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Hotel Los Lagos Spa & Resort

Property class: 3.5

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Photo gallery for Hotel Los Lagos Spa & Resort

A lush, tropical garden with a hot spring area, stone seating, and a variety of plants. - Hotel Los Lagos Spa & Resort (La Fortuna)
A couple dining at a table in a pool surrounded by tropical plants and rocks. - Hotel Los Lagos Spa & Resort (La Fortuna)
A mountain with a red-roofed building complex at its base, surrounded by lush greenery. - Hotel Los Lagos Spa & Resort (La Fortuna)
A landscaped entrance with a sign for Hotel Los Lagos Spa & Resort, surrounded by tropical vegetation and a mountain in the background. - Hotel Los Lagos Spa & Resort (La Fortuna)
A bar area with a central island, bar stools, hanging lights, and a tropical mural. - Hotel Los Lagos Spa & Resort (La Fortuna)
Near Los Lagos Hot Springs and Baldi Hot Springs, Hotel Los Lagos Spa & Resort provides a free breakfast buffet, a nightclub, and a poolside bar. Indulge in aromatherapy, a body wrap, and a hot stone massage at the onsite spa. The on-site international cuisine restaurant, Las Palmas, offers breakfast, lunch, and dinner. Enjoy onsite activities like kayaking, hiking/biking, and horseback riding. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a terrace and a garden.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, Mountain View

A room with a wooden cabinet, a painting, and a view of a mountain through a sliding glass door.

Standard Room, Mountain View

9.2 out of 10
Wonderful
(149 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed
  • Free WiFi

View all photos for Superior Room, Mountain View

A room with a wooden cabinet, a painting, and a view of a mountain through a sliding glass door.

Superior Room, Mountain View

9.2 out of 10
Wonderful
(63 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons
  • Free WiFi

About the neighborhood

Located in La Fortuna, Hotel Los Lagos Spa & Resort is in a rural area. Los Lagos Hot Springs and Baldi Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arenal Volcano National Park and Tabacon Hot Springs. Traveling with kids? Consider Kalambu Hot Springs and Natura Eco Park. Visit our La Fortuna travel guide
Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007

What's nearby

  • Los Lagos Hot Springs
    2 min walk - 0.1 miles
  • Paradise Hot Springs
    14 min walk - 0.8 miles
  • Kalambu Hot Springs
    14 min walk - 0.8 miles
  • Termales Los Laureles
    14 min walk - 0.8 miles
  • Baldi Hot Springs
    17 min walk - 0.9 miles

Getting around

  • Juan Santamaria Intl. Airport (SJO)
    164 min drive

Restaurants

  • Coffee Time
    3 min drive
  • Baldi Premium Bar
    18 min walk
  • Soda La Palma
    5 min drive
  • Lemnos Wetbar
    1 min walk
  • Rain Forest Café
    2 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible shuttle
  • No elevator
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Los Lagos Spa & Resort have a pool?

Yes, this property has an indoor pool, 11 outdoor pools, and a children's pool.

Is Hotel Los Lagos Spa & Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Los Lagos Spa & Resort?

Check-in start time: 3 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Lagos Spa & Resort?

Check-out is at noon.

Does Hotel Los Lagos Spa & Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Los Lagos Spa & Resort located?

This family-friendly La Fortuna hotel is located in a rural location, within a 15-minute walk of Los Lagos Hot Springs and Baldi Hot Springs. Kalambu Hot Springs and Termales Los Laureles are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Lagos Spa & Resort Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1267 out of 1569 reviews
Rating 8 - Good. 210 out of 1569 reviews
Rating 6 - Okay. 51 out of 1569 reviews
Rating 4 - Poor. 26 out of 1569 reviews
Rating 2 - Terrible. 15 out of 1569 reviews

Reviews

Verified review

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back, we loved the property and all the staff were so amazing!!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff. The property is gorgeous
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Mwila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The hot springs onsite was a great way to relax after a day of activities. Highly recommend!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and service were great. Good for Elderly people and kids too.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, so many great hot springs, and even great pools and slides for the kids. A lovely resort with great food, too!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Janelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Los Lagos a few times and it continues to be one of my favorite hotels I’ve ever been to. The people who work here are amazing and make it a great experience each time.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Zhonghui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hot Spring very clean water
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Ashlyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice. So many things to do and felt very safe.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a masterpiece. They have a perfect balance of luxury and an ecologic treasure. I will defeniteley
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view to the volcano, amazing breakfast.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

jaclyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fabuluous resort, even better than expected. The hot springs were clean and accessible. It was breathtakingly beautiful. There were nature walks on site with birds, frogs and turtles. The restaurant was good. The breakfast had alot of variety for all tastes and was plentiful. I highly recceomend this stay!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful wonderfully maintained resort. Breakfast is excellent and the pools very enjoyable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and quiet Alf fairly bug lots of space. The staff was very polite and helpful. Breakfast was good but the omelette chef could have used some help with preparing the ingredients
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Dalton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our favorite stay out of our entire stay. Staff and location were amazing!!
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, friendly staff, beautiful grounds!
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jazel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was excellent. The amenities satisfy both kids and adults alike.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was fantastic with very friendly and helpful staff. The breakfast buffet had a great spread with enough variety to keep the family satisfied. The pool and hot springs were a great treat and the big water slide was great even for adults! A great value for the experience!
Morning view from our front porch
Nice pool day
Great fresh fruit for breakfast
Gallo pinto staple for breakfast
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Los Lagos hotel was clean, comfortable, and had a really great breakfast buffet included in the room fee. We would stay again! The pools were beautiful and clean.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Kyle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could stay here and experience so much the area has to offer! Zip lining is a bit pricey compared to other options in the area, but their breathtaking mountain views and incredible breakfast are worth it. The entire property is immaculately organized and clean, and I would definitely book again. The hot springs were fantastic, but I believe there might be better ones further down the road. Overall, I would give this place a solid 10 out of 10.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Trish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time here loved everything, and the staff was so helpful.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort, lots of hot and cool pools. Helpful staff.
Stayed 1 night in May 2026
Verified review

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a very nice property. The pools were excellent. The location is perfect. The rooms were large and comfortable. The hike to the viewpoint had amazing views.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views and meals.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort with a lot of options and great dining
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an excellent say the staff were polite courteous helpful the amenities are great that all the different pools were fantastic the towel service was fantastic loved it
Stayed 3 nights in May 2026