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Zodiac Golden Palace Hotel

Property class: 2.5

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Photo gallery for Zodiac Golden Palace Hotel

A hotel reception area with a modern design, featuring a reception desk, seating area with red and black chairs, and a vase with flowers. - Zodiac Golden Palace Hotel (Kuala Lumpur)
A hotel entrance with a glass door, a reception desk, and a 'HOTEL' sign. - Zodiac Golden Palace Hotel (Kuala Lumpur)
A hotel room with a bed, a nightstand with a lamp, a window with curtains, and a colorful abstract painting on the wall. - Zodiac Golden Palace Hotel (Kuala Lumpur)
A hotel room with a large bed, two bedside lamps, a nightstand, and a telephone. - Zodiac Golden Palace Hotel (Kuala Lumpur)
A reception desk with a wooden finish, a vase of flowers, informational brochures, a clock, and a wall with various notices and a calendar. - Zodiac Golden Palace Hotel (Kuala Lumpur)
A short walk from Berjaya Times Square and Pavilion Kuala Lumpur, Zodiac Golden Palace Hotel provides a free daily manager's reception, dry cleaning/laundry services, and more. Stay connected with free in-room WiFi.

Reviews

6.6 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Laundry
  • Room service

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room

A hotel room with a large bed, two bedside lamps, a nightstand, and a telephone.

Standard Double Room

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Twin Room

A hotel room with two single beds, a nightstand with a phone, and wall-mounted lights.

Standard Twin Room

  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room

A neatly made bed with a headboard, a small bedside table with a bottle of water and a tissue box, and a wall-mounted light fixture.

Superior Room

  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room

A hotel room with two single beds, a large window with curtains, and wall-mounted lamps.

Family Room

  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Located in Bukit Bintang neighborhood, Zodiac Golden Palace Hotel is connected to a shopping center. Jalan Alor and Berjaya Times Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park and Batu Caves. Petrosains Science Discovery Centre and Perdana Botanical Gardens are also worth visiting. Visit our Kuala Lumpur travel guide
Map
16 Jalan Bukit Bintang, Kuala Lumpur, 55100

What's nearby

  • A bustling street market with people dining at tables, food stalls, and large cooking pots.
    Jalan Alor
    1 min walk - 0.1 miles
  • A busy urban street with various vehicles, including taxis and a large truck.
    Changkat Bukit Bintang
    2 min walk - 0.1 miles
  • A large indoor amusement park with a roller coaster, Ferris wheel, and various rides.
    Berjaya Times Square
    3 min walk - 0.2 miles
  • A busy urban street with a prominent building labeled 'Pavilion' and 'Armani / KL' on its facade.
    Pavilion Kuala Lumpur
    9 min walk - 0.5 miles
  • A busy street with a prominent sign for Jalan Petaling Street.
    Petaling Street Market
    14 min walk - 0.8 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station
    2 min drive
  • Imbi Station
    4 min walk
  • Kuala Lumpur International Airport (KUL)
    46 min drive

Restaurants

  • Restoran Wong Ah Wah (W.A.W) 黄亚华烧鸡翅
    2 min walk
  • Indian Empire
    1 min walk
  • Café Royale & Bar
    1 min walk
  • Dino’s Thai Food Restoran
    2 min walk
  • New World Thai Food Restaurant
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Self parking on site (MYR 5 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • Coffee and tea in common areas
  • Free daily manager's reception

Family friendly

  • In-room crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 4 floors
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with satellite premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Soundproofed rooms

Policies

Check-in

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • Diners Club
  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

  • Airport shuttle fee: MYR 100 per vehicle (one way)
  • Self parking fee: MYR 5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Zodiac Golden Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 5 per night.

What time is check-in at Zodiac Golden Palace Hotel?

Check-in end time: anytime.

What time is check-out at Zodiac Golden Palace Hotel?

Check-out is at noon.

Does Zodiac Golden Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of MYR 100 per vehicle applies.

Where is Zodiac Golden Palace Hotel located?

Located in Bukit Bintang, this luxury hotel is within a 10-minute walk of Jalan Alor, Berjaya Times Square, and Pavilion Kuala Lumpur. KLCC Park and Petaling Street Market are also within 1 mi (2 km). Imbi Station is only a 4-minute walk and Bukit Bintang Station is 6 minutes.

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Reviews

Zodiac Golden Palace Hotel Reviews

6.6

6.6

Cleanliness

7.6

Location

7.0

Staff & service

6.4

Property conditions & facilities
Rating 10 - Excellent. 47 out of 106 reviews
Rating 8 - Good. 5 out of 106 reviews
Rating 6 - Okay. 8 out of 106 reviews
Rating 4 - Poor. 15 out of 106 reviews
Rating 2 - Terrible. 31 out of 106 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Staff & service

They'd gone out of business, days before !

