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Mitsui Garden Hotel Kumamoto

4.0 star property
Hotel with a restaurant, near Kumamoto Castle

Choose dates to view prices

Photo gallery for Mitsui Garden Hotel Kumamoto

Lobby
1 bedroom, in-room safe, desk, blackout drapes
Restaurant
Lobby
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 50 of 50 rooms

View all photos for Standard Double Room - Single Use, Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room - Single Use, Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Single Use, Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Double Bed

View all photos for Adjoining Double Rooms - Non-Smoking, Non-Connecting Rooms

1 bedroom, in-room safe, desk, blackout drapes

Adjoining Double Rooms - Non-Smoking, Non-Connecting Rooms

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 4
  • 2 Double Beds

View all photos for Adjoining Twin Rooms - Non-Smoking, Non-Connecting Rooms

1 bedroom, in-room safe, desk, blackout drapes

Adjoining Twin Rooms - Non-Smoking, Non-Connecting Rooms

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Kuma Bear Room (Standard, 1 bed Double) Non Smoking

Kuma Bear Room (Standard, 1 bed Double) Non Smoking | 1 bedroom, in-room safe, desk, blackout drapes

Kuma Bear Room (Standard, 1 bed Double) Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Moderate Twin Room - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Moderate Twin Room - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Twin Beds

View all photos for Moderate Twin Room with Sofa Bed - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Moderate Twin Room with Sofa Bed - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room - Single Use, Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Moderate Kuma Twin Room with Sofa Bed - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Moderate Kuma Twin Room with Sofa Bed - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Queen Room - Single Use, Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Queen Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Queen Bed

View all photos for Kuma Bear Room (Standard Twin + Sofa Bed) Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Kuma Bear Room (Standard Twin + Sofa Bed) Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

Deluxe , 2 beds (+ extra), Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 36 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for KUMA Room® (Twin)

1 bedroom, in-room safe, desk, blackout drapes

KUMA Room® (Twin)

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
  • 21 sq m
  • Sleeps 4
  • 2 Large Twin Beds

View all photos for Standard Double Room - Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room, Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
  • 14 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Double Room - Single Use, Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Double Room - Single Use, Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Single Use, Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Double Bed

View all photos for Kuma Bear Room (Standard Twin) Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Kuma Bear Room (Standard Twin) Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Twin Room - Single Use, Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Kuma Bear Room (Standard, 1 bed Queen) Non Smoking

Kuma Bear Room (Standard, 1 bed Queen) Non Smoking | 1 bedroom, in-room safe, desk, blackout drapes

Kuma Bear Room (Standard, 1 bed Queen) Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Twin Room - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard , 2 beds (+ extra), Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard , 2 beds (+ extra), Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 22 sq m
  • Sleeps 3
  • 2 Large Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Kuma Twin Room - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Kuma Twin Room - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard , 1 bed Queen, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard , 1 bed Queen, Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

Superior , 2 beds , Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 27 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard , 1 bed Double , Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard , 1 bed Double , Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 1 bed Double , Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard , 1 bed Double , Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 14 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard , 2 beds , Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard , 2 beds , Non Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • 21 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Queen Room - Single Use, Non-Smoking

Room amenity

Standard Queen Room - Single Use, Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Queen Room - Non-Smoking

Room amenity

Standard Queen Room - Non-Smoking

Highlights

Air conditioning
Refrigerator
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
Shower/tub combination
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Queen Room, Non Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Queen Room, Non Smoking

Highlights

Air conditioning
Refrigerator
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
Hair dryer
Deep soaking bathtub
Toilet with electronic bidet
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Double Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

1 bedroom, in-room safe, desk, blackout drapes

2 Double Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Queen Room [Single Occupancy] - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Queen Room [Single Occupancy] - Non-Smoking

  • Sleeps 1
  • 1 Queen Bed

View all photos for KUMA Twin Room With Sofa Bed -Non Smoking (Only 3 People)

1 bedroom, in-room safe, desk, blackout drapes

KUMA Twin Room With Sofa Bed -Non Smoking (Only 3 People)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for Standard Double (Single Occupancy) -Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double (Single Occupancy) -Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Twin Room + Sofa- Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room + Sofa- Non-Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room [Single Occupancy] - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room [Single Occupancy] - Non-Smoking

  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Double (Single Occupancy) - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double (Single Occupancy) - Non-Smoking

  • Sleeps 1
  • 1 Double Bed

View all photos for Standard Queen Room-Non smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Queen Room-Non smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Double Room-Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Double Room-Non-Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for 2 Twin Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

