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Aparthotel

HOTEL MASTAY jingumichi

3.0 star property

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Property entrance - HOTEL MASTAY jingumichi (Kyoto)
Quad Double Bed Suite | Down comforters, soundproofing, iron/ironing board - HOTEL MASTAY jingumichi (Kyoto)
Exterior - HOTEL MASTAY jingumichi (Kyoto)
Quad Double Bed Suite | Down comforters, soundproofing, iron/ironing board - HOTEL MASTAY jingumichi (Kyoto)
Quad Double Bed Suite | Down comforters, soundproofing, iron/ironing board - HOTEL MASTAY jingumichi (Kyoto)
Close to Yasaka Shrine and Pontocho Alley, HOTEL MASTAY jingumichi provides laundry facilities, a full-service spa, and more. For some rest and relaxation, visit the steam room. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
  • Air conditioning
  • Spa

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Quad Double Bed Suite

Quad Double Bed Suite | Down comforters, soundproofing, iron/ironing board

Quad Double Bed Suite

  • 90 sq m
  • 2 bedrooms
  • Sleeps 6
  • 4 Double Beds

View all photos for Economy Twin Room

Economy Twin Room | Down comforters, soundproofing, iron/ironing board

Economy Twin Room

  • 46 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Quad Room

Quad Room | Down comforters, soundproofing, iron/ironing board

Quad Room

  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Luxury Twin Room AO TYPEA

Down comforters, soundproofing, iron/ironing board

Luxury Twin Room AO TYPEA

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Twin Room AO TYPEC

Down comforters, soundproofing, iron/ironing board

Luxury Twin Room AO TYPEC

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Luxury Twin Room AO TYPEB

Luxury Twin Room AO TYPEB | Down comforters, soundproofing, iron/ironing board

Luxury Twin Room AO TYPEB

  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

About the neighborhood

Located in Higashiyama Ward, a neighborhood in Kyoto, HOTEL MASTAY jingumichi is near a metro station. Yasaka Shrine and Nishiki Market are notable landmarks, and the area's natural beauty can be seen at Lake Biwa and Arashiyama Bamboo Grove. Kyoto Municipal Zoo and Kyoto Gyoen National Garden are also worth visiting. Visit our Kyoto travel guide
View more Aparthotels in Kyoto
Map
Higashiyamaku Ebisucho 159, Kyoto, Kyoto, 605-0033

What's nearby

  • Heian Shrine
    Heian Shrine
    8 min walk - 0.4 miles
  • Yasaka Shrine
    Yasaka Shrine
    10 min walk - 0.6 miles
  • Shijo Street
    Shijo Street
    12 min walk - 0.7 miles
  • 京都市四条河原町交差点の夜の景観。
    Kawaramachi Street
    17 min walk - 0.9 miles
  • Kyoto International Exhibition Hall
    4 min walk - 0.3 miles

Getting around

  • Higashiyama Station
    3 min walk
  • Sanjo Station
    13 min walk
  • Itami Airport (ITM)
    67 min drive

Restaurants

  • お食事処明日香
    1 min walk
  • あるぺんrose
    2 min walk
  • おふく
    1 min walk
  • シュイロ
    1 min walk
  • Three Horses
    4 min walk

About this property

HOTEL MASTAY jingumichi

Along with a full-service spa, this smoke-free aparthotel has concierge services and laundry facilities. WiFi in public areas is free. Other amenities include a front-desk safe and multilingual staff assistance. Each apartment boasts a jetted tub and offers free WiFi and a kitchen. A flat-screen TV with digital channels and Netflix provide a bit of entertainment, and guests will also appreciate thoughtful touches like bathrobes and slippers. Housekeeping is available on request.
HOTEL MASTAY jingumichi offers 16 accommodations, which are accessible via exterior corridors and feature washers/dryers and complimentary bottled water. Beds feature down comforters. Accommodations at this 3-star aparthotel have kitchens with refrigerators, microwaves, and cookware/dishes/utensils. Bathrooms include bathtubs or showers with jetted bathtubs, bathrobes, slippers, and bidets.

This Kyoto aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels and Netflix. Additionally, rooms include hair dryers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa. The spa is equipped with a steam room.

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Property amenities

Pool/Spa

  • Full-service spa
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking

Family friendly

  • Children stay free (see details)
  • Free crib

Kitchen

  • Cookware, dishware, and utensils
  • Freezer
  • Griddle
  • Ice maker
  • Microwave
  • Paper towels
  • Refrigerator
  • Toaster

Dining

  • Daily cooked-to-order breakfast available 8:00 AM to 8:30 AM for a fee: JPY 2,750 for adults and JPY 2,750 for children
  • Dining table

Bedrooms

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Slippers
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV with digital channels
  • Netflix
  • Streaming services

Laundry

  • Laundry facilities
  • Washer/dryer

Climate control

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Low-height counter and sink
  • Raised toilet seat
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Iron/ironing board
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Safe at front desk

Location highlights

  • In a historical district
  • Near a metro station

Things to do

  • Bicycle rentals

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 16 units
  • Access via exterior corridors
  • Bed sheets changed on request
  • Bicycle rentals
  • Housekeeping (on request)
  • Soundproofing
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately JPY 2750 for adults and JPY 2750 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is HOTEL MASTAY jingumichi pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Limited spots are available.

