knew this but omitted to advise when checking in. No reception, manager not available …leaving staff that don’t speak any English to deal with problems. Had I known about tgeur internet issues …I would never have chosen this hotel . For me it was a big ISSUE. For 3 days.
    Stayed 3 nights in Oct 2025
    Verified review

    10/10 Excellent

    Judith

    Liked: Staff & service, property conditions & facilities, room comfort

    One day in Puno.

    Got to the hotel at 6 am and the attendant was not in the lobby. I had to ring the bell several times. He finally showed up 15 minutes later. I had just arrived from an over night bus ride where my husband and i had gotten no sleep so we were a little cranky. Receptionist allowed us to check in early at a cost of 24 dollars extra. Nice hot tea in lobby was appreciated. Beautiful breakfast on the 10th floor with breathtaking views of the city
    Stayed 1 night in Sep 2022
    Verified review

    8/10 Good

    Kristian

    Liked: Cleanliness, staff & service
    Meget god service. Yderst venligt og hjælpsomt personale. Rigtig god seng og dejlig morgenmad. Eneste minus var at der ikke var varmt vand til at bade i, og derfor kunne vi ikke benytte vores boblebad. Som vi havde set meget frem til.
    Stayed 1 night in May 2026
    Verified review

    8/10 Good

    Andre

    Liked: Cleanliness, staff & service, property conditions & facilities
    Quarto limpo, bem localizado
    Stayed 1 night in May 2026
    Verified review

    4/10 Poor

    jessie

    Liked: Cleanliness, staff & service, property conditions & facilities
    Déçue de l’hotel, l’ascenseur ne fonctionnait pas et notre chambre etait au 8e etage. Nous n’avons pas eu d’eau chaude pour la douche . Nous n’avions pas de papier de toilette mais lorsqu’ils l’ont su ils sont venus nous en porter rapidement. La nuit c’etait froid dans le lit. Située dans un bel endroit proche de boutiques et de restaurants. Le buffet dejeuner etait tres bien
    Stayed 2 nights in Oct 2025
    Verified review

    6/10 Okay

    Richard

    Disliked: Property conditions & facilities
    No dejan agua ya que el agua del grifo no se puede beber
    Stayed 5 nights in Sep 2025