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Primula Beach Hotel Kuala Terengganu

Property class: 3.5

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Photo gallery for Primula Beach Hotel Kuala Terengganu

Lobby - Primula Beach Hotel Kuala Terengganu (Kuala Terengganu)
Exterior - Primula Beach Hotel Kuala Terengganu (Kuala Terengganu)
Restaurant - Primula Beach Hotel Kuala Terengganu (Kuala Terengganu)
A swimming pool with lounge chairs and palm trees. - Primula Beach Hotel Kuala Terengganu (Kuala Terengganu)
Room - Primula Beach Hotel Kuala Terengganu (Kuala Terengganu)
Free breakfast, shopping on site, and a garden are just a few of the amenities provided at Primula Beach Hotel Kuala Terengganu. This hotel is a great place to bask in the sun with a private beach and sun loungers. Be sure to enjoy ocean views and more at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.

Reviews

7.0 out of 10
Good

Popular amenities

  • On private beach
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

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Showing 1 of 1 room

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • 29 sq m
  • Sleeps 3
  • 2 Twin Beds

About the neighborhood

Located on a private beach, Primula Beach Hotel Kuala Terengganu is in Batu Buruk, a neighborhood in Kuala Terengganu. Malaysian Handicraft Centre and Terengganu State Museum are cultural highlights, and travelers looking to shop may want to visit KTCC Mall and Mayang Mall. Looking to enjoy an event or a game while in town? See what's happening at Sultan Ismail Nasiruddin Shah Stadium or Sultan Mizan Zainal Abidin Stadium. Visit our Kuala Terengganu travel guide
Map
Jalan Persinggahan, Kuala Terengganu, Kuala Terengganu, Terengganu, 20400

What's nearby

  • A modern building with three tall towers and a bridge in the foreground.
    Kuala Terengganu Drawbridge
    19 min walk - 1.0 mile
  • Two people pointing towards a large sign with the letters "KT" and a heart symbol.
    Kampung Cina
    3 min drive - 1.5 miles
  • KTCC Mall
    9 min walk - 0.5 miles
  • Batu Buruk Beach
    10 min walk - 0.6 miles
  • Sultan Ismail Nasiruddin Shah Stadium
    19 min walk - 1.0 mile

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood)
    24 min drive

Restaurants

  • Z-Bajet. Restoran
    6 min walk
  • Uncle Chua Signature
    7 min walk
  • Nasken Coffee KTCC
    10 min walk
  • Zus Coffee
    14 min walk
  • Xofitiam
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free breakfast available
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Anjung Bistro
  • Bayu Restaurant

Things to do

  • Outdoor pool
  • Shopping

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas

Spa

  • In-room massages

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1984

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Primula Beach Hotel Kuala Terengganu have a pool?

Yes, this property has an outdoor pool.

Is Primula Beach Hotel Kuala Terengganu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Primula Beach Hotel Kuala Terengganu?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at Primula Beach Hotel Kuala Terengganu?

Check-out is at noon.

Where is Primula Beach Hotel Kuala Terengganu located?

Located in Batu Buruk, this beachfront hotel is in the city center and within a 15-minute walk of KTCC Mall and Batu Buruk Beach. Mayang Mall and Sultan Ismail Nasiruddin Shah Stadium are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Primula Beach Hotel Kuala Terengganu Reviews

7.0

Good

6.8

Cleanliness

7.0

Location

7.2

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 10 out of 104 reviews
Rating 8 - Good. 46 out of 104 reviews
Rating 6 - Okay. 31 out of 104 reviews
Rating 4 - Poor. 12 out of 104 reviews
Rating 2 - Terrible. 5 out of 104 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
This is a good family hotel. The staff were very friendly and helpful. Breakfast was good with a good coffee machine. Eggs are prepared by request. The hotel is on the beach great for walks. The pool is very nice. The rooms are a bit worn. Carpet and chair reflects this condition. The hotel is within a 5 minute walk to the mall which seems fairly new with restaurants. The hotel also offers major currency exchanges. Overall, it’s a nice hotel and experience.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome for family short vacation.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt attend to the breakfast
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Disliked: Property conditions & facilities

Outdated hotel

This hotel is in desperate need of a major makeover. The tiles in the bathroom are mouldy with cracks. The paint on the ceiling is peeling due to condensation. The furniture very old. No choice but to stay there since there aren’t many 4-5 star hotels in Kuala Terengganu
Stayed 1 night in Mar 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-fi was extremely slow. This can definitely be improved
Stayed 2 nights in Mar 2021
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
the furniture is old enough. the elevator is gloomy. the food was not good like the time i used to stay before.
Stayed 1 night in Nov 2019
Verified review

