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Sumai Hotel Apartment

3.0 star property
Hotel in Kuala Terengganu with a 24-hour front desk and an indoor pool

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Photo gallery for Sumai Hotel Apartment

Beach
Apartment, 2 Bedrooms | Desk, iron/ironing board, free WiFi, bed sheets
Desk, iron/ironing board, free WiFi, bed sheets
Cleanliness standards
Front of property

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Breakfast available
  • Room service
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
LCD TV
Ceiling fan
Separate bedroom
Bidet
Private bathroom
Free bottled water
Electric kettle
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Studio

Studio | Desk, iron/ironing board, free WiFi, bed sheets

Studio

Highlights

Air conditioning
LCD TV
Ceiling fan
Bidet
Private bathroom
Free bottled water
Electric kettle
Coffee/tea maker
  • City view
  • 32 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Apartment, 3 Bedrooms

Apartment, 3 Bedrooms | Living area | 32-inch LCD TV with satellite channels, TV

Apartment, 3 Bedrooms

Highlights

Air conditioning
Kitchenette
LCD TV
Ceiling fan
3 bedrooms
Private bathroom
2 bathrooms
Bidet
  • City view
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds

View all photos for Apartment, 2 Bedrooms

Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 2 Bedrooms

Highlights

Air conditioning
Kitchenette
LCD TV
Ceiling fan
2 bedrooms
Private bathroom
2 bathrooms
Bidet
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Apartment, 4 Bedrooms

Apartment, 4 Bedrooms | Desk, iron/ironing board, free WiFi, bed sheets

Apartment, 4 Bedrooms

Highlights

Air conditioning
Kitchen
LCD TV
Ceiling fan
4 bedrooms
Private bathroom
2 bathrooms
Bidet
  • City view
  • Sleeps 7
  • 1 Queen Bed and 5 Twin Beds

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About the neighborhood

Map
Lot 4479 Jalan Persinggahan, Batu Buruk, Kuala Terengganu, Terengganu, 20400

What's nearby

  • KTCC Mall - 7 min walk - 0.4 miles
  • Sultan Ismail Nasiruddin Shah Stadium - 12 min walk - 0.7 miles
  • Kuala Terengganu Drawbridge - 15 min walk - 0.8 miles
  • Pasar Payang - 2 min drive - 1.2 miles
  • Kampung Cina - 2 min drive - 1.2 miles

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood) - 24 min drive

Restaurants

  • ‪Zus Coffee - ‬7 min walk
  • ‪Nasken Coffee KTCC - ‬6 min walk
  • ‪Uncle Chua Signature - ‬5 min walk
  • ‪Texas Chicken - ‬8 min walk
  • ‪Z-Bajet. Restoran - ‬3 min walk

About this property

Sumai Hotel Apartment

Property highlights
Sumai Hotel Apartment provides amenities like dry cleaning/laundry services and a restaurant. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • An indoor pool
  • Free self parking
  • Cooked-to-order breakfast (surcharge), express check-out, and barbecue grills
  • An elevator, a banquet hall, and concierge services
Room features
All 64 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and free bottled water.
More conveniences in all rooms include:
  • Showers, bidets, and free toiletries
  • 32-inch LCD TVs with satellite channels
  • Electric kettles, ceiling fans, and daily housekeeping

Languages

English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:00 AM for a fee: MYR 25 for adults and MYR 15 for children
  • A restaurant

Restaurants on site

  • Bintang Laut

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-width doorways

More

  • 9 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The property charges 100 percent for credit card payments
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MYR 25 for adults and MYR 15 for children
  • Early check-in is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 100 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 9:00 AM to 7:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Sumai Hotel Apartment Kuala Terengganu
Sumai Apartment Kuala Terengganu
Sumai Apartment
Sumai Hotel Kuala Terengganu
Sumai Hotel Apartment Hotel
Sumai Hotel Apartment Kuala Terengganu
Sumai Hotel Apartment Hotel Kuala Terengganu

Frequently asked questions

Does Sumai Hotel Apartment have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–7:00 PM.

