Ratings based on 1,000 Verified Reviews
3.6 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.2 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Aug 9, 2023 on Expedia
Comment from Hotel Management
Aug 11, 2023 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Levi! We hope to see you again soon at Kaanapali Ocean Inn so we can share yet another amazing experience!
by A verified traveler
Posted Aug 7, 2023 on Expedia
It was a short distance to Black rock, where we wanted to go, snorkeling, and it was for one night only.
Comment from Hotel Management
Aug 8, 2023 by Customer Service, Hotel Management
Hello Minerva,Thank you for taking the time to share your experience with us. We're glad you were able to appreciate our location's close proximity to Black Rock, making it convenient for your snorkeling plans. We hope that next time you'll be able to enjoy a longer stay with us at Kaanapali Ocean Inn.
by A verified traveler from Davie
Posted Aug 4, 2023 on Expedia
I did not stay on property after seeing the rooms. It had an awful smell and looked very dirty. This place should not be listed for booking.
Comment from Hotel Management
Aug 5, 2023 by Customer Service, Hotel Management
Fazeela, it is regrettable to hear your initial impression was not in line with the typical guest experience. We sincerely apologize for any unpleasant scent you may have encountered and the room not meeting your cleanliness expectations. We strive to offer a comfortable and welcoming environment for our guests, and appreciate your feedback as it helps us focus on areas for improvement. Rest assured, we will address this promptly.
by A verified traveler from Point Piper
Posted Jul 27, 2023 on Expedia
Comment from Hotel Management
Aug 17, 2023 by Customer Service, Hotel Management
We appreciate the feedback, Nicole.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.
by A verified traveler
Posted Jul 25, 2023 on Expedia
Comment from Hotel Management
Jul 26, 2023 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Juliet!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Kaanapali Ocean Inn. Thank you and have a wonderful day!
by A verified traveler
Posted Jul 25, 2023 on Expedia
Shower wasn’t too clean other than that, everything was perfect!
Comment from Hotel Management
Jul 25, 2023 by Customer Service, Hotel Management
Thanks for the review, Christine!We are glad you had a great experience with us! We are disappointed to see some of your concerns, and we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you again for an even better experience.
by A verified traveler
Posted Jul 24, 2023 on Expedia
Comment from Hotel Management
Jul 26, 2023 by Customer Service, Hotel Management
Thank you for this excellent rating, Janet!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Kaanapali Ocean Inn! We'd love to host you again someday for yet another unforgettable visit.
by A verified traveler
Posted Jul 24, 2023 on Expedia
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Comment from Hotel Management
Jul 24, 2023 by Customer Service, Hotel Management
Thank you for taking the time to leave us a 4/5 rating, Norma!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Kaanapali Ocean Inn.
by A verified traveler from San tan valley
Posted Jul 22, 2023 on Orbitz
They did not honor my reservation for one room and sold out so when I got there they made me pay double for what room they had left
Comment from Hotel Management
Jul 22, 2023 by Customer Service, Hotel Management
We appreciate you taking the time to share your feedback, Tyler.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.
by A verified traveler
Posted Jul 22, 2023 on Expedia
Comment from Hotel Management
Jul 23, 2023 by Customer Service, Hotel Management
Thanks, Gregory! It's outstanding your time at Kaanapali Ocean Inn was fantastic. We can't wait until your next visit!