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Comfort Hotel Kumamoto Shinshigai

3.0 star property
Hotel with free breakfast, near Kumamoto Castle

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Photo gallery for Comfort Hotel Kumamoto Shinshigai

Property amenity
Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing
Exterior
Property amenity
Lobby
Located in Chuo Ward, Comfort Hotel Kumamoto Shinshigai offers a complimentary breakfast buffet. Guests appreciate the helpful multilingual staff, dry cleaning, water dispensers, vending machines, WiFi, and luggage storage for a hassle-free stay.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast included
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Laundry
  • Air conditioning

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Room, 1 Double Bed, Non Smoking

Room, 1 Double Bed, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds, Non Smoking

Standard Twin Room, 2 Twin Beds, Non Smoking | Premium bedding, desk, blackout drapes, soundproofing

Standard Twin Room, 2 Twin Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Refrigerator
TV
Premium bedding
Blackout drapes/curtains
Deep soaking bathtub
  • Sleeps 4
  • 2 Twin Beds

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Richmond Hotel Kumamoto Shinshigai

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
8.8 out of 10, Excellent, 445 reviews
Richmond Hotel Kumamoto Shinshigai

About the neighborhood

Map
2-10 Shinshigai, Kumamoto, Kumamoto-ken, 860-0803

What's nearby

  • Sakura Machi Kumamoto - 4 min walk - 0.3 miles
  • Kumamoto City Hall - 6 min walk - 0.3 miles
  • Kumamoto-jo Hall - 6 min walk - 0.3 miles
  • Kumamoto Castle - 10 min walk - 0.5 miles
  • Kumamoto Station Tourist Information Center - 2 min drive - 1.4 miles

Getting around

  • Suidocho Tram Stop - 11 min walk
  • Fujisakigumae station - 17 min walk
  • Kumamoto Airport (KMJ) - 54 min drive

Restaurants

  • ‪松屋 - ‬1 min walk
  • ‪うどん居酒屋 ふく泉 新市街地店 - ‬1 min walk
  • ‪相撲寿司大砲部屋 - ‬1 min walk
  • ‪がらかぶ料理 みやじ - ‬1 min walk
  • ‪にぼらや 西銀座通り店 - ‬1 min walk

About this property

Comfort Hotel Kumamoto Shinshigai

Hotel near Kumamoto-jo Hall
Close to Kumamoto Castle, Comfort Hotel Kumamoto Shinshigai provides amenities like a free breakfast buffet and dry cleaning/laundry services. Stay connected with free in-room WiFi.
Additional perks include:
  • Self parking (surcharge), express check-in, and a water dispenser
  • A vending machine, luggage storage, and an elevator
  • Multilingual staff, a front-desk safe, and smoke-free premises
Room features
All 157 rooms include comforts such as premium bedding and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • 32-inch TVs with digital channels
  • Refrigerators, electric kettles, and heating

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (JPY 1,200 per night)

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 9:30 AM

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child per adult, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for JPY 1100.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Comfort Hotel Kumamoto Shinshigai
Comfort Hotel Shinshigai
Comfort Kumamoto Shinshigai
Comfort Shinshigai
Comfort Kumamoto Shinshigai
Comfort Hotel Kumamoto Shinshigai Hotel
Comfort Hotel Kumamoto Shinshigai Kumamoto
Comfort Hotel Kumamoto Shinshigai Hotel Kumamoto

Frequently asked questions

Is Comfort Hotel Kumamoto Shinshigai pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Comfort Hotel Kumamoto Shinshigai?

Self parking is available for JPY 1200 per night.

What time is check-in at Comfort Hotel Kumamoto Shinshigai?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Comfort Hotel Kumamoto Shinshigai?

Check-out is at 10 AM. Late check-out is available for a fee (subject to availability).

Where is Comfort Hotel Kumamoto Shinshigai located?

