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REF Kumamoto by VESSEL HOTELS

4.0 star property
Hotel with a restaurant, steps from Sunroad Shinshigai Shopping Street

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Photo gallery for REF Kumamoto by VESSEL HOTELS

Public bath
Reception
Lobby
Public bath
Standard Twin Room, Non Smoking | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Free WiFi

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Single Room, Non Smoking (Shower Booth)

Single Room, Non Smoking (Shower Booth) | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Single Room, Non Smoking (Shower Booth)

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
Private bathroom
Electric kettle
  • 13.8 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Non Smoking

Standard Twin Room, Non Smoking | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Standard Twin Room, Non Smoking

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
Deep soaking bathtub
Private bathroom
  • 16.8 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Twin Room, Non-smoking

Moderate Twin Room, Non-smoking | 1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Moderate Twin Room, Non-smoking

Highlights

Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
Deep soaking bathtub
Private bathroom
  • 19.8 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Single Room with Shower

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Single Room with Shower

  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Premium Room

  • Sleeps 3
  • 2 Double Beds and 1 Twin Futon

View all photos for Moderate Twin Room

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Moderate Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Double Beds

View all photos for ROH Non-smoking

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

ROH Non-smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Single Room Non Smoking

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Accessible Single Room Non Smoking

  • Sleeps 2
  • 1 Twin Bed

View all photos for Triple Room

1 bedroom, laptop workspace, blackout drapes, iron/ironing board

Triple Room

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

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About the neighborhood

Map
7-2 Shinshigai, Chuo-ku, Kumamoto, Kumamoto, 860-0803

What's nearby

  • Sunroad Shinshigai Shopping Street - 1 min walk - 0.0 miles
  • Sakura Machi Kumamoto - 3 min walk - 0.2 miles
  • Kumamoto-jo Hall - 4 min walk - 0.3 miles
  • Kumamoto Castle - 11 min walk - 0.6 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.4 miles

Getting around

  • Suidocho Tram Stop - 12 min walk
  • Fujisakigumae station - 18 min walk
  • Kumamoto Airport (KMJ) - 53 min drive

Restaurants

  • ‪松屋 - ‬1 min walk
  • ‪すき家 - ‬1 min walk
  • ‪えびすや 新市街店 - ‬1 min walk
  • ‪大衆酒場 パーラーヒバリ - ‬1 min walk
  • ‪味ひときれ - ‬1 min walk

About this property

REF Kumamoto by VESSEL HOTELS

Upscale hotel near Sunroad Shinshigai Shopping Street
Located close to Sakura Machi Kumamoto and Kumamoto Castle, REF Kumamoto by VESSEL HOTELS provides an indoor public bath (no minerals), laundry facilities, and a restaurant. Guests can connect to free in-room WiFi.
You'll also find perks like:
  • Buffet breakfast (surcharge), a 24-hour front desk, and an elevator
  • Multilingual staff, a vending machine, and a water dispenser
  • Luggage storage
Room features
All 229 rooms include comforts such as laptop-friendly workspaces and air conditioning, as well as perks like free WiFi.
Other conveniences in all rooms include:
  • Bathrooms with bidets and free toiletries
  • 32-inch flat-screen TVs with digital channels
  • Electric kettles, heating, and electrical adapters/chargers

Languages

Chinese (Mandarin), English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (JPY 1,300 per night)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:30 AM for a fee: JPY 1,800 for adults and JPY 900 for children
  • A restaurant

Family friendly

  • Baby toys
  • Children's games
  • Children's toys
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Multilingual staff

Spa

  • In-room massages
  • Public indoor bath (no minerals)
  • Public outdoor bath (no minerals)
  • Separate men/women areas in public bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Magnifying mirror
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchairs on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Electric kettle

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included rate for children ages 6-18. Breakfast is available on site for the listed surcharge.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1800 for adults and JPY 900 for children
  • Nearby parking fee: JPY 1300 per night (787 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires advance notice of the age and number of children staying at the property.
Property Registration Number 指令(生衛)第184号

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
Guests with tattoos are not able to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

REF Kumamoto by VESSEL HOTELS Hotel
REF Kumamoto by VESSEL HOTELS Kumamoto
REF Kumamoto by VESSEL HOTELS Hotel Kumamoto

Frequently asked questions

Is REF Kumamoto by VESSEL HOTELS pet-friendly?

No, only service animals are welcome at the property.

How much is parking at REF Kumamoto by VESSEL HOTELS?

Limited spots are available.

What time is check-in at REF Kumamoto by VESSEL HOTELS?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability).

What time is check-out at REF Kumamoto by VESSEL HOTELS?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is REF Kumamoto by VESSEL HOTELS located?

Located in Chuo Ward, this hotel is steps from Sunroad Shinshigai Shopping Street and Sakura Machi Kumamoto. Sakura-no-baba Josaien and Kumamoto Castle are also within 15 minutes. Suidocho Tram Stop is 12 minutes by foot and Fujisakigumae station is 18 minutes.

