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Hotel Los Lagos Spa & Resort

Property class: 3.5

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Photo gallery for Hotel Los Lagos Spa & Resort

A lush, tropical garden with a hot spring area, stone seating, and a variety of plants. - Hotel Los Lagos Spa & Resort (La Fortuna)
A landscaped entrance with a sign for Hotel Los Lagos Spa & Resort, surrounded by tropical vegetation and a mountain in the background. - Hotel Los Lagos Spa & Resort (La Fortuna)
A couple dining at a table in a pool surrounded by tropical plants and rocks. - Hotel Los Lagos Spa & Resort (La Fortuna)
A mountain with a red-roofed building complex at its base, surrounded by lush greenery. - Hotel Los Lagos Spa & Resort (La Fortuna)
A bar area with a central island, bar stools, hanging lights, and a tropical mural. - Hotel Los Lagos Spa & Resort (La Fortuna)
Near Los Lagos Hot Springs and Baldi Hot Springs, Hotel Los Lagos Spa & Resort provides a free breakfast buffet, a nightclub, and a poolside bar. Indulge in a body scrub, a body wrap, and a hot stone massage at the onsite spa. The on-site international cuisine restaurant, Las Palmas, offers breakfast, lunch, and dinner. Enjoy onsite activities like horseback riding, ziplining, and kayaking. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as a terrace and a garden.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi

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Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Standard Room, Mountain View

A room with a wooden cabinet, a painting, and a view of a mountain through a sliding glass door.

Standard Room, Mountain View

9.2 out of 10
Wonderful
(153 reviews)
  • Mountain view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 Queen Bed

View all photos for Superior Room, Mountain View

A room with a wooden cabinet, a painting, and a view of a mountain through a sliding glass door.

Superior Room, Mountain View

9.2 out of 10
Wonderful
(66 reviews)
  • Mountain view
  • 60 sq m
  • Sleeps 6
  • 2 Queen Beds OR 2 Queen Beds and 2 Twin Futons

About the neighborhood

Located in La Fortuna, Hotel Los Lagos Spa & Resort is in a rural area. Los Lagos Hot Springs and Baldi Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Arenal Volcano National Park and Tabacon Hot Springs. Traveling with kids? Consider Kalambu Hot Springs and Natura Eco Park. Visit our La Fortuna travel guide
Map
6 km oeste del Parque Central, Área del Volcán Arenal, La Fortuna, 21007

What's nearby

  • Los Lagos Hot Springs
    1 min walk - 0.0 miles
  • Paradise Hot Springs
    14 min walk - 0.8 miles
  • Kalambu Hot Springs
    14 min walk - 0.8 miles
  • Termales Los Laureles
    14 min walk - 0.8 miles
  • Baldi Hot Springs
    17 min walk - 0.9 miles

Getting around

  • Juan Santamaria Intl. Airport (SJO)
    164 min drive

Restaurants

  • Coffee Time
    3 min drive
  • Shangri-La Gardens
    7 min drive
  • Lemnos Wetbar
    1 min walk
  • Baldi Premium Bar
    18 min walk
  • Red Frog Coffee Roaster
    4 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Palmas

Things to do

  • 11 outdoor pools
  • Children's pool
  • Full-service spa
  • Hiking/biking trails
  • Horseback riding/rentals
  • Hot springs
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Waterslide
  • Ziplining

Family friendly

  • 11 outdoor pools
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 5,382 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot springs
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • No elevator
  • Null
  • Pool access ramp on site
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Banquet hall
  • Comprehensive food waste policy
  • Local artist showcase
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bed sheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - 10 PM
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Property payment types

  • American Express
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (December 24) Gala Dinner per adult: CRC 32500
  • Christmas Eve (December 24) Gala Dinner per child: CRC 17500 (from 3 to 11 years old)
  • New Year's Eve (December 31) Gala Dinner per adult: CRC 42500

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Hotel Los Lagos Spa & Resort have a pool?

Yes, this property has an indoor pool, 11 outdoor pools, and a children's pool.