What time is check-in at HOTEL MASTAY jingumichi?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at HOTEL MASTAY jingumichi?

Check-out is at 11:00 AM.

Where is HOTEL MASTAY jingumichi located?

Located in Higashiyama Ward, this spa aparthotel is within a 15-minute walk of Chion-in Temple, Yasaka Shrine, and Shijo Street. Kawaramachi Street and Pontocho Alley are also within 1 mi (2 km). Higashiyama Station is only a 3-minute walk and Keage Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

HOTEL MASTAY jingumichi Reviews

9.6

Exceptional

9.4

Cleanliness

9.6

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 35 out of 39 reviews
Rating 8 - Good. 1 out of 39 reviews
Rating 6 - Okay. 2 out of 39 reviews
Rating 4 - Poor. 0 out of 39 reviews
Rating 2 - Terrible. 1 out of 39 reviews

Reviews

Verified

10/10 Excellent

Kim

Liked: Cleanliness, amenities, communication
We had an excellent stay, room was extremely large, very clean and the bathroom was amazing!
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Berkeley

Staff were extremely professional, courteous, and welcoming!
Stayed 7 nights in Nov 2025
Verified

10/10 Excellent

Lazaro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Laundry in the room was amazing. Super helpful staff. Amazing spot with lots to do around.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Nancy

Liked: Cleanliness, amenities
I loved this hotel. It had the best bathtub I have ever used in Japan. The layout of the room was great. It was very quiet and the bed was very comfortable. I highly recommend this hotel!
Self filling bath
Wet room
Living/dining room
Combo washer dryer was great
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Crystal

Liked: Cleanliness, room comfort, communication

Kyoto Family Vacation

We truly enjoyed our stay at Hotel Mystay. The staff was super friendly and accommodating, the room fit our family if 6 perfectly and the Hotel is in a great location!
Stayed 8 nights in Aug 2025
Verified

10/10 Excellent

Jenna

Liked: Cleanliness, amenities, property conditions & facilities, communication
This was a great stay in Kyoto. The room was huge which was a nice change compared to our other stays. The washer and dryer in the room was also a nice touch. Walkable to temples, shops and restaurants. I would stay here again
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Hotel Mastay Jingumichi was great, rooms spacious by Japanese standards, clean and comfortable, everything modern and updated. Staff were always patient, super helpful.
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

HUI MIN

Liked: Cleanliness, room comfort, communication

Great Stay

Very spacious and comfortable space, well-equipped for daily life, great location
Stayed 3 nights in Feb 2024
Verified

10/10 Excellent

Meredith

Liked: Cleanliness, amenities, property conditions & facilities, communication
Big room for our family of 4. Washer dryer was helpful. Super friendly front desk staff. Close to the subway and all food options you could desire.
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

andrew

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect for a family of four. Beds were great, the space was plenty (especially for Japan), and it had great amenities like a washer/dryer, separate toilet and bathroom. And full kitchen. The location was also great: near a subway line and also close to the philosophers walk. Lawsons downstairs also helped This is a place for travelers who want higher end accomodations but don't need onsite facilities like a restaurant
Stayed 6 nights in Apr 2025
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, amenities, property conditions & facilities, communication
First and foremost, the staff were very helpful and also spoke excellent english. Any time you are in another country, you should not take it for granted that you will have an easy time communicating, and my review would still be 5 stars without it. Staff are able to assist with restaurant reservarions, transportation, and luggage courier services. A short walk from the subway, transport to kyoto station and nara were simple. Short walk to multiple temples. Short walk to pontocho dining street and lots of other hreat restaurants.
Stayed 4 nights in Sep 2023
Verified

10/10 Excellent

Boon Jun

Liked: Cleanliness, amenities, property conditions & facilities, communication
A fully equipped and comfortable serviced apartment, complete with an in-unit washer and dryer located in the bathroom. I really appreciated the modern tech features in the bathtub and toilet—they were a nice touch. The infant cot provided was clean and cozy, and they even included a diaper bin, which was very thoughtful. However, there were a few downsides. The room didn’t offer much of a view, and the hanging lamp above the wall art in the living area was quite obstructive—I bumped into it multiple times. Additionally, the layout lacks separation between the bedroom and the kitchen/living space. This means if you cook, the smell lingers throughout the entire apartment. And once the baby is asleep, it’s hard to do anything else since there’s no door to block light or noise from the living area.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Catherine

