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The Platinum Suites

3.0 star property
Aparthotel with 2 outdoor swimming pools, near Suria KLCC Shopping Centre

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Photo gallery for The Platinum Suites

2 outdoor pools
Executive lounge
Premium Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets
Interior entrance
Executive Suite, 2 Bedrooms | Living area | 40-inch LCD TV with digital channels, TV, streaming services

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Dryer
  • Pool
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Executive Suite, 2 Bedrooms

Executive Suite, 2 Bedrooms | Private kitchen | Full-size fridge, microwave, stovetop, cookware/dishes/utensils

Executive Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washer/dryer
Blackout drapes/curtains
  • City view
  • 95 sq m
  • 2 bedrooms
  • 1 bathroom
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Premium Suite, 2 Bedrooms

Premium Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Premium Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washer/dryer
Blackout drapes/curtains
  • City view
  • 100 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washer/dryer
  • City view
  • 92 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 3 Bedrooms

Executive Suite, 3 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Executive Suite, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washer/dryer
Blackout drapes/curtains
  • City view
  • 128 sq m
  • 3 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Suite, 2 Bedrooms

Deluxe Suite, 2 Bedrooms | Blackout drapes, iron/ironing board, free WiFi, bed sheets

Deluxe Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Kitchen
Full-sized refrigerator/freezer
LCD TV
Washer/dryer
Blackout drapes/curtains
  • City view
  • 92 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 6
  • 1 King Bed and 1 Twin Bed

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About the neighborhood

Map
Jalan Sultan Ismail, Kuala Lumpur, Kuala Lumpur, 50250

What's nearby

  • Kuala Lumpur Tower - 9 min walk - 0.5 miles
  • Suria KLCC Shopping Centre - 10 min walk - 0.6 miles
  • Petronas Twin Towers - 10 min walk - 0.6 miles
  • KLCC Park - 12 min walk - 0.7 miles
  • Pavilion Kuala Lumpur - 17 min walk - 0.9 miles

Getting around

  • Bukit Nanas Station - 2 min walk
  • Kuala Lumpur Masjid Jamek Station - 19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah) - 35 min drive

Restaurants

  • ‪Hard Rock Cafe - ‬4 min walk
  • ‪Wariseni - ‬2 min walk
  • ‪Mixing Room - ‬3 min walk
  • ‪Xin Cuisine - ‬3 min walk
  • ‪Tandoor Grill - ‬2 min walk

About this property

The Platinum Suites

Aparthotel with 2 outdoor swimming pools, near Suria KLCC Shopping Centre
Along with 2 outdoor pools, this smoke-free aparthotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a coffee shop/cafe, and valet parking. Each apartment provides an LCD TV with digital channels, plus a kitchen with a refrigerator, a stovetop, and a microwave. Guests can appreciate conveniences like a washer/dryer and a dining area, and other amenities include free WiFi and a sitting area.
The Platinum Suites offers 5 air-conditioned accommodations with washers/dryers and complimentary bottled water. Accommodations offer separate sitting areas. Accommodations at this 3-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers, slippers, bidets, and complimentary toiletries.

This Kuala Lumpur aparthotel provides complimentary wireless Internet access. 40-inch LCD televisions come with digital channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

Languages

Chinese (Mandarin), English

Property amenities

Pool/Spa

  • 2 outdoor pools

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Valet parking on site (MYR 100 per day)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Kitchen

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Room service (limited hours)

Bedrooms

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Separate dining area
  • Separate sitting area

Entertainment

  • 40-inch LCD TV with digital channels
  • Streaming services

Laundry

  • Washer/dryer

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Free bottled water
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage

Location highlights

  • In a shopping district
  • In the city center
  • Near a metro station
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Children's pool
  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
6 children, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 500.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: MYR 150 per vehicle (one-way)
  • Valet parking fee: MYR 100 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned

Property is also known as

Platinum Suites Apartment Kuala Lumpur
Platinum Suites Apartment
Platinum Suites Kuala Lumpur
Apartment The Platinum Suites Kuala Lumpur
Kuala Lumpur The Platinum Suites Apartment
Apartment The Platinum Suites
The Platinum Suites Kuala Lumpur
Platinum Suites
Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel
The Platinum Suites Kuala Lumpur
The Platinum Suites Aparthotel Kuala Lumpur

Frequently asked questions

Does The Platinum Suites have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is The Platinum Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Platinum Suites?

Valet parking is available for MYR 100 per day. Limited spots are available.

What time is check-in at The Platinum Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Platinum Suites?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The Platinum Suites provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MYR 150 per vehicle applies.

Where is The Platinum Suites located?

Located in Golden Triangle, this aparthotel is within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers, and Suria KLCC Shopping Centre. Kuala Lumpur Convention Centre and Kuala Lumpur Tower are also within 15 minutes. Bukit Nanas Station and Dang Wangi Station are within a 5-minute walk.

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The Platinum Suites Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 30 out of 70 reviews
Rating 8 - Good. 18 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 9 out of 70 reviews
Rating 2 - Terrible. 6 out of 70 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

8.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mahri

Liked: Cleanliness, room comfort, communication
Everything is great.
Stayed 4 nights in Jul 2024

6/10 Okay

Christian

Disliked: Cleanliness

Good location and layout, terrible Maintenance.

Good location, Nice layout of apartment. Terrible Maintenance level, poorly equipped kitchen, and sleeps only 3 as is.
Stayed 3 nights in Jul 2024

6/10 Okay

Abdurahman

Liked: Property conditions & facilities
They charge you for any extras like baby cribs, blankets, and pillows
Stayed 22 nights in Jul 2024

6/10 Okay

Xiaoqing

Liked: Cleanliness

Space is great, place is out dated!

