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Charisma De Luxe Hotel

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Exclusive Suite, 1 Bedroom, Sea View | Terrace/patio - Charisma De Luxe Hotel (Kusadasi)
Honeymoon Suite | Interior - Charisma De Luxe Hotel (Kusadasi)
2 restaurants, breakfast, lunch, dinner served; Turkish cuisine - Charisma De Luxe Hotel (Kusadasi)
Exterior - Charisma De Luxe Hotel (Kusadasi)
Superior Room, Sea View | Premium bedding, minibar, in-room safe, soundproofing - Charisma De Luxe Hotel (Kusadasi)
Luxury
5.0 star property
8.6

Excellent

Luxury family-friendly hotel renovated in 2021 and located near Kusadasi Marina

Located close to Kusadasi Castle, Charisma De Luxe Hotel provides 2 poolside bars, a beach bar, and a grocery/convenience store. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in a manicure/pedicure, a body wrap, and a Thai massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Turkish cuisine. Enjoy the health club, as well as activities like snorkeling and scuba diving. In addition to a terrace and a shopping mall on site, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).

Popular amenities

  • On private beach
  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 29 of 29 rooms

View all photos for Superior Room, Sea View

Superior Room, Sea View | Premium bedding, minibar, in-room safe, soundproofing

Superior Room, Sea View

8.6 out of 10
Excellent
(36 reviews)
  • Sea view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Room With Sea View

Deluxe Room With Sea View | Premium bedding, minibar, in-room safe, soundproofing

Deluxe Room With Sea View

9.0 out of 10
Wonderful
(2 reviews)
  • Sea view
  • 48 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, minibar, in-room safe, soundproofing

Honeymoon Suite

  • Sea view
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, Land view

Superior Room, Land view | Premium bedding, minibar, in-room safe, soundproofing

Superior Room, Land view

8.8 out of 10
Excellent
(3 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, Partial Sea View

Superior Room, Partial Sea View | Premium bedding, minibar, in-room safe, soundproofing

Superior Room, Partial Sea View

  • Partial sea view
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Queen Bed

View all photos for Corner Suit

Corner Suit | Premium bedding, minibar, in-room safe, soundproofing

Corner Suit

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Hamam Suit

Hamam Suit | Premium bedding, minibar, in-room safe, soundproofing

Hamam Suit

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Economy Room, Sea View

Economy Room, Sea View | Premium bedding, minibar, in-room safe, soundproofing

Economy Room, Sea View

8.4 out of 10
Very good
(6 reviews)
  • Sea view
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Exclusive Suite, 1 Bedroom, Sea View

Exclusive Suite, 1 Bedroom, Sea View | Terrace/patio

Exclusive Suite, 1 Bedroom, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Honeymoon Room, 1 King Bed, Sea View

Honeymoon Room, 1 King Bed, Sea View | Premium bedding, minibar, in-room safe, soundproofing

Honeymoon Room, 1 King Bed, Sea View

  • Sea view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite

Executive Suite | Premium bedding, minibar, in-room safe, soundproofing

Executive Suite

  • Sea view
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Honeymoon Suite

Bathroom | Shower, rainfall showerhead, designer toiletries, hair dryer

Honeymoon Suite

  • Sleeps 2

View all photos for Deluxe Room With Sea View

Premium bedding, minibar, in-room safe, soundproofing

Deluxe Room With Sea View

  • Sleeps 4

View all photos for Superior Land View Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Land View Room

