Does Sheraton Kuching Hotel have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Sheraton Kuching Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Kuching Hotel?

Self parking is available for MYR 10 per day.

What time is check-in at Sheraton Kuching Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Where is Sheraton Kuching Hotel located?

Located in the heart of Kuching, this hotel is within a 5-minute walk of Hills Shopping Mall and Jalan Padungan. Kuching Waterfront and Sarawak General Hospital are also within 2 mi (3 km).

10/10 Excellent

Melanie

Jul 3, 2025

Liked: Cleanliness, amenities, property conditions & facilities

Amazing hotel with super friendly staff

Stayed 6 nights in Jun 2025

10/10 Excellent

Yin Keow

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I have not subscribed in the Breakfast option, as my work required to leave the hotel early. However, it's convenient to access to local food around the hotel, it's all walking distance. The Bed was comfortable. i sleep like baby everynight. i have spent a week in the hotel. Nothing to nitpick. Overall, its a good choice of hotel

Stayed 5 nights in Aug 2025

10/10 Excellent

Chia Hwei Celine

Aug 9, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient location in the heart of the city. Within walking distance to the Kuching Waterfront and the usual tourist spots. Hotel staff are generally helpful and friendly. 1 receptionist who weren't so forthcoming with making recommendations, appears a bit clueless and lacking in initiative when I asked what is there to see within walking distance around the hotel. 1 restaurant staff also failed to inform me that an item on the menu was not available and did so only after I have waited nearly 30mins for my food. I think these 2 instances are where further customer training could be enhanced further.

Stayed 1 night in Aug 2025

10/10 Excellent

Jeffrey

Feb 3, 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice hotel, excellent staff.

Stayed 4 nights in Jan 2025

6/10 Okay

Jesmie

Jun 14, 2025

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Room started to smell albeit a relatively new hotel. Hotel staff service level is extremely poor

Stayed 1 night in Jun 2025

10/10 Excellent

Melissa

Jun 10, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel, breakfast was amazing! Staff very friendly and helpful

Stayed 3 nights in May 2024

8/10 Good

Verified traveler

Mar 6, 2025

Liked: Property conditions & facilities, room comfort

A good location and pleasant environment

A pleasant environment but needing a bit of extra oversight from management to improve attention to general housekeeping and service in certain areas. A new manager has just arrived who we believe will look to address these issues. Took feedback on board and keen to remedy. In a good location though. The Japanese restaurant on the penultimate floor is very good quality (albeit is independent to the hotel so take payment card).

Stayed 2 nights in Mar 2025

10/10 Excellent

Jeff

Aug 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 3 nights in Aug 2024

10/10 Excellent

Verified traveler

Aug 20, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location is convenient, near Sarawak river front. walking distance to lots of shops and china town area. Room is clean n spacious. Very comfortable bed for a good sleep (king bed)

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Jun 9, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice & New hotel

Nice & new hotel. Very nice view from swimming pool. Buffet Breakfast is normal not outstanding. Huge affordable seafood place next door.

Stayed 2 nights in Jun 2024

10/10 Excellent

Alan

Apr 3, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great condition

Stayed 2 nights in Mar 2024

10/10 Excellent

Mohamad Yusof

Sep 19, 2024

Liked: Staff & service, property conditions & facilities

Near enough to waterfrong

Stayed 3 nights in Sep 2024

10/10 Excellent

Qarina Damia

Sep 20, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As above

Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Jul 22, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Well located hotel which is close to the waterfront and had a great pool. It seemed to be quite business focused, which is fine as it meant there were less people in the pool (which has amazing views of the city) than would be expected if catering to couples and families. Slight downside in that I had to ask every morning for a second towel as they kept giving us only one, again maybe because of the business focus. Breakfast was very good and staff very attentive.

Stayed 3 nights in Jul 2024

8/10 Good

May

Oct 31, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Their service stood out. Always ready to assist and accomodate. Housekeeping needs to do beater. Daily room cleaning is inconsistent. Towels were a hit and missed. On some days the room was immaculately cleaned and tidied up while on other days it looked like a rushed job.

Stayed 10 nights in Oct 2024

10/10 Excellent

Tony

Dec 8, 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The view

Stayed 1 night in Dec 2023

6/10 Okay

Verified traveler

Sep 2, 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The front desk is too slow (check-in/check-out) - not up to Sheraton standards. Not adequately staffed.

Stayed 2 nights in Aug 2024

6/10 Okay

Kathleen

Jul 7, 2025

Liked: Amenities

What should have been a pleasant stay was marred by an incident that could have been resolved in a minute but wasn’t. I accidentally broke a drinking glass in my room. I rang for Housekeeping to come and clear the mess. It took them 30 mins. to do so, but in the meantime they rang me to say I would be charged for breaking the glass. My understanding is that hotels treat such incidents as minor and they would absorb the cost of a broken glass. Anyway, when the cleaner came to my room he was armed with a vacuum cleaner and a plastic bag. He proceed to pick up the broken glass by hand and I told him to use a brush or he could cut himself. He then left and came back with a rag and swept up the glass with it. I thought ‘Gosh, Sheraton can’t afford a brush?” I decided to mention this incident to Customer Services. I sent them 2 emails but, to date, have not received a response. On checking out I mentioned this to the receptionist and he said that it was Sheraton’s policy to charge guests for breaking glasses. I googled this but found that it was not so. Is this a policy of Kuching Sheraton only? Also, i noticed on my first stay there the concierge and his team were most welcoming, friendly and helpful,. But on this 2nd visit I noticed they only attended to VIPs and those who pulled up in Mercs or BMWs, not those in Grab Protons. I’ll think twice about staying there again.

