Vacations Close To Laguna de los Tres

There was a lot of very early morning noise in the halls, but other than that, there was very little to complain about! We plan to stay here again if we come back in the future!

Beach and pool are beautiful. If the weather is good you’ll have a good time. If it rains, there is not much to do for kids, only downfall

Clearly in booking this hotel I was not expecting perfection but more a funky older art deco vibe. The room looked MUCH better in photos vs. real life, Yes, it's updated, but the work is of poor quality and not well maintained. For example layers of caulk poorly applied and piled up on the sink area, floor tile work in the bathroom that looked DIY vs. professional, constant water dripping from the AC vent creating a constant puddle on the floor. The musty humidity in the hallway left a constant mildew smell in the air and the mattress seemed like a $99 thrift store buy. Most upsetting was the non-caring staff. I am constantly surprised at the number of people who work in hospitality that are not hospitable. They all work here. I originally arrived before check in time and was told to come back at 4. I am fine with that. When I did return at 4pm, I was told my room was not ready and to come back. I was hot, sweaty, over dressed for Miami and had already walked around 2 hours to burn time so I opted to wait in the lobby while they made the room ready. They offered no apology, no accomodation, no water, cocktail, etc while I waited the additional hour and a half 14 feet from them in their line of sight. Things happen, but how you address them make all the difference when in hospitality, It was a bad start and set the tone for the stay. Location was great, Service non existent, I wouldn't go back.

Everything was awesome

The room is spacious, clean, and well equipped. We loved the kitchen, balcony, and the bed- it was firm and comfortable. The easy walk out the beach and beautiful rooftop pool make it worth every penny!