Is Sumai Hotel Apartment pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sumai Hotel Apartment?

Self parking is free at this property.

What time is check-in at Sumai Hotel Apartment?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Sumai Hotel Apartment?

Check-out is at noon. Late check-out is available for a fee.

Where is Sumai Hotel Apartment located?

Situated in Kuala Terengganu, this hotel is within a 15-minute walk of KTCC Mall and Batu Buruk Beach. Sultan Ismail Nasiruddin Shah Stadium and Zainal Abidin Mosque are also within 1 mi (2 km).

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Sumai Hotel Apartment Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 63 reviews
Rating 8 - Good. 20 out of 63 reviews
Rating 6 - Okay. 20 out of 63 reviews
Rating 4 - Poor. 7 out of 63 reviews
Rating 2 - Terrible. 6 out of 63 reviews

6.4/10

Cleanliness

7.6/10

Staff & service

5.2/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Mohd Nizam

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Near to mosque, food court
Stayed 1 night in Sep 2024

2/10 Terrible

KC

Disliked: Cleanliness, amenities, property conditions & facilities
The windows of our apartment room were not soundproofed at all, as such the nonstop noise from road traffic was unbearable. Do avoid this property if you need a good night rest before your onward journey.
Stayed 2 nights in May 2024

2/10 Terrible

KIM BIOW

Disliked: Property conditions & facilities
Toilet not bright enought. Shower area without holder for sampoo and bath foam. No bath tower rail. The tooth brush and others have to be requested only provided. It do not have hotel type of service.
Stayed 3 nights in Sep 2023

10/10 Excellent

elisofia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

TOMOMI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

4/10 Poor

Wan Mohd Saifultera

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sammuel

Stayed 1 night in Mar 2024

10/10 Excellent

Mohd Akil

Stayed 1 night in Apr 2024

6/10 Okay

Hannis

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Would never come again

Very poorly maintained. Dirty room, even the parking area was dirty and not maintained well. Room was not up to par. Toiletries provided were too little. Rooms were very smelly and AC not working well. Not worth the money. Such a disgrace to Terengganu tourism. Please never come here 👎
Stayed 1 night in Oct 2023

10/10 Excellent

zaini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Rasyikah

Stayed 2 nights in Feb 2023

10/10 Excellent

ANUAR

Stayed 1 night in Oct 2022

8/10 Good

zaini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

8/10 Good

Nor Afida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Minimal tapi boleh stay lagi.

Aircond rosak tapi lepas maintance datang, sejuk semula :) Telefon pun rosak tapi maintainece tukar telefon lain & boleh guna. Tapi semua selesai dalam masa kurang 30 minit. TQ Sumai :-) Lantai toilet licin. Tolong sediakan sabun basuh pinggan kalau boleh sebab nak basuh cawan2 tu. Overall okeh, suka :D Tp staff sangat membantu, tq.
Stayed 1 night in Sep 2020

6/10 Okay

Verified traveler

Stayed 1 night in May 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Location to surrounding
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Overall disappointing. I will not come again.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
lokasi dekat dengan bandar dan pantai
Stayed 3 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
will repeact
Stayed 1 night in Aug 2019

6/10 Okay

Nurul

Liked: Staff & service
good staff
Stayed 1 night in Aug 2019

4/10 Poor

Haziman

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

6/10 Okay

M Aizuddin

Liked: Staff & service
Just normal aprtment nothing awesome
Stayed 1 night in Jul 2019

2/10 Terrible

Kc

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Scary,dirty. The property is poorly maintained
Stayed 3 nights in Jun 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel should close down

Damage and dirty rooms. Leakage at 3 out of 4 rooms we booked. Lights broken so rooms are dimmed. It looks horror because it's old and dark. Toilets are yucky with stains and hair. It's smell bad because I don't think they ever wash or vacuum the curtain and carpet. It's just disgusting. We stayed because we have to attend a workshop at this hotel. Attempts to load picture but hotel.com seems to disallowed it
Stayed 2 nights in Jun 2019