  • Sleeps 3

View all photos for Corner Suite

Premium bedding, minibar, in-room safe, soundproofing

Corner Suite

  • Sleeps 2

View all photos for Hammam Suite

Premium bedding, minibar, in-room safe, soundproofing

Hammam Suite

  • Sleeps 2

View all photos for Superior Side Sea View Room

Premium bedding, minibar, in-room safe, soundproofing

Superior Side Sea View Room

  • Sleeps 3

View all photos for Diamond Suite

Lobby

Diamond Suite

  • Sleeps 4

View all photos for Pearl Suit

Premium bedding, minibar, in-room safe, soundproofing

Pearl Suit

  • Sleeps 2

View all photos for Promo Room Sea View

Premium bedding, minibar, in-room safe, soundproofing

Promo Room Sea View

  • Sleeps 2

View all photos for Sapphire Suite

Premium bedding, minibar, in-room safe, soundproofing

Sapphire Suite

  • Sleeps 2

Exclusive One-Bedroom Suite Sea View

  • Sleeps 3

View all photos for Superior Double Room With Balcony And Sea View

Premium bedding, minibar, in-room safe, soundproofing

Superior Double Room With Balcony And Sea View

  • Sleeps 3

Economy Double Room

  • Sleeps 2

Honeymoon Room, 1 King Bed, Sea View

  • Sleeps 2

View all photos for Double Superior Land View with Balcony

Premium bedding, minibar, in-room safe, soundproofing

Double Superior Land View with Balcony

  • Sleeps 3

View all photos for Double Room

Premium bedding, minibar, in-room safe, soundproofing

Double Room

  • Sleeps 1

View all photos for Double Room

Premium bedding, minibar, in-room safe, soundproofing

Double Room

  • Sleeps 3

View all photos for Superior Sea View Room

Shower, rainfall showerhead, designer toiletries, hair dryer

Superior Sea View Room

  • Sleeps 3

About the neighborhood

Located in Kuşadası, Charisma De Luxe Hotel is in the city center and on a private beach. Kusadasi Castle and Ephesus Ruins are notable landmarks, and some of the area's activities can be experienced at Kusadasi Marina and Samos Port. Traveling with kids? Don't miss Aqua Fantasy Aquapark. With kayaking, water tubing, and parasailing nearby, you'll find plenty of adventures in the water. Visit our Kuşadası travel guide
Map
Akyar Mevkii No 7, Kusadasi, Aydin, 09400

What's nearby

  • Perfect dinner spot on a terrace in Kusadasi Turkey with a beautiful cruise ship in the background
    Kusadasi Beach
    10 min walk - 0.6 miles
  • Kusadasi Marina
    5 min walk - 0.3 miles
  • Engelliler Plajı
    10 min walk - 0.6 miles
  • Dilek Milli Parki
    3 min drive - 1.2 miles
  • Scala Nuova Shopping Center
    4 min drive - 1.7 miles

Getting around

  • Camlik Station
    18 min drive
  • Adnan Menderes Airport (ADB)
    59 min drive

Restaurants

  • Ozzy Pub
    1 min walk
  • Köşebaşı Ocakbaşı & Kebap
    9 min walk
  • Charisma De Luxe Resturant
    1 min walk
  • Kahve Dünyası Al Götür ( Setur Marina)
    2 min walk
  • 01 Adana Ocakbaşı
    1 min walk

About this property

Charisma De Luxe Hotel

Luxury family-friendly hotel renovated in 2021 and located near Kusadasi Marina
Located close to Kusadasi Castle, Charisma De Luxe Hotel provides 2 poolside bars, a beach bar, and a grocery/convenience store. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and free beach cabanas. Indulge in a manicure/pedicure, a body wrap, and a Thai massage at the onsite spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Turkish cuisine. Enjoy the health club, as well as activities like snorkeling and scuba diving. In addition to a terrace and a shopping mall on site, guests can connect to free in-room WiFi, with speed of 500+ Mbps (good for 6+ people or 10+ devices).
Other perks at this hotel include:
  • An indoor pool and an outdoor pool, along with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Limo/town car service, local cuisine breakfast (surcharge), and bike rentals
  • An electric car charging station, babysitting (surcharge), and a computer station
Room features
All 218 rooms include comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and air conditioning.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, designer toiletries, and hair dryers
  • 48-inch LCD TVs with premium channels
  • Wardrobes/closets, highchairs, and daily housekeeping

All inclusive details

All-inclusive room rates at Charisma De Luxe Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Land activities

Fitness facilities
Kids club

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Limo/town car service
  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily local cuisine breakfast available 8:00 AM to 1:00 PM for a fee: EUR 6 per person
  • 2 poolside bars
  • 2 restaurants
  • 3 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Charides Sea Food
  • Moonlight
  • Sea Bar
  • Snack Bar
  • STARBUCKS

Things to do

  • Arcade/game room
  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Library
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Scuba diving
  • Shopping mall
  • Snorkeling
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • High chair
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 5,274 square feet of conference space
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Garden
  • In a nature reserve
  • On a private beach
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Smooth flooring in public areas
  • Wheelchair accessible (may have limitations)

