See all properties

Best Western Plus LaCrescent / LaCrosse

2.5 star property
Travelers warm up by the firepit after exploring the scenic Mississippi River Valley, then choose between indoor swimming or relaxing on outdoor sun loungers.

Choose dates to view prices

Photo gallery for Best Western Plus LaCrescent / LaCrosse

Lobby - Best Western Plus LaCrescent / LaCrosse (La Crescent)
Reception - Best Western Plus LaCrescent / LaCrosse (La Crescent)
Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk - Best Western Plus LaCrescent / LaCrosse (La Crescent)
Free daily continental breakfast - Best Western Plus LaCrescent / LaCrosse (La Crescent)
Exterior - Best Western Plus LaCrescent / LaCrosse (La Crescent)
Best Western Plus LaCrescent/LaCrosse is nestled in the Mississippi River Valley. Guests enjoy a continental breakfast and dining at the Swing Bridge Pub. The property features indoor and outdoor pools, a firepit for evening gatherings, and WiFi throughout.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 30 of 30 rooms

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

7.6 out of 10
Good
(8 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Queen Beds, Accessible, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

9.8 out of 10
Exceptional
(30 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower) | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

10.0 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed) | In-room safe, individually decorated, individually furnished, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower;with Sofabed)

9.2 out of 10
Wonderful
(5 reviews)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | In-room safe, individually decorated, individually furnished, desk

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

9.6 out of 10
Exceptional
(5 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

King Room With Microwave And Refrigerator-Non-Smoking

  • Sleeps 2

1 King Bed, Non-Smoking, Walk in Shower, Microwave and Refrigerator

  • Sleeps 2

2 Queen Beds, Non-Smoking, Microwave and Refrigerator

  • Sleeps 4

2 Queen Beds, Non-Smoking, Walk in Shower, Microwave and Refrigerator

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Walk in Shower, Microwave and Refrigerator, Sofabed

  • Sleeps 4

Accessible-Suite 2 Queen, Mobility Accessible, Bathtub, Sofabed, Microwave and Refrigerator, Non-Smoking

  • Sleeps 6

Suite-2 Queen Beds, Non-Smoking, Communication Assistance, Walk in Shower, Microwave and Refrigerator, Sofabed

  • Sleeps 6

Accessible-1 King, Mobility Accessible, Roll In Shower, Microwave And Refrigerator, Non-Smoking

  • Sleeps 2

2 Queen Beds, Non-Smoking, Communication Assistance, Microwave and Refrigerator

  • Sleeps 4

2 Queen Beds, Non-Smoking, Communication Assistance, Walk in Shower, Microwave and Refrigerator

  • Sleeps 4

1 King Bed, Non-Smoking, Communication Assistance, Walk in Shower, Microwave and Refrigerator

  • Sleeps 2

Suite-1 King Bed, Non-Smoking, Communication Assistance, Walk in Shower, Microwave and Refrigerator, Sofabed

  • Sleeps 4

Accessible-2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave and Refrigerator, Non-Smoking

  • Sleeps 4

Suite-2 Queen Beds, Non-Smoking, Walk in Shower, Microwave and Refrigerator, Sofabed

  • Sleeps 6

Accessible-Suite 1 King Bed, Mobility Accessible, Bathtub, Sofabed, Microwave And Refrigerator, Non-Smoking

  • Sleeps 4

About the neighborhood

La Crescent is home to Best Western Plus LaCrescent / LaCrosse. City Brewery and Children's Museum of La Crosse are worth checking out if an activity is on the agenda, while those looking for area attractions can visit The Pump House Regional Arts Center and Weber Center for the Performing Arts. Looking to enjoy an event or a game while in town? See what's happening at La Crosse Center or La Crosse Fairgrounds Speedway. Spend some time exploring the area's activities, including skiing and snowboarding. Visit our La Crescent travel guide
Map
509 N Chestnut, La Crescent, MN, 55947

What's nearby

  • Riverside Park
    Riverside Park
    6 min drive - 4.9 miles
  • Pettibone Park
    4 min drive - 3.3 miles
  • Shenanigans Entertainment Center & Sports Bar
    5 min drive - 5.8 miles
  • La Crosse Center
    6 min drive - 4.9 miles
  • Viterbo University
    7 min drive - 5.1 miles

Getting around

  • La Crosse Station
    11 min drive
  • La Crosse, WI (LSE-La Crosse Municipal)
    8 min drive

Restaurants

  • Kwik Trip
    8 min drive
  • 608 Brewing Company
    9 min drive
  • Taco John's
    10 min drive
  • Bottoms Up
    10 min drive
  • Radisson Hotel La Crosse
    8 min drive

About this property

Best Western Plus LaCrescent / LaCrosse

Hotel near Mississippi River
Free continental breakfast, a grocery/convenience store, and a firepit are just a few of the amenities provided at Best Western Plus LaCrescent / LaCrosse. The on-site restaurant, Swing Bridge Pub, offers lunch, dinner, and light fare. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An indoor pool along with sun loungers
  • Free self parking
  • An electric car charging station, express check-out, and a 24-hour front desk
  • 2 meeting rooms, coffee/tea in the lobby, and a banquet hall
  • Guest reviews give top marks for the helpful staff
Room features
All 61 individually furnished rooms offer thoughtful touches such as air conditioning, in addition to amenities like free WiFi and desk chairs.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and cribs/infant beds (surcharge)
  • Bathrooms with shower/tub combinations and free toiletries
  • Flat-screen TVs with premium channels
  • Refrigerators, microwaves, and coffee/tea makers