This hotel is closed!!! Out of business!!!!! You should update your website. I was lucky that a person on the street directed me to this nearby hotel... I feel I deserve a refund for my frustration, even though the management accommodated me in another hotel that they have nearby.
Stayed 3 nights in Feb 2018
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Es war unbeschreiblich...

Als wir ankamen, der Rezeptionist wusste nicht mal, dass wir eine Reservierung haben. Naja nach 15 Min durften ins Zimmer rein. Ich kann es leider nicht beschreiben, was wir gesehen haben. War alles schmutzig die Wände waren verschmiert. Im Badezimmer sah katastrophal aus. So zurück zur Rezeption...paar Minuten später, hat er uns ein neues Zimmer gegeben. Das sah etwas besser aus, es war schon echt spät, deswegen haben da übernachtet. Am nächsten Tag haben wir ausgeheckt und uns ein anderes Hotel gesucht. Ich muss ehrlich sagen, so was haben wir noch nie gesehen und erlebt.. nie wieder!!!!!!
Stayed 3 nights in Dec 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everywhere was very dirty.

I turn up to the hotel. The hotel was unexceptable. It was too dirty. Everywhere and toilet was very dirty. The air conditioning wasn’t in the working order broken and dirty. The worst part is the door no lock that can lock it from inside. As a women I don’t feel safe to stay at the hotel and had walk out.
Stayed 2 nights in Oct 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great first visit to KL!

The experience was amazing, close to train station and easy to get around.. no airport shuttle service but they do have cars you can take to the airport for very low price!!
Stayed 1 night in Sep 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent value hotel located

Good hotel in the perfect location in the heart bukit bintang room was clean and comfortable
Stayed 1 night in Sep 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

It was closed.

The hotel was closed and I had to find another one.
Stayed 4 nights in Sep 2017
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel in great location

Good hotel with amazing location. Friendly staff and good room service
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean n tidy

5 minutes walk from everything you want to do in bukit bintang. Great location..
Stayed 1 night in Jul 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

Check-in was relatively fast. Got a spacious corner room.Sadly the aircond in this room wasn't cooling properly. Called reception and they immediately switched us to another room which was slightly smaller but reasonably spacious. Had a good night's sleep after that.
Stayed 1 night in Aug 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible and worse hotel

Terrible hotel that I have ever stay before. - Receptionist took me 30 mins on check in progress where there is no others in the lobby. - they given me first room where I only discovered their aircond was spoiled and I requested change another room - changing room progress took me another 25~30mins - second room given, aircond was function but the bed was dirty with black spot on it. totally not hygiene at all. The TV has a very bad signal which they put blame on the TV contractor and TV connector was loosen where you need to push it back else your TV will not function. - Towel provided was stained with dirt which is total not acceptable ( I would rather they don't provide towel in the room instead of making me more frustrated) - HOTEL.com should put some responsibility on showing the rating in search page which I think this deserved 1.0 points. -HOTEL.com should also filter those bad hotel after so many negative feedback about this hotel.
Stayed 1 night in Jul 2017
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치는 좋지만 싸고 그 값을 하는 호텔

딱 그 가격만큼입니다. 잘 생각해보고 결정하세요. 위치는 정말 좋습니다.
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

싼 이유가 있습니다. 위치는 좋습니다.

딱 그 가격만큼 합니다. 너무 저렴합니다. 잘 생각해보고 가세욬ㅋㅋ
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

うるさい・汚い・せまい・寝れない

一週間の予定で予約しましたが、一泊しただけで、次の日に別のホテルを探して出てきました。正直、一晩過ごすのも苦痛でした。かびくさく、せまい、だけならまだしも、防音と書いていたのに期待したのですが、隣がレストランで深夜の２時まで営業しているらしく、とにかくうるさかったです。夜中の２時や３時でも、フロントが客室とフロントの間のドアを開けて私用の電話なのか、べちゃくちゃしゃべってうるさかったです。隣の部屋も夕方にカラオケをしてうるさかったです。もちろん、エクスペディアに電話をしたり、ホテルに聞きましたが、返金などはありませんでした。寝るだけなら、ということすらもできず、次の日は疲れてぐったりしてました。周りは、夜は売春婦が多いので、家族連れにはおすすめできません。昼でもそれらしき女性はいました。
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

Stairs needs to be cleaned

The stairs seems like it has never been cleaned. Use a vacuume cleaner to clean the carpet on stairs. Shower knob is too small. No hot water. Heater wasn't working.
Verified review

2/10 Terrible

Disliked: Property conditions & facilities, room comfort
Não foi boa. A cama era bem desconfortavel e não estava limpa quando chegamos. A reserva não estava pronta e tivemos que esperar mais de 20min para acesar ao quarto.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

VERY VERY VERY BAD HOTEL!!!!

