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Hotel Saranac Curio Collection By Hilton

4.0 star property
Luxury hotel with a full-service spa connected to a shopping center in Saranac Lake

Choose dates to view prices

Photo gallery for Hotel Saranac Curio Collection By Hilton

View from room
Lobby
Exterior
Egyptian cotton sheets, premium bedding, Tempur-Pedic beds
Egyptian cotton sheets, premium bedding, Tempur-Pedic beds
Hotel Saranac Curio Collection By Hilton, in downtown, blends luxury with relaxation. Enjoy the on-site golf course, spa treatments like hot stone massages and aromatherapy. Shop on-site and dine at Campfire Grill + Bar, serving meals from breakfast to dinner.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Spa
  • Air conditioning
  • 24/7 front desk

Room options

Available filters for rooms
Showing 17 of 17 rooms

View all photos for Room, 1 Queen Bed, Non Smoking

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
Shower/tub combination
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Room, 2 Queen Beds, Non Smoking

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Room, 1 King Bed, Non Smoking

9.4 out of 10
Exceptional
(25 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
Shower/tub combination
  • 16 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Deluxe Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 21 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

Studio Suite, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Studio Suite, 2 Queen Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 38 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Suite, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 45 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Suite, 1 King Bed, Non Smoking

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 38 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 2 Queen Beds, Non Smoking

Deluxe Suite, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Deluxe Suite, 2 Queen Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 59 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Deluxe Suite, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
Tempur-Pedic bed
Premium bedding
  • 48 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 2 Queen Beds, Non Smoking

Superior Suite, 2 Queen Beds, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Superior Suite, 2 Queen Beds, Non Smoking

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 6
  • 2 Queen Beds

View all photos for Superior Suite, 1 King Bed, Non Smoking

Superior Suite, 1 King Bed, Non Smoking | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Superior Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Separate sitting area
Fireplace
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Separate bedroom
  • 63 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower) | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Deluxe Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
  • 59 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Room, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Suite, 1 King Bed, Accessible, Non Smoking (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed

Studio, 1 King Bed | Egyptian cotton sheets, premium bedding, Tempur-Pedic beds

Studio, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Sofa bed
Tempur-Pedic bed
Egyptian cotton linens
Premium bedding
  • City view
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Map
100 Main St, Saranac Lake, NY, 12983

What's nearby

  • The Waterhole - 3 min walk - 0.2 miles
  • Adirondack Carousel - 5 min walk - 0.3 miles
  • Saranac Lake Adirondack Scenic Railroad Station - 6 min walk - 0.4 miles
  • Bartok Cabin - 15 min walk - 0.8 miles
  • Lake Flower - 1 min drive - 0.9 miles

Getting around

  • Saranac Lake, NY (SLK-Adirondack Regional) - 12 min drive

Restaurants

  • ‪Stewart's Shops - ‬6 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Nori's, Good Food Naturally - ‬3 min walk
  • ‪Bitters & Bones - ‬4 min walk
  • ‪Fusion Market - ‬7 min walk

About this property

Hotel Saranac Curio Collection By Hilton

Luxury upscale hotel connected to a shopping center
At Hotel Saranac Curio Collection By Hilton, you can look forward to golfing on site, a grocery/convenience store, and a terrace. Treat yourself to a hot stone massage, a manicure/pedicure, or aromatherapy at the onsite spa. The on-site American cuisine restaurant, Campfire Grill + Bar, offers breakfast, brunch, lunch, dinner, and kids' meals. Free in-room WiFi is available to all guests, along with shopping on site and a hair salon.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • An electric car charging station, express check-out, and express check-in
  • A porter/bellhop, 4 meeting rooms, and massage treatment rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 82 rooms have comforts such as premium bedding and air conditioning, as well as perks like free WiFi and bathrobes.
More amenities include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and Tempur-Pedic beds
  • Bathrooms with shower/tub combinations and free toiletries
  • 55-inch flat-screen TVs with cable channels
  • Heating, housekeeping, and phones

Awards and affiliations

The property is a member of Historic Hotels of America.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free offsite parking
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Campfire Grill + Bar
  • Great Hall Bar

Things to do

  • Arcade/game room
  • Full-service spa
  • Golf
  • Gym
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 2,300 square feet of conference space
  • 4 meeting rooms
  • Business center

Outdoors

  • In a state park
  • In the mountains
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (32 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 6 floors
  • Ballroom
  • Banquet hall
  • Built in 1927
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with digital channels

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Saranac Curio Collection Hilton
Saranac Curio Collection Hilton
Saranac Curio Collection Hilton
Hotel Hotel Saranac Curio Collection By Hilton Saranac Lake
Saranac Lake Hotel Saranac Curio Collection By Hilton Hotel
Hotel Saranac Curio Collection By Hilton Saranac Lake
Hotel Saranac Curio Collection Hilton
Hotel Hotel Saranac Curio Collection By Hilton
Hotel Curio Collection Hilton
Curio Collection Hilton
Hotel Saranac Curio Collection By Hilton Hotel
Hotel Saranac Curio Collection By Hilton Saranac Lake
Hotel Saranac Curio Collection By Hilton Hotel Saranac Lake

Frequently asked questions

Is Hotel Saranac Curio Collection By Hilton pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 75 lbs per pet. There's a fee of USD 75 per pet, per stay. Service animals are exempt from fees.

How much is parking at Hotel Saranac Curio Collection By Hilton?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Saranac Curio Collection By Hilton?

Check-in start time: 4 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Saranac Curio Collection By Hilton?

Check-out is at 11 AM.

Where is Hotel Saranac Curio Collection By Hilton located?

