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Grand Puteri Hotel

Property class: 3

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Photo gallery for Grand Puteri Hotel

Exterior - Grand Puteri Hotel (Kuala Terengganu)
Dining - Grand Puteri Hotel (Kuala Terengganu)
Pool - Grand Puteri Hotel (Kuala Terengganu)
Lobby - Grand Puteri Hotel (Kuala Terengganu)
Outdoor dining - Grand Puteri Hotel (Kuala Terengganu)
You can look forward to a coffee shop/cafe, dry cleaning/laundry services, and a business center at Grand Puteri Hotel. The on-site restaurant, Puteri Coffee House, offers lunch, dinner, and light fare. Guests can connect to free WiFi in public areas.

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Superior Double Room

Room

Superior Double Room

  • City view
  • 14 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room

Room

Deluxe Twin Room

  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Superior Double Room (with Breakfast)

Room

Superior Double Room (with Breakfast)

  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Deluxe Twin Room (with Breakfast)

Room

Deluxe Twin Room (with Breakfast)

  • City view
  • 17 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

About the neighborhood

Kuala Terengganu is home to Grand Puteri Hotel. Terengganu State Museum and Malaysian Handicraft Centre are cultural highlights, and travelers looking to shop may want to visit Pasar Payang and Kampung Cina. Looking to enjoy an event or a game while in town? See what's happening at Sultan Ismail Nasiruddin Shah Stadium or Sultan Mizan Zainal Abidin Stadium. Visit our Kuala Terengganu travel guide
Map
PT 3981, Jalan Masjid Abidin, Bandar Kuala Terengganu, Kuala Terengganu, Terengganu, 20100

What's nearby

  • Two people pointing towards a large sign with the letters "KT" and a heart symbol.
    Kampung Cina
    3 min walk - 0.2 miles
  • A display of colorful fabrics with floral patterns.
    Pasar Payang
    5 min walk - 0.3 miles
  • A modern building with three tall towers and a bridge in the foreground.
    Kuala Terengganu Drawbridge
    2 min drive - 1.0 mile
  • Zainal Abidin Mosque
    3 min walk - 0.2 miles
  • Sultan Ismail Nasiruddin Shah Stadium
    7 min walk - 0.4 miles

Getting around

  • Kuala Terengganu (TGG-Sultan Mahmood)
    25 min drive

Restaurants

  • SUBWAY
    5 min walk
  • KFC
    2 min walk
  • Kedai Makan No. 74
    3 min walk
  • Cool Blog MBKT
    3 min walk
  • Naj D' Leaf
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Puteri Coffee House

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Frequently asked questions

Does Grand Puteri Hotel have a pool?

Yes, this property has an outdoor pool.

Is Grand Puteri Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Puteri Hotel?

Check-in begins at 3 PM.

What time is check-out at Grand Puteri Hotel?

Check-out is at noon.

Where is Grand Puteri Hotel located?

Situated in Kuala Terengganu, this hotel is within a 10-minute walk of Zainal Abidin Mosque, Kampung Cina, and Pasar Payang. Central Market and Ho Ann Kiong are also within 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Puteri Hotel Reviews

7.6

Good

7.4

Cleanliness

8.2

Location

8.2

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 70 out of 286 reviews
Rating 8 - Good. 118 out of 286 reviews
Rating 6 - Okay. 71 out of 286 reviews
Rating 4 - Poor. 23 out of 286 reviews
Rating 2 - Terrible. 4 out of 286 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service
We have stayed many times over the years on holidays on Malaysia’s east coast we use Kuala Terengganu as a stop over between islands, Due to Covid this our first visit since 2019 and the hotel has improved a lot
Stayed 1 night in Aug 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Strategic Location, dont like- no ironing board and dificult to used the iron
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel really runs down, but the room service for cleanliness is absolutely unaccaptable. *Given stained towel. *Used tissues, hairs,etc.. that was used by previous hotel guest still inside the room. *blood stained on the wall and on toilet curtain. *cigarete smells.
Stayed 4 nights in Aug 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Mar 2024
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