More

  • 3 buildings
  • 9 floors
  • Banquet hall
  • Built in 2005
  • Electric bike charging
  • Renovated entire property - January 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Outdoor shower
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 48-inch LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 12:30 PM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 120.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Day (January 1) Gala Dinner per adult: EUR 350
  • New Year's Day (January 1) Gala Dinner per child: EUR 175 (from 6 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 6 per person
  • Airport shuttle fee: EUR 60 per vehicle (one-way, maximum occupancy 6)
  • Rollaway bed fee: EUR 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number 18855

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Charisma De Luxe
Charisma De Luxe Hotel
Charisma De Luxe Hotel Kusadasi
Charisma De Luxe Kusadasi
Charisma Hotel
Hotel Charisma
Hotel Charisma De Luxe
Charisma Luxe Hotel Kusadasi
Charisma Luxe Hotel
Charisma Luxe Kusadasi
Charisma Luxe
Charisma De Luxe Hotel Hotel
Charisma De Luxe Hotel Kusadasi
Charisma De Luxe Hotel Hotel Kusadasi

Frequently asked questions

Does Charisma De Luxe Hotel have a pool?

Yes, this property has an indoor pool, an outdoor pool, and a children's pool.

Is Charisma De Luxe Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at Charisma De Luxe Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at Charisma De Luxe Hotel?

Check-out is at 12:30 PM.

Does Charisma De Luxe Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 60 per vehicle applies.

Are there all-inclusive benefits at Charisma De Luxe Hotel?

Some rate plans available at this hotel are all-inclusive.

Where is Charisma De Luxe Hotel located?

Located in Kuşadası, this beachfront hotel is in the city center and within 2 mi (3 km) of Kusadasi Marina and Kusadasi Castle. Aqua Fantasy Aquapark and Ephesus Ruins are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Charisma De Luxe Hotel Reviews

8.6

Excellent

9.0

Cleanliness

8.6

Location

8.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 406 out of 696 reviews
Rating 8 - Good. 146 out of 696 reviews
Rating 6 - Okay. 81 out of 696 reviews
Rating 4 - Poor. 32 out of 696 reviews
Rating 2 - Terrible. 31 out of 696 reviews

Reviews

Verified

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel on all counts. Great breakfast buffet. Spa facilities were first rate. No complaints at all.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
Staff were excellent 👌
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Catherine L

Liked: Cleanliness, staff & service, amenities
The hotel has a beautiful setting. The room was clean. The staff were helpful. The spa was extensive though many of the facilities were not working.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels I booked. Excellent and friendly staff. Cozy and clean rooms. Wonderful location with a private beach. The special terrace in each room was wonderful, providing an excellent view on the sea. Great dining options. Had a lovely experience and really like to repeat staying in the near future. Warm thanks to all the wonderful staff members who made this stay unforgettable.
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our room, the restaurants, and the staff were very helpful.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Aegean Sea

Bed was comfortable
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Sahika

Gorgeous

I have stayed at Charisma Hotel many times and it has been amazing each time. The rooms are very clean and you have every comfort you need. The staff is very friendly and helpful all around the hotel. We had a seaview superior room this time and enjoyed every moment of our stay in the hotel.Thank you very much
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very lovely stay the Turkish bath and spa was very nice great area by the water to sun bath clean rooms. The bedding could have been better. There was just a single waffle weave blanket for the cover. No top sheet or comforter. Great breakfast
Stayed 1 night in Sep 2025
Verified

6/10 Okay

Adel

Liked: Cleanliness
Room is clean Check in was not that smooth The reservation took some time to pull up Complimentary water was not refilled Breakfast is nice Water activity was nice
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautifully designed, elegant, first class hotel. It has sea-views - especially from the friendly lounge. The atmosphere is enhanced by the Russian lady's top-quality piano playing. Planning our next trip to Charisma.
Stayed 4 nights in Apr 2025
Verified

10/10 Excellent

Miriam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Everything was wonderful. Hotel is beautiful. Staff are friendly. It was close to the main sites and a short distance from Ephesus. Will return.
Stayed 4 nights in Nov 2024
Verified

10/10 Excellent

Ayyad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

I like this hotel. This is my 4 staying in the hotel. My room amazing with sea view. Excellent staff always smile and helpful. I advise everyone to stay in the hotel when his next visit to kusadasi. Also tasty food in the restaurant. The breakfast menu is great and everything is available.
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

cristian

Liked: Cleanliness, property conditions & facilities
Location. They did not provide shampoo and rinse; there are areas with permanent odor of gas
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Paddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel I’ve ever stayed in – truly unforgettab