1 bedroom, in-room safe, desk, blackout drapes

2 Twin Rooms,Adjacent Or Opposite (Non-Connecting) Non-Smoking,(for 4 People),

  • Sleeps 4
  • 4 Twin Beds

View all photos for Kuma Twin Room-Non smoking

1 bedroom, in-room safe, desk, blackout drapes

Kuma Twin Room-Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room With Sofa Bed - Non-Smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room With Sofa Bed - Non-Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Twin Room-Non smoking

1 bedroom, in-room safe, desk, blackout drapes

Standard Twin Room-Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard , 2 Beds (+ Extra)

1 bedroom, in-room safe, desk, blackout drapes

Standard , 2 Beds (+ Extra)

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Deluxe , 2 Beds (+ Extra)

1 bedroom, in-room safe, desk, blackout drapes

Deluxe , 2 Beds (+ Extra)

  • Sleeps 3
  • 1 Twin Sofa Bed and 2 Twin Beds

View all photos for KUMA Standard Queen Room

1 bedroom, in-room safe, desk, blackout drapes

KUMA Standard Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for KUMA Standard Double Room

1 bedroom, in-room safe, desk, blackout drapes

KUMA Standard Double Room

  • Sleeps 2
  • 1 Double Bed

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About the neighborhood

Map
1-20, Kouya Imamachi, Chuo-ku, Kumamoto, Kumamoto, 860-0012

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto-jo Hall - 5 min walk - 0.3 miles
  • Kumamoto City Hall - 10 min walk - 0.6 miles
  • Kumamoto Castle - 14 min walk - 0.8 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.2 miles

Getting around

  • Kumamoto Minami Station - 2 min drive
  • Suidocho Tram Stop - 14 min walk
  • Kumamoto Airport (KMJ) - 53 min drive

Restaurants

  • ‪Cafe&bar SHAHRUL - ‬3 min walk
  • ‪すき家 - ‬3 min walk
  • ‪アパホテル熊本桜町バスターミナル南 - ‬1 min walk
  • ‪中華旬菜燕燕 - ‬2 min walk
  • ‪blé blé - ‬3 min walk

About this property

Mitsui Garden Hotel Kumamoto

Upscale hotel near Kumamoto Castle
Mitsui Garden Hotel Kumamoto provides amenities like dry cleaning/laundry services and a restaurant. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Buffet breakfast (surcharge), self parking (surcharge), and a vending machine
  • A banquet hall, luggage storage, and a 24-hour front desk
  • An elevator, a reception hall, and 3 meeting rooms
  • Guest reviews speak highly of the helpful staff
Room features
All 225 rooms boast comforts such as air conditioning, as well as perks like free WiFi and safes.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Refrigerators, children's slippers, and coffee/tea makers

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 1,980 per person
  • A restaurant

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 3 meeting rooms

Accessibility

  • Elevator

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Children's slippers
  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
A scheduled fire alarm system inspection will take place at this property on May 13-14, 2025 from 2-3 PM. Guests can expect to hear loud noises from emergency alarms.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1980 per person
  • Self parking fee: JPY 1200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mitsui Garden Hotel Kumamoto
Mitsui Garden Kumamoto
Mitsui Kumamoto Kumamoto
Mitsui Garden Hotel Kumamoto Hotel
Mitsui Garden Hotel Kumamoto Kumamoto
Mitsui Garden Hotel Kumamoto Hotel Kumamoto

Frequently asked questions

Is Mitsui Garden Hotel Kumamoto pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mitsui Garden Hotel Kumamoto?

Self parking is available for JPY 1200 per night.

What time is check-in at Mitsui Garden Hotel Kumamoto?

Check-in start time: 3:00 PM; Check-in end time: 1:00 AM.

What time is check-out at Mitsui Garden Hotel Kumamoto?

Check-out is at 11 AM.

Where is Mitsui Garden Hotel Kumamoto located?

Located in Chuo Ward, this hotel is within 1 mi (2 km) of Sunroad Shinshigai Shopping Street and Kumamoto Castle. Sakura Machi Kumamoto and Kumamoto-jo Hall are also within 5 minutes. Suidocho Tram Stop is 14 minutes by foot and Kumamoto Minami Station is 21 minutes.