A terrible experience

I have no idea how this hotel got such high rating before this. The hotel is old and lack of maintenance. There are stains on the carpet. The TV is so small that my monitor is bigger than it. The toilets are lack of amenities, only towels are provided. The hotel itself was constructed with the cheapest materials in the cheapest way. You can’t have a peaceful night and you can hear clearly about what is going on in the corridor. The swimming pool is close without notification. I booked the hotel with breakfast. When I went for the breakfast, the staffs told me that only hard boiled egg and toast were available as the chef was not there yet. It was 9.30am. I realised that walk-in rate is cheaper than online rate. I paid RM159/night with breakfast. However, walk-in rate is RM128/night. I feel cheated. The only consolation is the attitude of the staffs are good. In nutshell: 1. Not comfortable as the furnitures, toilet wares, floor tiles are all the cheapest materials. Don’t not deserve 3-stars. A boutique hotel will be better than this. 2. They tried their best to keep the cleanliness but it is impossible due to the age of the hotel. You can feel the feet is scratchy when you walk on the carpet. Gross. 3. No proper SOP. How can you advertise with breakfast but only provides a miserable breakfast? 4. Walk-in is cheaper than booking online. I paid RM159 with breakfast per night. Walk-in is RM128. Don’t stay in this hotel unless you absolutely have to.
Stayed 1 night in Apr 2021
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
the man and boy pool site very dirty and my son found berudu in the pool very dirty
Stayed 1 night in Mar 2021
Verified review

8/10 Good

Liked: Cleanliness, room comfort
quite ok...clean n comfort...staff is average, maybe need more training on customer service
Stayed 3 nights in Aug 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good

The besttt hotel
Stayed 1 night in Sep 2020
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

COSY & GOOD LOCATION HOTEL FOR A VISIT TO KT.

The 2-night stay was good except car parking is insufficient. Previously the car part owned by the Masjid was used, thus guests have ample parking space. We do not mind paying for that parking even for a daily fee instead of parking quite far away along the public road/shophouses. Cleanliness is ok with the room/hotel.
Stayed 2 nights in Jul 2020
Verified review

6/10 Okay

Disliked: Cleanliness
A lot of cockroach at room
Stayed 3 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything meets my expectation EXCEPT there was a baby cockroach when we turn on the light for the first time. Other than that it was superb.
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
The hotel looks impressive from the outside. Convenient location. Good service. Breakfast is good. Room needs renovation and more cleanliness. Old, greyish looking bath towels. No toiletries, except for a shower gel dispenser. The TV didn't work (no channels tuned in). Free wifi didn't work in room, only in the lobby. I also saw two cockroaches in the room. Clerk tried to ask me to pay the 10 MYR tax at check out, while I've already paid for it at check in.
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness
Good for me
Stayed 1 night in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to pay
Stayed 2 nights in Dec 2019
Verified review

6/10 Okay

Disliked: Room comfort

Revise The Star rating

Expected a good 3*, but it was not. The toilet/shower room is always wet. The airconditional unit located at a bad location.
Stayed 1 night in Nov 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very good Selesa Bersih Makanan sedap
Stayed 1 night in Nov 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and comfortable place to stay

Very comfortable with nearby shopping shop lot. Nearby masjid that we can pray there. Friendly staff. Delicious breakfast
Stayed 2 nights in Sep 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Separately swimming pool
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok hotel to stay
Stayed 1 night in Aug 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable hotel strategically located

coveniently located within walking distance from Pasar Payang and bus station. Good for people going Pulau Redang as jetty also nearby walking distance.
Stayed 3 nights in Aug 2019
Verified review

2/10 Terrible

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dekat dengan Masjid Putih.
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Swimming Pool
Stayed 2 nights in Jul 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly n breakfast quite good
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Locate at city centre, very easy to move 1 place to another. The room is good but little bit smelly
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
good facilities
Stayed 1 night in May 2019