Very very very dirty hotel. Not worth it as what i paid. Very good location for eat and shop BUT a lot of prostitution surrounding there!!!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最高の立地と残念なレセプションと残念なホテル

今までで泊まったホテルで1番最悪なところでした。 レセプションの男の人が友達とずっとテレビ電話をしていてチェックインをさせてもらえず、途中チェックインしたいということを伝えると手であっちに行けのようなことをされ睨まれました。その後20分ほど、他の宿泊予定者の方々と待ちやっとチェックインできるかと思ったら今来たばかりの人を先に対応し我々は文句を言ったが相手にしてもらえず、チェックイン自体もわざとやっているのかってほどものすごい時間をかけられてイライラしました。部屋も窓なしかつタバコの匂いで重苦しい空気でした。立地はアロー通りのすぐ横にありショッピングモールもご飯どころもすぐ近くにあるという最高な環境だけにすごく残念です。もう2度と泊まることはないと思います。
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Read this first! DON'T STAY HERE!

I'm going to keep this short and snappy as I can go on for a while! The ONLY thing good about this hotel was its prime location near many restaurants and shopping centres. I stayed in room 102. Requested a room with a window. Got a room with NO window. The bed sheet and duvet cover were not washed. They were sprayed with fabric freshener and the bed sheets was full of sweat stains. Part of the duvet cover was chewed by some rodent. Floor is an absolute filth. Don't walk bare foot. Shower was okay but water was not hot enough. Tap and Sink were filthy and was obviously not cleaned before we checked in. No housekeeping during my 10 nights stay. We had to ask for new towels and loo roll etc which we then had to collect from reception. Used towels were then piled up in the room. As there was no housekeeping the trash bin in the room was overfilled. Breakfast is served in another hotel about 100m down the road and the only thing they serve is Indian Poratha and Omelette, EVERYDAY. We only had breakfast twice. Breakfast starts at 9:30am by which time my tours already started so was unable to have breakfast on a few of the days. The staff were okay. There are rats in the ceiling. I don't know how big they are but I'm guessing they are huge as one fell on the ceiling and it made a loud thump as though someone fell over in the room above. I initially thought that until I heard the rats run and scrape it's claws at night. EWW! You get what you paid for but this is not it!
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not come back there!

Ever present smell of cigarettes; Rooms and bathrooms are in desperate need of new paint, new furniture and carpet. No fridge inside, nor any other available. TV, aircon and water heater work somehow, but better you can find on nearest verge collection. Certainly don't expect any toiletries. Pros I could find in a room: bed and sheets were ok; besides location is good
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Really dirty

Might want to consider another hotel - it's so dirty there, I mean filthy. Only good thing is the very nice guy at the reception.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible and terrible place

This is a terrible hotel, booked 4 nights for a family room. The room consists of 1 queen and 1 single bed, only can move side-way in-between. No table, has only a small stool, about 1 sq. foot, to be share with a family of 3. TV cannot received premium channels, complaints to front desk, no use, promise to fix, but never do. Air-con cannot be control, have to set at 16 degree C. Breakfast is bad as well, only 3 choices to choose from. Housekeeping is terrible too. No soundproof room, but its stated in web page, very noisy during the night. No coffee or tea in the common area, only a water dispenser. We decided to move out after 2 night stays at this terrible hotel. This place should not be call a hotel. I advise all fellow travelers, stay away from this hotel.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, dirty, unsafe

DO NOT STAY HERE! Pictures of rooms and room descriptions are highly misleading. The most glaring example: room description said "overlooking the city", but I got a room with no window at all, though that was the least of my problems with this place: - Pretty much everything in the tiny, windowless room was stained and dirty (floors, walls, bedding, etc.). Sheets and blankets seemed to have not been changed and washed in a very long time. - Room smelled of cigarette smoke. - The hotel is located in a red light district and felt very unsafe. It goes without saying that this place does not deserve a rating of 4.0. The fact that 4- and 5-star-reviews that call this place clean, comfortable, or even luxurious (?!) tend to be posted in clusters on the same dates (e.g. Oct 16, Sep 21) should have made me suspicious, but unfortunately, I failed to notice that before booking.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pengurusan hotel yang teruk, not value for money, saya tidak mensyorkan anda menginap disini. Keadaan bilik yang kotor. Tv pun rosak..hotel yang paling teruk saya diami..
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Didn't have reservation, cigarette burns in sheets

We booked late at night and when we showed up the hotel said they didn't have our booking. They stated that the room we'd booked wasn't available and offered us to stay in a lower rate room for the price we booked at. Because it was late, we accepted, however when we got to the room it was abysmal: cigarette burns in the sheets, mold and mildew everywhere and very tiny. We left immediately and went to a hotel a block away.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

差勁的旅館！

差勁 不值得光顧！