Is Hotel Los Lagos Spa & Resort pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Hotel Los Lagos Spa & Resort?

Check-in start time: 3 PM; Check-in end time: 11 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Los Lagos Spa & Resort?

Check-out is at noon.

Does Hotel Los Lagos Spa & Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Los Lagos Spa & Resort located?

This family-friendly La Fortuna hotel is located in a rural location, within a 15-minute walk of Los Lagos Hot Springs and Baldi Hot Springs. Kalambu Hot Springs and Termales Los Laureles are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Los Lagos Spa & Resort Reviews

9.6

Exceptional

9.8

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 1311 out of 1633 reviews
Rating 8 - Good. 230 out of 1633 reviews
Rating 6 - Okay. 50 out of 1633 reviews
Rating 4 - Poor. 24 out of 1633 reviews
Rating 2 - Terrible. 18 out of 1633 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is very nice hotel and have a very good location.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, nice staff, many pools
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel\Resort is amazing, views the landscaping, the pools, thermal pools and the view to the volcano is incredible
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the ability to relax in the hot springs water, enjoy the very lush grounds and view of Arenal. A bonus was the pizza at the pool restaurant, and the staff service and friendliness there. Excellent place to relax!
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool/hot springs were beautiful and very enjoyable. Our room was very nice and the breakfast buffet was exceptional.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely recommend! Super clean and awesome staff!
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will definitely be back, we loved the property and all the staff were so amazing!!
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly, great Springs for children. Excelent volcano view.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Pools were amazing. Housekeepers were amazing & Arenal Volcano really showed off for us.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although outdated, the room was very clean and spacious. Staff were very attentive. The property is beautiful. Breakfast is delicious. On site thermal pool is unmatched. Would stay again.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very friendly staff. The property is gorgeous
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. The hot springs onsite was a great way to relax after a day of activities. Highly recommend!
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was huge, it was clean, and beds were comfy. The pools were clean and the garden around them were beautiful. The pools were far from our room but the shuttles were very quick.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good overall but it seems like it’s old and didn’t have any renovations or upgrades in a long time. Property has a very nice road you can walk or drive for an incredible view. Lots of pools, slides for kids.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay at this resort. Rooms are big and clean. The grounds are beautiful and we enjoyed all the pools! The only thing I was disappointed in was not having a nice view of the Arenal Volcano from our Room 150. The other rooms we had booked 152 and 154 did have a view.
Stayed 3 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, so many great hot springs, and even great pools and slides for the kids. A lovely resort with great food, too!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place and service were great. Good for Elderly people and kids too.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The breakfast was great . Its worth the price.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ve been to Los Lagos a few times and it continues to be one of my favorite hotels I’ve ever been to. The people who work here are amazing and make it a great experience each time.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hot Spring very clean water
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hot springs. Exceeded my expectations. And that view?? Unforgettable. Breakfast was FABULOUS. The only thing is that I could hear my neighbors pretty clearly and the excursions were pricyy (but I think still worth getting because they were easily accessible and so fun!). Overall, a great stay!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place! I fell in love with the service, the attention to detail, and all the amazing activities. 🇨🇷❤️ For sure, I’ll be back with my family! Costa Rica is truly a blessed country. ✨🌴
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have no words to describe how amazing this hotel is it’s truly paradise! Everything was perfect, from the shuttle service and reception to every little detail throughout the hotel. The staff were incredibly friendly, helpful, and welcoming. The rooms were spacious, clean, and beautifully maintained, and the comfortable bed made our stay even better. The beautiful greenery and peaceful atmosphere made it feel like a dream. I’m truly grateful to every staff member for making our stay so special. If you’re visiting La Fortuna, I highly recommend this hotel. It’s honestly one of the best hotels I’ve ever experienced. I would definitely come back! ❤️
Stayed 2 nights in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so nice. So many things to do and felt very safe.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a masterpiece. They have a perfect balance of luxury and an ecologic treasure. I will defeniteley
Stayed 3 nights in Aug 2026