6/10 Okay

Disliked: Amenities, property conditions & facilities
Furnishings tired. Fittings not well maintained
Stayed 1 night in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best property in Kuala Terengganu
Stayed 3 nights in Apr 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel room is too old. Too less choice of buffet breakfest compare to previous years and expensive
Stayed 2 nights in Feb 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities

Needs updating

The hotel was generally 'tired'! Balcony doors would not open and when maintainance man came to fix them he said the runners were broken so new doors needed and that would take a long time. I suspect in 10 years time they still won't be fixed! Curtains etc very old. The room was always well cleaned. The food was generally cold, even when ordered from menu rather than the buffet. After a day we noticed a sign in the room saying tea/coffee were provided but a charge of 5 ringgit per day. Very small bottles of water in the room, which are usually complimentary were 3 ringgit. We bought a pack of 12 500ml bottles from the supermarket for 2.99 ringgit. In fact we were not charged for these services. The staff were very friendly and willing to help.
Stayed 3 nights in Sep 2018
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Just OK

Fair and just fine. Hotel foods - breakfast, not sufficient and limited choices.
Stayed 1 night in Jun 2018
Verified review

8/10 Good

Liked: Staff & service

Ok, average hotel

was expecting too high, but turns out this is above average hotel, around 3.5 stars.
Verified review

8/10 Good

Liked: Cleanliness, room comfort

思ったよりは良い。リピートもありかも。

部屋は、掃除して落とせないフロアの老朽部分はあるものの清潔である。 水回りも問題なし。 プールは広く、スライダーもあり、こども連れなら楽しく遊べる感じがする。 午後のチェックイン時は誰も泳いでいなかったため、状況によっては貸し切りで使えるかも。 人がいないためか、プールバーに従業員がおらず使用されていない。 プールから続くビーチは白く広い。 その先にある海は、波が高く砂を巻き上げているためか濁っているためシュノーケリングをする気も起きない。 ロビー下にあるメインレストランの夕食ビュッフェは、税込み大人　50リンギット、子供　25リンギット。 今回はチェックイン時にレストランの15％オフクーポンを受け取り、それを使用したため更にお得感が増した。 豪華ではないが、まずまずの内容だと感じた。それと、小さいながらも生バンド演奏も行っていた。 朝食ビュッフェは必要十分な種類。 プール越しに海も見れるので、朝からリゾートホテルの雰囲気を感じることができる。 スタッフは、笑顔がなくぶっきらぼうなのがマイナスだが、依頼すると普通にやってくれる。 タクシーは待機していないようで、ベルボーイに依頼すると5分程度でやってきた。 普通のホテルであるグランドコンチネンタルとプリムラを比較すると、 総合的にはプリムラを選んでしまうかもしれない。
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

The facilities in the room very terrible.

Wifi is suck. only wifi without Internet connection. should be advertised as non wifi hotel. the towels is not enough. there's no towel to be placed on th toilet 's floor. Toilet's floor is very slippery. I and my friend also slipped a few times. The front desk ladies wear a lot of makeup, not polite and very slow. The bellboy even worst. My friend are pregnant and I assisting her with her luggage. While I struggling with 2 luggages, the bellboys (yes , 2 of them) do nothing and didn't even open the front door for me ( They have a very on. I just standing a few steps away from them. The staff and facilities were terrible. I won't recommend this hotel to anyone.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty Hotel with bad pool

Big room with good view, bed comfortable. But many inserts in swimming pool, pool water is very very dirty. Many small cockroaches in toilet & cupboard. Must not stay this hotel again.
Verified review

6/10 Okay

Liked: Staff & service

everything ok

old hotel
Verified review

8/10 Good

Liked: Staff & service
Disliked: Property conditions & facilities

Nice and good view of the sea.

One of the premier hotels in Terengganu. lost it attraction .Need total facelift to be like the olden days.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
séjour parfait et le buffet petit déjeuné aussi
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ocean view & great ICT

We love the fresh wind blows over the ocean, the variety of buffet breakfast served with it's speciality Nasi Dagang and courteous waiters will definitely make us want to re-visit Primula again..
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Great room size

Breakfast buffet was good with both local & continental spread.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful place to stay.....heaven..

All my family member feel happy stay at Primula Beach Resorts. We will come back again in future plan for vacation.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cockrouchs in the room Bad wifi connection
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities

Friendly stsff

Torn bed sheets and torn towels Not enough toilet roll But food reasonably good
Verified review

8/10 Good

Liked: Room comfort
Nice place to stay.. Not much variety of breakfast..
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfaction Assured

Service was good Friendly with greetings smiles helpful Excellent breakfast value for money Good music n karaoke