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The Chateau Spa & Wellness Resort

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A large swimming pool with lounge chairs and umbrellas, surrounded by a stone building with arched windows and a tower. - The Chateau Spa & Wellness Resort (Bukit Tinggi)
Property video
A banquet hall with a long table set for a formal event, a green screen with "The Chateau" logo, and a large chandelier. - The Chateau Spa & Wellness Resort (Bukit Tinggi)
A courtyard with a glass conservatory, a tower, and a yellow building with balconies. - The Chateau Spa & Wellness Resort (Bukit Tinggi)
A large, castle-like hotel with multiple towers and a swimming pool, surrounded by dense forest and mountains. - The Chateau Spa & Wellness Resort (Bukit Tinggi)
Luxury
5.0 star property
9.0

Wonderful

Wellness sanctuary in the mountains

Mountain-surrounded resort features five distinct restaurants with relaxed elegance. Guests enjoy the outdoor pool area with dedicated loungers and attentive service. The full-service spa offers specialized aromatherapy and reflexology to complete your mountain retreat.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premier Room

A hotel room with a bed, a sofa, a bench, a TV, and a balcony with a view.

Premier Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

A modern hotel room with a large bed, a desk, and a view of mountains through the window.

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Resort view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Premier Room

A hotel room with a large bed, a green armchair, a bench, a TV, and a balcony with a scenic view.

Premier Room

  • Hill view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, 1 Bedroom

A hotel room with a large bed, two bedside tables with lamps, a wooden door, and a small ottoman.

Suite, 1 Bedroom

  • Hill view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

A hotel room with two beds, a ceiling fan, a TV, and a bedside table with a vase of flowers.

Suite, 2 Bedrooms

  • Hill view
  • 135 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for Suite, 3 Bedrooms

A hotel room with two beds, a ceiling fan, a TV, and a bedside table with a vase of flowers.

Suite, 3 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • Hill view
  • 155 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds and 2 Twin Beds

View all photos for Deluxe Room

Room

Deluxe Room

  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Room

Deluxe Double or Twin Room

  • Sleeps 3
  • 2 Twin Beds OR 1 Double Bed

View all photos for Family Suite, 2 Bedrooms

A modern hotel room with a large bed, a desk, and a view of mountains through the window.

Family Suite, 2 Bedrooms

10.0 out of 10
Exceptional
(2 reviews)
  • Hill view
  • 84 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

About the neighborhood

Located in Bukit Tinggi, The Chateau Spa & Wellness Resort is in the mountains. La Santé Spa and Genting Skyway are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Genting Highlands Premium Outlets and SkyAvenue. Traveling with kids? Consider Berjaya Hills Botanical Garden, or check out an event or a game at Arena of Stars. Break out the clubs and hit the links with a golf course nearby, or seek out an adventure with mountain biking. Visit our Bukit Tinggi travel guide
Map
Km 48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Pahang, 28750

What's nearby

  • La Santé Spa
    5 min walk - 0.3 miles
  • Genting Skyway
    41 min drive - 20.4 miles
  • Genting Highlands Premium Outlets
    41 min drive - 20.4 miles
  • Genting SkyWorlds Theme Park
    50 min drive - 24.2 miles
  • First World Plaza
    50 min drive - 24.2 miles

Getting around

  • Kuala Lumpur Gombak Station
    43 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah)
    65 min drive

Restaurants

  • The Alley
    57 min drive
  • The Qiu Dining
    27 min drive
  • La Flamme Restaurant
    8 min walk
  • Le Poulet Roti
    9 min walk
  • Grand Cha Chaan Teng 豪华茶餐厅
    57 min drive

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  • Parking included
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Roundtrip airport shuttle (surcharge)
  • Free area shuttle
  • Limo/town car service
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 coffee shops/cafes
  • 5 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Belle Vue
  • La Assiette
  • La Vie
  • Le Rouge
  • Salon Cigar Lounge

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Outdoor pool
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free area shuttle
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Mud bath
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 2011
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:30 AM to 9:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Parking height restrictions apply
Guests under 16 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

Frequently asked questions

Does The Chateau Spa & Wellness Resort have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:30 AM–9:00 PM.

Is The Chateau Spa & Wellness Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and valet parking are free at this property.

What time is check-in at The Chateau Spa & Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at The Chateau Spa & Wellness Resort?

Check-out is at noon.

Does The Chateau Spa & Wellness Resort provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is The Chateau Spa & Wellness Resort located?