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REF Kumamoto by VESSEL HOTELS Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 339 out of 481 reviews
Rating 8 - Good. 105 out of 481 reviews
Rating 6 - Okay. 29 out of 481 reviews
Rating 4 - Poor. 7 out of 481 reviews
Rating 2 - Terrible. 1 out of 481 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alan

Liked: Cleanliness, amenities, property conditions & facilities
Location is great for castle and shopping. Clean and quiet and enjoyed the public bath.
Stayed 3 nights in May 2025

10/10 Excellent

Mei

Liked: Cleanliness, staff & service, property conditions & facilities
Property js centrally located.. while rooms are quite small, it is well designed with all amenities. Breakfast spread was unexpectedly good.
Stayed 2 nights in May 2025

10/10 Excellent

Timmy

Liked: Cleanliness, amenities, property conditions & facilities
Super awesome
Stayed 4 nights in May 2025

10/10 Excellent

Hassibullah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The onsen
Stayed 2 nights in Mar 2025

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location Hotel comes with complimentary drinks and variety of amenity choices
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great but the hotel is a little dated.
Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing onsen and facilities. There’s a space to sit and eat
Stayed 2 nights in Jan 2025

10/10 Excellent

Yeoung Shin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very near from Sakuramachi Terminal. Also it is center of main shopping street. Onsen was excellent, breakfast buffet also great.
Stayed 1 night in Feb 2025

10/10 Excellent

wa kit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and highly recommend

Nice location , close to train and bus station . Convince for food and traveling . Highly recommend
Stayed 2 nights in Jan 2025

10/10 Excellent

anne marie

Liked: Cleanliness, staff & service, property conditions & facilities
The room is tiny but well thought out and you don’t spend much time in the room anyways! The amazing breakfast buffet more than makes up for it! The breakfast had such a huge selection-even after 5 days, it was never boring. The only thing I would add is more fruit!
Stayed 5 nights in Mar 2025

10/10 Excellent

LIOR

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good hotel with amazing spa
Stayed 1 night in Oct 2024

8/10 Good

JIN MING

Liked: Cleanliness, amenities, property conditions & facilities
Best location for dinning
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellence, will come back again.
Stayed 3 nights in Dec 2024

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable nice hotel

The location is very good.The room was cozy and clean. The strong point is public bass.
Stayed 1 night in Oct 2024

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay in this clean hotel that serves great Kumamoto-style buffet breakfast. However, the bathroom vanity (sink and mirror) is outside the toilet, facing the twin beds. No on-site parking but you can easily park at the underground carpark that’s just a traffic light away from the hotel at a reasonable rate.
Stayed 3 nights in Dec 2024

10/10 Excellent

Scott

Liked: Staff & service, amenities, property conditions & facilities
Nice hotel. Great location
Stayed 4 nights in Apr 2024

8/10 Good

NAOMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and the staff was friendly. There were so many dishes (buffet style) for breakfast. I could enjoy the stay.
Stayed 14 nights in Jul 2024

10/10 Excellent

Leung

Liked: Cleanliness, amenities
Good location and service
Stayed 5 nights in Feb 2024

8/10 Good

KA HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was conveniently located for me, as there is a huge bus station nearby with just 5 mins of walk. A dozen of restaurants are nearby and there are 2 arcade game centres just around the corner. The public bath was not as good as i expected and it was always crowded. I didnt use it as much but i think it could still be a good experience if you are visiting japan for the first time. I adore the resting area outside of the public bath. The area is equipped with microwave, small tables and seats. I bought food from nearby convenient stores and ate breakfast there daily. The room was on the larger than i expected. I was able to place my luggage on the table when i tidied my stuff. I was overall happy with my stay.
Stayed 3 nights in Dec 2024

10/10 Excellent

MinJung

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location (It was convenient as there are many restaurants nearby.) clean room, kind staffs,nice spa. Everything was good. Thank you.
Stayed 1 night in May 2024

8/10 Good

Shuk Yin

Liked: Staff & service
Convenience
Stayed 1 night in Aug 2024

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Amentities were amazing. The onsen is really nice. The lobby area has a drink bar and manga reading area. Convenient for public transit and shopping
Stayed 3 nights in Oct 2023

8/10 Good

Chang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel. Excellent location.

Nice hotel. The stay was very good. Room was comfortable though a bit small. Location of hotel was excellent! Credit to the hotel staff who helped me to find my personal pillow and sent it to my next hotel in Nagasaki. Thank you very much!
Stayed 2 nights in Dec 2023

10/10 Excellent

shing hong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
REF 熊本 by VESSEL HOTELS is a good hotel , I must recommend it to my friends. It is located in the center of town, and the popular stores also can be found in there. Such as Daiso , Donki , 業務用 supermarket just opposite, mater donuts and drug and cosmetics store as well. Facilities are nice as well , indoor and outdoor hot spring , free drinks bar during evening and free comics areas.
Stayed 4 nights in Mar 2024

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasantly surprised superb hotel

Really impressed by this hotel. Room is small but is well thought out. #1 is having under bed storage space - it's really disappointing when this isn't available in a small room, so I was happy to see it here. Bathroom is a little smaller with no tub (which I don't need) but doesn't feel cramped because the sink is outside the bathroom. There are a number of super useful little shelves. The TV can't be moved so it's difficult to access the HDMI port on the back but then I noticed there is an HDMI port under the TV in wall unit! Wow, I was so happy! Also the TV is mounted on a swing panel for angle adjustment. The chair has a back and is comfortable. There's no wall desk counter, instead a round table which could be moved which was adequate for me. Also the bathroom floor is level with the room floor which is great. It's a well thought out room but I had one problem. For some reason the blackout curtain rail doesn't extend to the window edge! (It really should extend beyond) So it won't be able to block the light as planned but luckily I had some tape and was able to put up the curtain the last inch to block the morning light. Location in the shopping arcade just across the street from Sakuramachi and walking distance to the castle is suberb, and yet the room is quiet. Breakfast looked pretty good but I did not opt for it. I really liked stairway access so don't have to wait for the elevator every time.
Stayed 2 nights in Feb 2025