Checking was complicated and unusual, unsafe to scan your document with someone seating in a corner in the lobby surrounded by strange people. Check out was good, quick and seemed smooth. The second day, I waited whole day for cleaning crew after ample contacts.
Stayed 3 nights in May 2024

8/10 Good

Iskandar

Liked: Cleanliness, communication
Everything is ok only that the toilet flooring too slippery for kids.
Stayed 3 nights in Nov 2022

4/10 Poor

Moe

Disliked: Cleanliness, property conditions & facilities
Not clean. Took a long time to check in etc
Stayed 2 nights in Jul 2022

2/10 Terrible

Dieu V

Disliked: Communication
So bad management
Stayed 1 night in Jun 2023

4/10 Poor

thomas

Liked: Cleanliness, room comfort
Disliked: Communication

Disappointing

Check-in was ridiculous. Previously I've been able to check-in at reception, now it's through an agent, who couldn't find my booking. It took ages and was very stressful and then they made us change rooms after one night into a worse room. Then there's the amazing pool, which was ruined by an overzealous guard with unfathomable rules. We weren't allowed to walk the 3 meters from our table in the restaurant terrace to the pool - we had to go back through the restaurant, and back through security. No drinks by the pool either (that has changed). Basically no fun in the pool either. No one could explain why these rules were in place, but only that the rules had to be enforced. The accommodation itself was good value for money, but a lot of disappointments in there too.
Stayed 3 nights in May 2024

2/10 Terrible

James

Disliked: Communication
Easily the worst checkin experience i ever had. Provided all necessary ID and info. but still they couldnt find me in their system. After an hour and a half of pleading they finally gave me my key. I walked over to the elevator and the lights went out. Elevator down. Im on the 42nd floor. The checkin consists of going to a sofa in the lobby with 20 year oldiish ladies on laptops trying to check prople in. A horrendous system considering the price.No signs. I just took my luggage and went elsewhere. Really a terrible experience

6/10 Okay

Justin

Liked: Amenities
Disliked: Communication
If the price is too good to be true, then it probably is. I wish I would of known when I booked that this isn't a real hotel. It is privately owned apartments that they rent out and it functions semi like a hotel. I assumed it was a normal hotel but upon arrival I had to ask where to check in and I was told to contact my host, they showed me on my email confirmation from Expedia the fine print that showed my host name, I had to call them on WhatsAp, there was a group of people sitting in the lobby on couches with laptops that took my information and gave me one key. Traveling in a foreign country it just felt weird and slightly unsafe to start the trip. The room looked like the pictures except it was not very clean, dirty floors, stains on the sheets, and I found a used tooth brush in the shower. Usually these things don't bother me and I just contact the front desk, but in this situation there was no front desk to contact to ask them to come tidy up and change the sheets. I contacted them via WhatsApp and they ended up coming up a few hours later to clean up a little. The pool and the views are hard to beat but they were very busy. All in all I got what I paid for but knowing what I know now I wouldnt book here again.
Stayed 3 nights in Mar 2023

4/10 Poor

Natsumi

Liked: Cleanliness
Disliked: Communication
Stayed 3 nights in Dec 2024

8/10 Good

Fabio

Liked: Cleanliness, room comfort

Pro e contro... ma più i pro

Struttura in generale molto bella, abbiamo capito all'arrivo che non era tutto un hotel, ma solo una parte... il resto, quello che abbiamo prenotato noi, erano appartamenti gestiti da agenzie esterne; infatti non avevano una reception ma si appoggiavano con dei tablet su tavolini nella hall. Tutto sommato bene, a noi non funzionava la lavatrice che poi ci hanno sostituito il giorno dopo, servizio tutto sommato efficiente. La colazione non era inclusa e si doveva andare in un edificio attiguo a pagamento. Noi siamo andati a circa 200mt cove c'era un altro hotel con dei caffè all'interno. La piscina è bellissima! Il parcheggio è molto comodo sotto l'hotel. Posizione molto centrale a 10 min a pieda da petronas towers. Ci tornerei sicuramente-
Stayed 2 nights in Aug 2024

2/10 Terrible

Summer

Stayed 5 nights in Aug 2024

10/10 Excellent

Shutaro

Stayed 1 night in Jun 2024

2/10 Terrible

Darrel

Disliked: Cleanliness, room comfort, communication

Horrible & inaccurate

Horrible , the pictures are different from the actual hotel room. They are operating a hotel inside of a hotel. You need to check in with a random person. This is a hotel that is being sublet through an another management company. Mold in shower . Holes in ceiling
Stayed 2 nights in Nov 2023

2/10 Terrible

John

Stayed 1 night in Aug 2023

6/10 Okay

Alejandro

Liked: Cleanliness, property conditions & facilities, communication
Stayed 2 nights in Aug 2022

4/10 Poor

yoshinori

Stayed 2 nights in Aug 2022

8/10 Good

Yong Keong Steven

Liked: Cleanliness, amenities, property conditions & facilities, communication
Apartment was well kept, aircon and water heater worked well. Security was good for both carpark and guests' access. Tranquil environment for rest except for every morning's prayers between 545 - 615am.
Stayed 3 nights in Jun 2022

10/10 Excellent

Riina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

8/10 Good

Ádám

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Jenni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveler

Platinum Suites

Great, spacious, clean apartment for family of 5. Reasonable location, fairly central, close to monorail station and metro station. Very friendly and helpful lobby staff. Fabulous infinity pool with great view, funny to watch everyone posing for their pictures and selfies. Only downside was that there was only one key (and lift pass) per family which was a bit inconvenient. Overall though, an enjoyable stay.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018