Ratings based on 2,918 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
AARP Travel Center Verified Reviews
by A verified traveler
Posted Mar 28, 2024 on Expedia
Surprised we had a kitchen! Everything accessible and excellent customer service. Mahalo!
by A verified traveler
Posted Mar 27, 2024 on Expedia
Because of this trip for a relief for my family, my wife was stung by something in the bed and it's been two days since they gave me infusions and I want to see what they can do for my wife since it was a terrible experience and I don't want to go back to this never
Comment from Hotel Management
Mar 28, 2024 by AKS_RDM, Hotel Management
Aloha Oscar, We appreciate you offering this feedback from your recent stay. It’s unfortunate your escape to paradise fell short of your expectations. It has always been our goal for all guests to experience superb hospitality and tranquil stays. We’re disappointed to know this was not the case for you. Please know that all of our mattresses and bedroom furniture were recently installed just over a month ago and are still in brand new condition. You're welcome to call our resort directly to share any additional details from your stay as we were not made aware of any concerns while you were in-house with us. We do hope both you and your wife are feeling better. Mahalo and warmest aloha.
by A verified traveler
Posted Mar 23, 2024 on Expedia
Full kitchen, in unit laundry were very useful. The ocean is awesome, you can even see whales far away. The only problem is roaches.
Comment from Hotel Management
Mar 24, 2024 by AKS_RDM, Hotel Management
Aloha Oleksandr and thank you for sharing your review. We're pleased to hear you were well taken care of by our friendly staff. We are very sorry to hear about the other aspects of your stay that were was less than satisfactory. Pest control is a top priority, and we are extremely disappointed and embarrassed to hear that this was not your experience. Feedback from our guests is taken very seriously, and your review will be shared with our leadership team for future improvement. We hope to have another opportunity to better serve you in the future. Mahalo.
by A verified traveler
Posted Mar 22, 2024 on Expedia
We had a fabulous stay. The pool was very relaxing in the morning to mid afternoon. Having our own kitchen and Lanai. Also the wonderful lady at the activity desk set me up with a great trip out whale watching. She was so knowledgeable about all activities.
Comment from Hotel Management
Mar 24, 2024 by AKS_RDM, Hotel Management
Aloha Sally, thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
by A verified traveler
Posted Mar 21, 2024 on Expedia
Cute. Not the best beach or food. Great pools and staff. I would stay here again
Comment from Hotel Management
Mar 22, 2024 by AKS_RDM, Hotel Management
Aloha Cody, thank you for sharing your review. We are pleased to hear that you enjoyed your overall stay with us. Please know that beach conditions are always subject to change based on the season. We hope to have another opportunity to welcome you back soon. Mahalo
by A verified traveler
Posted Mar 18, 2024 on Expedia
This is the fourth time we’ve stayed at Kaanapali Shores. There’s everything we need here or a short walk away. We like to play tennis and use the courts daily.
Comment from Hotel Management
Mar 19, 2024 by AKS_RDM, Hotel Management
Aloha Barbara, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
by A verified traveler
Posted Mar 17, 2024 on Expedia
Just ok
Comment from Hotel Management
Mar 20, 2024 by AKS_RDM, Hotel Management
Aloha Miriam, thank you for taking the time to bring your experience to our attention. We hope that you will accept our sincere apology for failing to meet your expectations. Our goal is to create a memorable experience for our guests, and it appears that we clearly missed the mark in this instance. We truly value your business and appreciate your honest feedback. Should future travel bring you back to Hawaii, we hope that you will give us another chance and allow us the opportunity to create a memorable experience. Mahalo.
by A verified traveler
Posted Mar 14, 2024 on Expedia
Great place to stay. Very helpful staff.
Comment from Hotel Management
Mar 15, 2024 by AKS_RDM, Hotel Management
Aloha Ernest, we are so glad to learn you enjoyed your recent vacation with us and that our associates were very helpful during your visit. We hope to have another opportunity to welcome you back with us again soon. Mahalo
by A verified traveler
Posted Mar 11, 2024 on Expedia
Great place to vacationing.
Comment from Hotel Management
Mar 12, 2024 by AKS_RDM, Hotel Management
Aloha Rajaram, Thank you for your review. We are delighted to learn that you enjoyed our corner of paradise, and that your accommodations, view, and location all enhanced the quality of your vacation. We hope to welcome you again in the future! Mahalo.
by A verified traveler
Posted Mar 10, 2024 on Expedia
Everything was great , super friendly staff
Comment from Hotel Management
Mar 11, 2024 by AKS_RDM, Hotel Management
Aloha Scott, Thank you for your wonderful review. We are so pleased to learn that your stay was a memorable experience, and that you enjoyed our incredible views, friendly staff, and ideal location. We look forward to welcoming you back with us again soon. Mahalo