Ratings based on 985 Verified Reviews
3.2 Room cleanliness
3.8 Service & staff
3.3 Room comfort
2.9 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Apr 16, 2024 on Expedia
nice liked all the apliances
Comment from Hotel Management
Apr 16, 2024 by Mel, Asst. GM, Hotel Management
John thank you for your feedback! I am so pleased to see you had a great stay with us- we look forward to seeing you next time!
by A verified traveler
Posted Apr 14, 2024 on Expedia
Comment from Hotel Management
Apr 16, 2024 by Mel, Asst. GM, Hotel Management
Andre, thank you for your feedback on your visit! We are pleased to see that you had a great stay with us and hop to see you soon!
by A verified traveler
Posted Apr 12, 2024 on Expedia
Seemed like room was dark even with all lights on.
Kitchen area had no overhead light. Also, kitchen was lacking even the simplest utensils like forks, knives spoons paper towels; not to mention even a saucepan or frying pan.
Ice machine was broken, though they did have bagged ice in the lobby and a refrigerator in the room.
Layout of room seemed a bit odd. Only one chair. One would assume with a king bed there might be two people.
Comment from Hotel Management
Apr 16, 2024 by Mel, Asst. GM, Hotel Management
Thomas, thank you for your time and feedback on your stay with us. I am sorry to hear that there were some issues with your stay. We do not keep utensils or any cooking supplies in the rooms; we have them all available at the front desk. Were you able to ask the front desk for any items? I take great passion in giving our guests a GOOD experience and improving however we can, every day. We hope to see you next time.
by A verified traveler from Las Vegas
Posted Apr 10, 2024 on Expedia
They tried to charge me for early checking and it was 1145 am i’m always check out before 11 AM and then never give me incentive for checking out early if you get my point
Comment from Hotel Management
Apr 18, 2024 by Brand Experience Team, Hotel Management
Hi David,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted Apr 3, 2024 on Expedia
Close to the parks and the shopping area.
Comment from Hotel Management
Apr 4, 2024 by Mel, Asst. GM, Hotel Management
Lily, I am so pleased to see you had a great stay with us! We work hard daily to improve and provide our guests the best stay we can give them! I truly appreciate your time and feedback and we look forward to seeing you next time!
by A verified traveler
Posted Apr 3, 2024 on Expedia
Amazing!
Comment from Hotel Management
Apr 3, 2024 by Mel, Asst. GM, Hotel Management
Alejandra-Thankyou for your feedback! We are so pleased to see you had a great stay with us! We genuinely work hard everyday to give our guests the best experience we can and I appreciate your business! Hope to see you next time!
by A verified traveler
Posted Apr 1, 2024 on Expedia
the room was ok however it was so hot the AC unit barely blew air we had to keep the window open the entire stay, there were so many bugs it was really gross! there is no phone in the rooms but it did have a fridge, dishwasher, and sink that was nice, the bathroom was ridiculously small! Front desk ladies were so so sweet! that’s a plus! i give this place a 4/10.
Comment from Hotel Management
Apr 1, 2024 by Mel, Asst. GM, Hotel Management
Savannah, thank you for your feedback on your stay. I am sorry to see that it wasn't up to standard for you. Did you let our front desk team know there was an issue with your AC? No phone?We always try to remedy these issues when brought to us! We work hard daily to improve anyway we can, and it is a huge passion point of mine to give our guests the best stay they can have. Unfortunately being in the desert on the island makes us susceptible to bugs when windows and doors are open- so I am truly sorry about that! We hope to see you again!
by A verified traveler
Posted Mar 29, 2024 on Expedia
Loved the place ,would definitely stay there again.
Only isue was some mold on bathroom shower ( looked like a previous leak, not fixed properly),the tv was stuck on one chanel.
But staff was very nice ,place was peaceful, room had balcony and beautiful view,location was perfect!
Comment from Hotel Management
Mar 30, 2024 by Mel, Asst. GM, Hotel Management
Thank you for your time and feedback on your stay with us! I am sorry to see you had a few issues- did you let our front desk team know about these while you were here? We would have absolutely fixed these issues! It is my personal mission to give every guest a GOOD expeience with us and get better each day! We hope to see you soon!
by A verified traveler
Posted Mar 19, 2024 on Expedia
When I got to my room it was not the room I had reserved. I went back to the desk to get a room like I reserved. They did not have any rooms with a king available. They said they were very busy that weekend. I stated that is why I made reservations a month in advance for a king bed room. I ask what happened to my reserved room and was told "I don't know". After further looking and a lot of conversation they finally gave me a king room on a different floor that had not been remodeled yet. The fridge in the room was so noisy we had to unplug it so we could sleep. There was NO hot water to take a shower. The TV in our room did not work. This was a bad experience, and I would not recommend staying here.
Comment from Hotel Management
Mar 19, 2024 by Mel, Asst. GM, Hotel Management
Cathy,First of all, thank you for your time and feedback on your stay. I am sorry to see that things didn't go as planned and I genuinely will work to get these things corrected. Unfortunately, sometimes on busier weekends we have some hiccups in the system and we do work to try navigate the problems. Did you let us know at the front desk all the issues in your room? We hope to be able to give you the opportunity to try us again!
by A verified traveler
Posted Mar 15, 2024 on Expedia
Comment from Hotel Management
Apr 8, 2024 by Mel, Asst. GM, Hotel Management
Cory, I am sorry to see that you had a poor stay with us. I always appreciate feedback, good or bad, so that we can continue to work on improving our overall operation. Did you make any of our front desk team know of any issues you had?I thank you for your time, and appreciate your business.