Located in the heart of Saranac Lake, this luxury hotel is steps from Saranac Laboratory Museum, Adirondack Artists Guild, and The Waterhole. Adirondack Carousel and Saranac Lake Adirondack Scenic Railroad Station are also within 10 minutes.

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Reviews

Hotel Saranac Curio Collection By Hilton Reviews

9.0

Wonderful

9.6

Cleanliness

9.2

Location

9.2

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 407 out of 640 reviews
Rating 8 - Good. 158 out of 640 reviews
Rating 6 - Okay. 41 out of 640 reviews
Rating 4 - Poor. 26 out of 640 reviews
Rating 2 - Terrible. 8 out of 640 reviews

Reviews

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff, easy parking, comfortable room except for tiny bathroom, nice lounge selections
Stayed 2 nights in Oct 2025

10/10 Excellent

Kathleen

Liked: Amenities
It was great
Stayed 2 nights in Jun 2025

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very enjoyable stay!
Stayed 2 nights in Sep 2024

10/10 Excellent

Erin C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay !

Nice stay in a tiny town! The locals were friendly.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Liked: Staff & service, amenities, property conditions & facilities
Really nice hotel centrally located. Will stay again
Stayed 1 night in Sep 2024

8/10 Good

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suits were nice and roomy
Stayed 1 night in Feb 2025

10/10 Excellent

Caleab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Saranac Review

What an experience to stay in Hotel Saranac, I recommend to everybody. The convenience of having two bars, a restaurant, gift shop, spa, salon, barbershop, and all other amenities right in one building. It is a must go stay Hotel experience.
Stayed 1 night in Dec 2024

10/10 Excellent

christopher

Liked: Staff & service, amenities, property conditions & facilities
Great hotel. Everything is within walking distance.
Stayed 3 nights in Aug 2024

10/10 Excellent

SHAREE L

Liked: Amenities
Beautiful accommodations, easily walkable to many restaurants and shops. Nice restaurant within hotel. Very clean, excellent service.
Stayed 3 nights in Jun 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful suites! Great food and great property
Stayed 2 nights in Feb 2024

4/10 Poor

Eric

Liked: Staff & service
Disliked: Amenities
We didn’t like the fact that the suite section was not even in the same building. If you’re paying for a suite at $400+ there should be some convenience attached to it. We have stayed at Hilton hotels across the country and know that there is always shampoo and conditioner in the shower, well here they were all empty. Then went to use the keurig and there was a used pod in it still, but wasted my time even getting more coffee for it as it didn’t even work. And then to top it all off, when booking I paid for a buffet breakfast, that don’t even exist, but was offered an extremely expensive breakfast in which at that point they felt bad for us and just gave us the breakfast, which should have been free anyway due to awful taste of it. Needless to say we won’t be staying here again!!
Stayed 1 night in Sep 2025

8/10 Good

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the charm and beauty of Saranac Lake.
Stayed 1 night in Feb 2023

6/10 Okay

Tina

Reception staff upon arrival was disappointing, we were not able to dine at the hotel or use Great Hall for a beverage. Concierge staff, Jan and Helene were lovely and knowledgeable. They made our stay memorable. Gift shop staff were also excellent.
Stayed 1 night in Dec 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service
Evererything clean,nice staff,good food in reastoran,free parking
Stayed 1 night in Jan 2023

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Common area/ bar great for getting together
Stayed 2 nights in Feb 2024

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Beautifully restored building
Stayed 2 nights in Jul 2022

10/10 Excellent

Ruoyi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel in a way that it is a historical landmark but super clean and new inside. Will come back!
Stayed 2 nights in Dec 2023

10/10 Excellent

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful accommodations. Staff were so friendly. The food at Camp Fire was amazing. Special shout out to Tyler and Alejandra - for outstanding service!
Stayed 1 night in Jan 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable beds, friendly staff, very clean. A couple of minutes walk from everything in town. We will return.
Stayed 2 nights in Mar 2024

8/10 Good

CRISTINA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely and charming. I wish it gad a coffee maker, microwave.
Stayed 7 nights in Sep 2024

10/10 Excellent

John A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I was in, while small, was very carefully arranged to be comfortable and convenient. The staff was cheerful, knowledgeable and helpful. Overall, it was a very pleasant visit.
Stayed 4 nights in Jun 2024

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying at this lovely old hotel is like a step back in time but with all wonderful modern amenities. Rooms are comfy and handsome and interesting. So much fun to stay here! Staff is the best!
Stayed 2 nights in Dec 2023

8/10 Good

Janette

The first room we were put in had no heat they were able to quickly move us to a warm room
Stayed 1 night in Feb 2025

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Spa hours should be open on Sunday and some slots reserved for overnight guests
Stayed 1 night in Oct 2023

8/10 Good

Ayelet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great accommodation but bad restaurant service

We were checked away from the main building , in the old interns dorms. Which turned out to be wonderful: very spacious and updated. The main building doesn’t have a lobby as far as I could tell, anyway. Bed was very comfortable. Breakfast was supposed to be served in a restaurant in the main building. The waiters said there is just one cook at the kitchen and asked us to return in an out. This is unacceptable- you are not supposed to start your day one hour later because of a bad staffed restaurant. The waiters seemed to be UN knowledgeable about how billed is paid: claiming they will claim it from the hotel, and the hotel will buy it on your bill. And they did not know what should be covered by the hotel and what’s not. Which was disturbing. Eventually, everything was covered by the hotel, but the waiter tried to give us as little as possible “are u OK with just water?” And avoiding coming to our table and offer anything like orange juice or coffee. One of the worst experiences for breakfast at a hotel.
Stayed 1 night in Jul 2025

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