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Mitsui Garden Hotel Kumamoto Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 418 out of 1000 reviews
Rating 8 - Good. 390 out of 1000 reviews
Rating 6 - Okay. 137 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10

Good location. Easy Access to shopping & restaurants.
Stayed 2 nights in Jun 2025

10/10

Everyone on staff was super friendly and helpful to us. Room was spotless and comfortable. I would stay here again.
Stayed 3 nights in Mar 2025

10/10

Amazing breakfast! Nice location … helpful staff
Stayed 1 night in Nov 2024

10/10

The hotel is within walking distance to the shopping street, plenty of food choices. Easy public transport to tourist attractions such as the castle, gardens etc.
Stayed 2 nights in Dec 2024

8/10

Very helpful and friendly; but the room is small; parking is off-site and need to walk 10 minutes
Stayed 1 night in Feb 2025

10/10

Good location for transportation,good service.
Stayed 2 nights in Oct 2024

10/10

Friendly reception and nice room.
Stayed 2 nights in Jul 2024

8/10

As a business type hotel, the room is quite spacious that there is enough room to open 2 suitcases. The room is neat & tidy. Walking distance to attraction nearby like Kumamoto Castle & Sun Road Shin Shigai shopping arcade. Staff with communicable English but not well trained to provide proper information to make misunderstanding.
Stayed 2 nights in Mar 2025

4/10

Staff all friendly. Room and property were clean. Amenities we're good. Bed is stiff, but that's common. A/C didn't work and only blew out hot air. Had to open the window instead.
Stayed 1 night in Mar 2025

8/10

Overall very good. Room is little bit small though. Staff very friendly.
Stayed 4 nights in Nov 2024

8/10

Clean👍Breakfast is very rich😋
Stayed 1 night in Jun 2024

10/10

Cute!
Stayed 3 nights in Jun 2024

8/10

The location but not the room The bathroom is very small needs updating !
Stayed 3 nights in Oct 2024

8/10

It is convenient in a town
Stayed 1 night in May 2024

8/10

Room too small
Stayed 1 night in Jan 2025

8/10

Need check-in by self, even ordered from hotels.com
Stayed 1 night in Nov 2024

10/10

Super convenient location next to the Sakuramachi bus stop from the airport bus line. It is also a 5min walk to the red and blue line bus and shopping arcade with lots of shopping and restaurants. The staff was really helpful in arranging extra days for me to stay (since I was there during the typhoon). Stayed in the Kumamoto room which was really cute! Maybe if they gave a couple themed Kumamoto cookies it would have been perfect. Would stay again.
Stayed 1 night in Aug 2024

8/10

M N/A
Stayed 2 nights in Oct 2024

8/10

Room size was typical. Good for one person but pushing it for two people. Toiletries were slightly dated and showing age.
Stayed 1 night in Apr 2024

6/10

Booked the Kumamon themed room. Thought it would be a bit more better detailed to charge extra. The room detail on bed and table were nice. The Kumamon mug cups were nice too. But the bathroom was lacking in detail other than the shower curtain, that felt lazy. Maybe put more Kumamon details in the bathroom area and entry way. The twin room with extra bed also felt small. Very low to the ground and uncomfortable.
Stayed 1 night in Jun 2024

6/10

This was a launching point to visit Takachiho Gorge abs Mt Aso. So thankfully we were out most of the time. If u are travelling as a couple, pls do not book the Standard Double room. The savings is NOT worth it. Better go for the Standard Twin. It was so crammed without even a side table and a lamp fixed on the headboard which your head would have a little accident with if 2 pax slept on the bed. I think the location is ok. It’s close to some of the major attractions and shopping belts, but I would prefer to be either closer to the Kumamoto station as there are more shopping there is that is your thing. Otherwise it’s a short tram ride there from your hotel. But it’s the size that made me drop my rating for this. Should not market the room for 2 pax. Apparently there is parking onsite, but as u was driving a SUV, there is not enough headroom to get in. So I had a discounted off site parking which was about 10mins walk away and next to a mall with a bus interchange.
Stayed 2 nights in May 2024

10/10

Excellent location close to shopping and restaurants, Kumamoto Castle
Stayed 1 night in May 2025

8/10

商店街まで徒歩3分で行けるのが非常に良い。
Stayed 1 night in May 2025

6/10

自動チェックイン機をご利用下さいとスタッフから案内があったが、不調で有人のフロントで手続き。朝食券を係が忘れて、翌朝朝食会場で少し待たされる。2件ともに大きなトラブルではないが、少し評価が下がる。
Stayed 1 night in May 2025

4/10

他の三井ガーデンに比べて清潔感ない、古い、高い。
Stayed 2 nights in May 2025