Liked: Amenities, property conditions & facilities, communication
This was a spacious, comfortable and unique property in a good location. It was immaculately clean. There is a Lawson store next door and a number of good restaurants nearby. It is in walking distance to the Heian Shrine and Nanzenji Temple. Bus stops are just outside and subway stations are very close. The hotel is on a busy street, but the room is well insulated and very quiet. It has a washing machine that is supposed to also function as a dryer, but we didn’t have much luck with the dryer part. There is an enclosed balcony where you can hang clothes to dry, as well as a big closet and a pole in the bathroom. The staff was polite and competent enough in English to be helpful. Taxis had a hard time finding it and I began to use the Higashiyama Hotel across the street as a recognizable landmark.
Stayed 4 nights in Oct 2023
Verified

10/10 Excellent

Kerri

Liked: Cleanliness, check-in, communication, listing accuracy
This has everything you need for a short stay and is in a nice neighbourhood with a Lawson next door. We chose the location as we had an event at Rohm Theatre. It was an easy walk to the theatre and nearby shrine. Room was clean and spacious with own laundry, kitchenette and loved the bathroom. Water pressure was amazing! Whilst not in the centre of Kyoto it had great transport connections. We used the bus a lot. Thank you for a great stay!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

J Tyler

Liked: Cleanliness, amenities, communication
Room was super clean, well appointed, and in perfect order. Neighborhood is excellent for walking, eating, and very close to multiple subway and bus lines. 11/ 10 will stay again.
Stayed 6 nights in Feb 2026
Verified

10/10 Excellent

Muhammad

Liked: Cleanliness, amenities, communication
Amenities - well stocked. Service - the check in process was smooth with the FO Team being friendly and accommodating. Location - within walking distance to our halal eateries, so its not a problem. Area - Lawson is a must visit everyday.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Inesa

Liked: Amenities
Lovely hotel, with polite and helpful staff. Really useful to have a washing machine in the room. Beds were comfortable and the shower had warm water.
Stayed 5 nights in Sep 2025
Verified

10/10 Excellent

Tanya

Liked: Cleanliness, amenities, property conditions & facilities, communication
We are a family of four, three adults and one older teen. We really enjoyed our stay at this property. Fantastic amenities in the rooms and the location was amazing. Highly recommend for your trip to Kyoto
Stayed 4 nights in Jul 2025
Verified

10/10 Excellent

Soesani

Liked: Cleanliness, amenities, property conditions & facilities
The shower room and bathroom not close to each other. There is a washing machine inside but the dryer makes ur clothes wrinkles.
Stayed 8 nights in Jun 2025
Verified

10/10 Excellent

Scarlett

Liked: Cleanliness, amenities, property conditions & facilities, communication
We were a little surprised how well this hotel was rated. It wasn't bad, just not as exceptional as the ratings reflect. There were only 2 pillows in the room, and when I ask for more the staff informed me there were none. At a hotel? No pillows? The room was clean enough, but not spotless. There were dirty spots on the carpet and visible dust on furniture. However, it's not a bad place. So it's tricky to rate. The location is great and it's quiet and safe. The room is spacious for Japanese standards and the shower is amazing. It was wonderful having our own washing machine. There was no iron however.
Stayed 5 nights in Nov 2025
Verified

2/10 Terrible

Igor

Disliked: Cleanliness, property conditions & facilities, communication
At first glance the room looked clean but it was so dusty that if you touched the curtains you would get dust in your eyes! We got so sick in that room due to high dust! There are rips in the carpeting! The pillows are like rocks! I took a pot out of the draw to make pasta for my kids, the bottom on the outside was covered in grease! We were paying double the rate that other guests were paying, we spoke to them about upgrading us since we were paying top dollar, they were not interested and appeared to be hostile! I don’t like this hotel but we loved all the other hotels we stayed in in Japan
Stayed 6 nights in Dec 2025
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Communication

Over-rated establishment

On duty staff could not communicate in English on check-in. When asked if we could use the bathroom when picking up our luggage prior to leaving Kyoto on check-out, the female staff on duty refused and said no. Told me that Mastay only has bathroom in suite and staff bathroom could not be used by hotel guests.
Stayed 3 nights in Mar 2025
Verified

10/10 Excellent

MATSUZAWA

Liked: Cleanliness, check-in, communication, listing accuracy
コンビニがすぐ近くと駅との間にありとても便利でした。
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

中沢

Liked: Cleanliness, property conditions & facilities, communication
最新の家電が揃っていて良かったです。
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Miguel

Liked: Cleanliness, amenities, communication
Muy recomendado. El personal súper amable, el hotel muy pequeño pero muy limpio y funcionó perfecto para 4 personas
Stayed 2 nights in Jan 2026