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Similar properties

Lobby
GrandStay Hotel & Suites
Historic Downtown La Crosse
  • Pool
  • Hot tub
  • Breakfast included
  • Pet friendly
9.0 out of 10, Wonderful, 1,056 reviews
GrandStay Hotel & Suites
Compare similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available 6:00 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Swing Bridge Pub

Things to do

  • Gym
  • Indoor pool

Family friendly

  • Crib (surcharge)
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 2 meeting rooms
  • 24-hour business center

Outdoors

  • Firepit
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 50.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 15.0 per night
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 50.00 (subject to availability)
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

Pool access available from 6:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Plus Crescent Event Center Hotel
Best Western Plus Event Center Hotel
Best Western Plus Crescent Event Center
Best Western Plus Event Center
Hotel Best Western Plus at La Crescent Event Center La Crescent
La Crescent Best Western Plus at La Crescent Event Center Hotel
Hotel Best Western Plus at La Crescent Event Center
Best Western Plus at La Crescent Event Center La Crescent
Plus Crescent Event Center
Best Plus Lacrescent Lacrosse
Best Western Plus LaCrescent / LaCrosse Hotel
Best Western Plus at La Crescent Event Center
Best Western Plus LaCrescent / LaCrosse La Crescent
Best Western Plus LaCrescent / LaCrosse Hotel La Crescent

Frequently asked questions

Does Best Western Plus LaCrescent / LaCrosse have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–11:00 PM.

Is Best Western Plus LaCrescent / LaCrosse pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 30.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Best Western Plus LaCrescent / LaCrosse?

Check-in start time: 4:00 PM; Check-in end time: anytime. Early check-in is available for a fee of USD 50.00 (subject to availability).

What time is check-out at Best Western Plus LaCrescent / LaCrosse?

Check-out is at 11:00 AM. Late check-out is available for USD 50.00 (subject to availability).

Where is Best Western Plus LaCrescent / LaCrosse located?

Situated in La Crescent, this hotel is 2.6 mi (4.2 km) from Mississippi River and within 6 mi (10 km) of Pettibone Beach and Dahl Auto Museum. Pettibone Park and City Brewery are also within 6 mi (10 km).

Have a question?

AI iconBeta

Get instant answers with AI powered search of property information and reviews.

Reviews

Best Western Plus LaCrescent / LaCrosse Reviews

9.2

Wonderful

9.6

Cleanliness

8.0

Location

9.4

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 391 out of 539 reviews
Rating 8 - Good. 101 out of 539 reviews
Rating 6 - Okay. 25 out of 539 reviews
Rating 4 - Poor. 9 out of 539 reviews
Rating 2 - Terrible. 13 out of 539 reviews

Reviews

Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean, quiet with wonderful pool and breakfast!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was nice, a great dog friendly place
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was very clean and the staff was very friendly
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Wes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the staff was very friendly. The only thing that wasnt up to my standards was a blood mark on my bed topper and the chair in the room smelled like a wet dog.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Marguerite I

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, bright open spaces. Room was updated and clean. Staff was very efficient.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, spacious room, seems new, highly recommended
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice selection for breakfast. Check in was quick and staff was very friendly.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities
Nice rooms friendly staff easy check in and out
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Ginny

Liked: Cleanliness, property conditions & facilities
Great location with clean rooms and nice amenities.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a lot of amenities. The staff was great and we enjoyed the pub.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Susan

Liked: Amenities
Clean, modern, breakfast, swing bridge pub - excellent
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Robert R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, easy access, clean rooms, good service
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Suzanne

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and friendly staff. Perhaps the cleanest hotel I’ve stayed at in a long time.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities
The front desk employee, Aria was extremely friendly and welcoming. The lobby was warm and inviting! Popcorn was served for an afternoon snack. The room was clean and comfortable. Breakfast was a nice way to jumpstart the day
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, staff was helpful. Great place
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Nora

Liked: Amenities, property conditions & facilities
The room was so clean and quiet. I slept really well.
Stayed 1 night in Oct 2025
Verified

8/10 Good

Scott

Liked: Cleanliness, staff & service, amenities
Very clean place very friendly staff but the bed was really hard not much sleep
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Molly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay ! Clean , good breakfast, friendly staff and great conveniences close by , such as bars restaurants ,Kwick Trip!
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Clean friendly quiet
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
This was really nice, breakfast was good, and front desk service was very pleasant and helpful. It’s located right next to a little tavern to eat/drink at, which was another plus.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room with up to date technology. TV had all the streaming and casting options. Good breakfast. Restaurant/bar was not your typical hotel option. Great food and service. Appeared to be many locals dining.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ken

Liked: Amenities
The beds were very comfortable and the facility was very clean!
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Checked in after a long day of driving. The room was terrific. A very comfortable stay.
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Leonard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to the highways, clean facility and nice staff.
Stayed 3 nights in May 2025
Verified

8/10 Good

Karen

Liked: Cleanliness, amenities
Disliked: Staff & service
Room was good. Check-in staff was good. Morning staff was a bit rude. I was watching a.m. TV and the lady came and turned the volume off even though I was clearly watching the programming. When I asked about it there was a mutter about "level 9" and she turned it up a little, but I still couldn't hear. She did not interact with guests, had a long conversation with another employee in the lobby (over 15 minutes). There was a nice gentleman working there who was welcoming. She needs to do better.
Stayed 1 night in Jan 2026