Located in Chuo Ward, this hotel is within a 5-minute walk of Sunroad Shinshigai Shopping Street and Kumamoto-jo Hall. Shimotori Shopping Arcade and Sakura Machi Kumamoto are also within 5 minutes. Suidocho Tram Stop is 11 minutes by foot and Fujisakigumae station is 17 minutes.

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Comfort Hotel Kumamoto Shinshigai Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 73 out of 237 reviews
Rating 8 - Good. 112 out of 237 reviews
Rating 6 - Okay. 37 out of 237 reviews
Rating 4 - Poor. 11 out of 237 reviews
Rating 2 - Terrible. 4 out of 237 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHIH YUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location Nice service
Stayed 1 night in Apr 2025

6/10 Okay

Fan

Liked: Cleanliness
Toilet is too tiny to fit one person if you’re a little bit big. Check out time is 10am, while the other comparable hotels I stay in Kumamoto is 11am.
Stayed 2 nights in May 2025

10/10 Excellent

duon

We are from US. This hotel’s room is simple but it has everything you need and it is very clean! I have stayed in higher star hotels in US and we don’t get the cleanliness and service and we still tipped even when the service at the US hotel was non existent. In Japan, no tipping and we get great service. The free breakfast at Comfort Hotel was good too.
Stayed 3 nights in Dec 2023

2/10 Terrible

Shoryu

Disliked: Cleanliness, property conditions & facilities
部屋にダニがいたのか足が痒くなりました。また、エアコンもカビ臭く乾かしながら使わなければいけない状態であまり快適とは言えない状態です。
Stayed 2 nights in Aug 2025

8/10 Good

???

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
いいです！
Stayed 1 night in Aug 2025

10/10 Excellent

Kouji

シングルの部屋だったがベッドが大きくて良かった。部屋の照明も明るく良かった。朝食のバイキング料理も色々あり美味しく食べられて満足した。
Stayed 1 night in Jul 2025

10/10 Excellent

mototsugu

Stayed 1 night in Jun 2025

8/10 Good

Seiki

Liked: Cleanliness, amenities, property conditions & facilities
アーケードの途中にあり、とても便利。
Stayed 1 night in May 2025

6/10 Okay

Mei Heung

Liked: Staff & service
房間廁所有蚊滋，自助早餐款式少，好處樓下有Lawson，周圍方便飲食
Stayed 2 nights in Apr 2025

10/10 Excellent

Anders

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Takamichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Takahiro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Cheng Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

yoichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前から使わせてもらってますが チェックイン等が対面でなくなった分 年配者には難しく感じる事もありましたが 一度やれば逆に便利だと思いました。 これからも利用させてもらいます。
Stayed 1 night in Feb 2025

10/10 Excellent

Yuya

Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

깔끔한 호텔

호텔 위치가 훌륭하고, 조식도 간단하지만 깔끔하고 맛있네요.
Stayed 1 night in Feb 2025

4/10 Poor

Lai Siu Flora

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐食品差，服務員完全不懂英語及普通話，床褥太軟，房間沒有任何支裝水供應。
Stayed 1 night in Feb 2025

8/10 Good

manami

Stayed 1 night in Dec 2024

10/10 Excellent

sho

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

8/10 Good

YUMI

Liked: Cleanliness, property conditions & facilities

アメニティについて

アメニティに化粧水、乳液が無くて残念でした。（国内旅行だと持ち歩かないのでホテルのをあてにしていました） エコなのかなとも思いましたが。
Stayed 1 night in Nov 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Siu fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

地點超好

地點非常好，旁邊有大型停車場，票卡給櫃枱可以以一千二百日元停一晚，走路到熊本城不到十分鐘，附近有櫻町購物中心，上通下通銀座通等購物的地方，地點很讚。
Stayed 2 nights in Nov 2024

8/10 Good

takashi

Stayed 1 night in Nov 2024

8/10 Good

Shingo

Liked: Amenities
コスパもよく朝食も美味しいです、また利用したいです(^^)
Stayed 1 night in Sep 2024