Stayed 4 nights in Jun 2025

8/10 Good

Verified traveler

Sep 29, 2024

Liked: Property conditions & facilities, room comfort

Still “starting up”!

Still not fully commissioned. Corridor stinks. No bell service!

Stayed 1 night in Sep 2024

6/10 Okay

Sha

Oct 28, 2023

Liked: Cleanliness, staff & service

Normal

Stayed 1 night in Oct 2023

6/10 Okay

Verified traveler

Jan 25, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hold On

Not ready open yet. Lots of thing still unable to be use. Staff friendly.

Stayed 4 nights in Jan 2024

10/10 Excellent

Kai Wing

Jul 16, 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and services

Good location and services. It was a great surprise that there was no balsamic/vinegar in the salad area (even I have requested twice), although many salad creams. It is a common knowledge that olive oil and balsamic/vinegar must be offered for salad. In addition, it is also a common knowledge now that salad creams are not healthy. Therefore must provide olive oil and vinegar for salad. Maybe the cooks need to be updated in catering knowledge.

Stayed 4 nights in Jul 2024

4/10 Poor

Ng

Jul 14, 2024

Disliked: Staff & service, property conditions & facilities, room comfort

Sheraton Kuching not ready.

The hotel is not ready to receive guests. The room was shaggily done and dont supply enough towel. We have to call room service for more towel. On another occasion there were no bath towel. It dont even have masking tape or sting even asked. It is a complete disastrous stay.

Stayed 3 nights in Jul 2024

8/10 Good

Verified traveler

Dec 8, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Still not ready

Excellent service by the staff at the check in and concierge. but hotel is still rectifying many defects around the hotel and in the rooms. the facilities are mostly not ready. Gym, pool, Japanese restaurant, are all not available. We also can’t go up to the top floor to look at the view since these facilities are located up there and the lift buttons and disabled. Yet they are charging full rate for this period. Check back again next year after March maybe, if you want to use these facilities. We were able to check in early which was great.

Stayed 1 night in Dec 2023

6/10 Okay

Leong

Jul 15, 2024

Liked: Cleanliness, property conditions & facilities, room comfort

A 5 star hotel that deserved only 3

Would have given it a 5 star rating as I was very impressed initially with the service, room condition, etc. As I stayed on then i realised there are a number of issues. Though it is a less than a year old the hotel has certain areas barricaded due to repairs? or structure not completed? Phone line for the whole hotel was completely out of service from 12 - 13 July. Then I discovered that amongst the 3 rooms we (friends) stayed in and we all booked the same Superior rooms, my room and another friend's were on the 7 and 5 levels. The other friend was on level 10 with better view. To add insult to injury, his room has a coffee making machine. Room service was also another issue. Bath towels not replaced though left on the floor, found them hanging up again, face towels were absent and even floor mat/towel was missing. Even tea packets were not replaced even though container was empty. All these happened on different occasions. Seriously we (all of us) had decided we would not stay here on our next return. We had stayed in other so-called not 5 star hotels in Kuching but as bad as this.

Stayed 3 nights in Jul 2024

Sheraton Kuching Hotel

Choose dates to view prices

Photo gallery for Sheraton Kuching Hotel

Reviews

Popular amenities

Room options

Check availability for these dates

Tonight

Tomorrow

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Highlights

View all photos for Club Room, 1 King Bed, Non Smoking

Club Room, 1 King Bed, Non Smoking

Highlights

View all photos for Club Room, 1 Twin Bed, Non Smoking

Club Room, 1 Twin Bed, Non Smoking

Highlights

View all photos for Executive Suite, 1 Bedroom, Non Smoking

Executive Suite, 1 Bedroom, Non Smoking

Highlights

View all photos for Junior Suite, 1 Bedroom, Non Smoking

Junior Suite, 1 Bedroom, Non Smoking

Highlights

View all photos for Presidential Suite, 1 King Bed, Non Smoking

Presidential Suite, 1 King Bed, Non Smoking

Highlights

View all photos for Superior Room, 1 Twin Bed, Non Smoking, City View

Superior Room, 1 Twin Bed, Non Smoking, City View

Highlights

View all photos for Premier Room, 1 King Bed, Non Smoking, City View

Premier Room, 1 King Bed, Non Smoking, City View

Highlights

View all photos for Superior Room, 1 King Bed, Non Smoking, City View

Superior Room, 1 King Bed, Non Smoking, City View

Highlights

View all photos for Deluxe Room, 1 Twin Bed, Non Smoking

Deluxe Room, 1 Twin Bed, Non Smoking

Highlights

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Highlights

About the neighborhood

What's nearby

Getting around

Restaurants

About this property

Sheraton Kuching Hotel

Property amenities

Internet

Parking and transportation

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Property payment types

Important information

Optional extras

You need to know

We should mention

Property is also known as