The attention to detail at this hotel was unbelievable. From the housekeeping team to the pool staff, every single person was a top performer who clearly takes great pride in their work. What really stood out to both myself and my partner was the personal touch – being greeted by name every morning (“Good morning, Patrick”) was such a thoughtful gesture and made us feel incredibly welcome. The spa was absolutely amazing as well – a real highlight of our stay. We’re already planning to come back in October because of the exceptional service and treatment we received from every member of staff. It’s rare to see such pride and dedication across an entire team, and it made our experience truly special. Thank you all for a wonderful stay – we can’t wait to return!
Stayed 4 nights in Jul 2025
Verified

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice waterfront location with large pool and sea access. Balcony off room had a lovely view of the harbor. Lacking basic toiletries in the room. No shampoo, conditioner or body lotion. Breakfast buffet was very substantial.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had great time at Charisma. Location was ideal for me as I preferred to stay away from the noisy crowd of Kusadasi centre but still easily access to it when I want. (10 min. walk) I stayed in superior room with sea view and the room was spacious with a large balcony to enjoy the view and fresh air. Beach, pools and dining places offer more than satisfactory experience. The only negative comment I could make is that the dining area in the beach is small for the scale of the hotel. I had breakfast included booking and the breakfast was quite good with more than sufficient offerings. Staff deserves a special appreciation for their hard work with kind and attentive attitude. Looking forward to stay at Charisma in my next trip to Kusadasi
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and very clean. Everywhere you look at, it’s very nice. The people at dining area were very polite and helpful. Although the bed was not that comfortable, but overall we had so much fun staying and surely we will be back and recommend the place to our friends..And also, if you can have some English movies on your TV channels or even an English subtitle that would be a big factor to entice more guests….
Stayed 5 nights in Jan 2024
Verified

6/10 Okay

Paul

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Very mixed

The view was wonderful. The room staff cleaned / tidied well. Excellent breakfast buffet. The seafood restaurant was very good and staff friendly. The reception staff were dismissive, slow, disorganised, unhelpful and in-smiley. I was asked to return twice to book an extra night. On the 3rd try I was assured that it was booked only to receive a phone call on the original check out day asking me to check out. The morning of my actual check out, 2 different reception staff were on duty- smiley, quick & efficient.
Stayed 3 nights in Jun 2024
Verified

4/10 Poor

Matt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Negative

I recently stayed at charisma delux . The hotel itself is nice, with good facilities and a pleasant environment. However, the biggest disappointment was the staff. Unfortunately, most of the waiters, waitresses, and even managers were extremely rude and disrespectful. The customer service was weak and far below the standard you would expect from a hotel of this level. On top of that, the staff came across as very greedy, constantly looking for ways to get extra money from guests. This left me feeling uncomfortable and unwelcome. While the property looks good, the poor service and unprofessional behavior ruined the overall experience. I would not recommend this hotel if you value respectful treatment, transparent service, and professional hospitality. Management should seriously address staff training, attitude, and ethics toward guests.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Patience

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer Service was top notch and exceptional. Unlike the other hotels we stayed at (who were frugal with everything), they were very warm and hospitable throughout our stay - we thoroughly ENJOYED it. The half-board meals were a great spread of food, especially the desserts. They even packed a lunch box on our last day as we left before breakfast They did not let us stay our extra days in the initial sea view room our tour booked for us so we had to change to a "side sea view" room we booked room, which was a pain (but fair enough). The massage in the spa downstairs was OK but the Turkish bath was a disaster as it was very noisy, chaotic and not relaxing with kids running all over and screaming. The Jacuzzi was lukewarm, so I didn't enjoy that, but seemed to be the case with all the hotels. But my overall experience at this hotel for the things that really mattered was 5*. I would love to go again for a relaxing week.
Stayed 2 nights in Feb 2024
Verified

10/10 Excellent

Eunjin

Liked: Cleanliness, staff & service, amenities
Excellent hotel with a great view
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay and a beautiful peaceful calmness on my journey around Turkey!
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay and enjoy Kusadasi
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Waleed

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Quentin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 2 nights in Jul 2025