This family-friendly Bukit Tinggi hotel is located in the mountains, within 2 mi (3 km) of La Santé Spa and Berjaya Hills Botanical Garden. Figs Malaysia Farm and Cascada de Ulu Tampik Janda Baik are also within 16 mi (25 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Chateau Spa & Wellness Resort Reviews

9.0

Wonderful

9.4

Cleanliness

8.6

Location

9.6

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 137 out of 210 reviews
Rating 8 - Good. 51 out of 210 reviews
Rating 6 - Okay. 14 out of 210 reviews
Rating 4 - Poor. 5 out of 210 reviews
Rating 2 - Terrible. 3 out of 210 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Lovely stay, excellent service

We had a very comfortable stay and the staff went out of their way to help us and ensure a pleasant stay.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful view.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very friendly staff, provided amenities as i was on my honeymoon, and provided honeymoon decorations as well. Would 100% come again.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Property is nicely located. The amenities are good. The property is upkeep. The staff is very good.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jus amazing

Never knew Malaysia had such a wonderful hotel and one word WOW , we truly love the hotel and rooms are very big
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing stay

Relaxing stay. Room is spacious and beautiful. Staffs are very kind, helpful and friendly. Lyana and her team tried her best to provide the best service to us. They listen and take feedback positively and respond promptly. They deserve very high praise for that.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. However the hotel is almost outdated even though is very comfortable. Staff were great except the newer staff which is foreign staff. Hardly understand Bahasa and limited English. Came during weekend and school holiday. Its very crowded but the staff managed patrons professionally. I might return again maybe during non peak with less crowd.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
This hotel has been my regular place for myself and my family to relax whenever we make a trip for Genting Highlands. Their services and attitude has always been one of the best experience. They are very willing to accommodate to your needs. But sadly the dining options is very limited and I’d love to have the cigar lounge back. Although not many will be going but I do think having that as an option will be fantastic. Also I do hope that the wild monkeys are plan to be dealt with as they impose danger to young kids or infant. As they are not friendly and may intrude your rooms to take whatever they want to. But the place is just a perfect place. I’d love to get back there when Theo presidential suite is ready.
Stayed 5 nights in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Good rooms and idyllic place. Very near to Colmar French town.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Best best
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sublime retreat and short distance getaway from KL

Great stay, nice food, friendly staff, shout out to Mark, the Guest Relations Manager who helped us catering to our needs. Serene environment within a short drive from KL.
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with friendly helpful staff, especially Mark who showed us around the hotel at check in. Lovely welcome drink offered at check in also. Gym looked great but only had one night stay and didn’t use it, the pool area was lovely and relaxing. Rooms were clean and bed was huge and super comfortable. Day spa looked nice but didn’t use. The food was a bit average at the restaurant down stairs and think they could add a few cocktails to the drinks list to have round the pool. Other than that enjoyable stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice to relax
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Hope they continue maintaining the place
Stayed 1 night in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness
The setting
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property,suggest to all
Stayed 2 nights in Nov 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff. Most of them put on smiling face, quick to respond to inquiries and request.
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here is very polite and helpful. The surrounding is lack of activities and close too early.
Stayed 1 night in Jul 2022
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness
No water is delivered in toilet, shower poolside.
Stayed 2 nights in Apr 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room design was poor and maintenance was significantly lacking. Basic maintenance had not been done.
Stayed 5 nights in Nov 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An outstanding and unexpected find

We were looking for something in the area, and most places listed were like those in the overly commercialised and hyped Genting Highlands resort. But The Chateau was something in another league - for those who want the scenery and the serentiy that you would hope to find in the mountains, well away from the crowds and casinos. I have only positive things to say about The Chateau. The hotel was finely created and maintained. Every finishing touch was tasteful, and everything worked and delivered as it should, and so did the staff - everyone was polite and helpful. We also felt very safe at all times. All food and drink served here was organic and delicious - from the welcome drink, through afternoon tea, to the buffet breakfast served to your table. At this time of year, there were few other guests, and so we found it a little too quiet for dinner and drinks - so we took a pleasant stroll to the nearby French Village for some light entertainment in the evening, enjoying the starry skies on the way.
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Specifically booked the Jacuzzi suite to enjoy the Jacuzzi but the Jacuzzi is not well maintained. Can’t even use the jacuzzi for more than 10 minutes and we had to manually add the water from the toilet due to the water flow is not strong enough because there is leakage in the Jacuzzi. The duty manager did not offer anything for future trip or solution to compensate the bad experience.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
아름다운풍경 신선한공기 친절한 직원들
Stayed 14 nights in Jan 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

휴식 최고의 호텔

모든 분들이 친절하게 잘 대해주셨고 룸상태와 식당도 최고였습니다. 수영장과 휴게시설도 좋아 편안한 휴식을 원하신 분들에게 최고의 호텔입니다.
Stayed 1 night in Dec 2024