Vacations Close To La Rosière – Espace San Bernardo Ski Resort

The entire stay was phenomenal. The room was pristine. The staff was very accommodating. The amenities were top-notch. A great overall experience.

Beautiful views, very friendly and helpful staff, and delicious food. Overall, we had a nice stay and enjoyed the resort. There were a few things worth noting, though. The food and drinks were a little on the expensive side, and there is a hospitality fee added to every purchase at the resort, which can really add up. Parking is also $62 per night, which felt quite expensive. Our room was nice overall, but the couch was noticeably dirty and stained, which was disappointing. The TV also kept disconnecting on its own. Additionally, our room keys were randomly deactivated during our stay, leaving us unable to get into our room until the issue was resolved. Overall, it’s a beautiful property with great views and genuinely friendly staff. We enjoyed our stay, but there were several extra costs and a few room/maintenance issues that took away from the experience.

This is a truly exceptional property. Best bang for your buck in Fort Lauderdale.

Extremely Disappointing Experience at Rio Hotel This was by far one of the worst hotel experiences I’ve had. Prior to being assigned the first room, I specifically requested an upgrade. Unfortunately, the room we were given had bed bugs, which was completely unacceptable and extremely concerning. Because of the bed-bug issue, we had to be moved to another room. The room we were moved to was the room that had been requested as an upgrade, but it was actually smaller than the original room and did not feel like an upgrade at all. I want to be clear that my upgrade request was made before we discovered the bed bugs and was not something the hotel provided as compensation for the situation. The second room also had a non-functioning mini fridge, adding another inconvenience to an already unacceptable situation. We were also charged incorrectly for our stay, which needs to be reviewed and corrected immediately. The pool experience was equally disappointing. A poolside food menu was prominently displayed, but when we attempted to order from it, we were told that the advertised food options were not actually available. This was extremely misleading and left us having to leave the pool area and go indoors to find food. Requested Resolution Given the circumstances, I am requesting a substantial adjustment to my bill, specifically: * A full refund for the night affected by the bed-bug incident * A full refund/reversal of any incorrect charges * An additional $300 hotel credit