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Grand Mercure Kuala Lumpur Bukit Bintang

4.0 star property
Boardwalk/promenade hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Swiss-Garden Hotel Bukit Bintang in central Kuala Lumpur offers a peaceful contrast to the city's energy. Enjoy drinks at the poolside bar, local dishes at Garden Terrace, high-speed WiFi, multilingual staff, and an outdoor pool with sun loungers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Hair dryer
Bidet
Bathrobes
Rainfall showerhead
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Separate bedroom
Hair dryer
Bidet
Bathrobes
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room

Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed Or 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed Or 2 Single Beds

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Family Room, 1 King Bed And 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room, 1 King Bed And 2 Single Beds

  • Sleeps 4

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About the neighborhood

Map
117 Jalan Pudu, Kuala Lumpur, 55100

What's nearby

  • Jalan Alor - 3 min walk - 0.2 miles
  • Berjaya Times Square - 7 min walk - 0.4 miles
  • Petaling Street Market - 10 min walk - 0.6 miles
  • Pavilion Kuala Lumpur - 14 min walk - 0.8 miles
  • Kuala Lumpur Tower - 15 min walk - 0.8 miles

Getting around

  • Imbi Station - 9 min walk
  • Kuala Lumpur Masjid Jamek Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪VCR - ‬2 min walk
  • ‪Dury Dury - ‬4 min walk
  • ‪Bröom at Bukit Bintang - ‬3 min walk
  • ‪Blue Boy Vegetarian Food Centre - ‬3 min walk
  • ‪Layali El Sham - ‬3 min walk

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Upscale hotel near Jalan Alor
Located close to Petaling Street Market and Kuala Lumpur Tower, Grand Mercure Kuala Lumpur Bukit Bintang provides a poolside bar, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy a meal at Agarwood Restaurant, the on-site restaurant. In addition to a gym and a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and concierge services
  • Tour/ticket assistance, a front-desk safe, and luggage storage
  • A 24-hour front desk, a banquet hall, and an elevator
  • Guest reviews give top marks for the helpful staff
Room features
All 325 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, bidets, and free toiletries
  • 40-inch Smart TVs with satellite channels
  • Daily housekeeping, desks, and phones

Similar properties

Superior Room, 3 Twin Beds | In-room safe, desk, laptop workspace, soundproofing
Ibis Styles Kuala Lumpur Bukit Bintang
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
8.4 out of 10, Very Good, 295 reviews
Ibis Styles Kuala Lumpur Bukit Bintang

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A poolside bar
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Self parking fee: MYR 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Grand Mercure Kuala Lumpur Bukit Bintang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Mercure Kuala Lumpur Bukit Bintang pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Mercure Kuala Lumpur Bukit Bintang?

Self parking is available for MYR 10 per day.

What time is check-in at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-out is at noon.

Where is Grand Mercure Kuala Lumpur Bukit Bintang located?

Located in Bukit Bintang, this hotel is within a 15-minute walk of Jalan Alor, Petaling Street Market, and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Merdeka Square are also within 1 mi (2 km). Imbi Station is 9 minutes by foot and Bukit Bintang Station is 11 minutes.

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Reviews

Grand Mercure Kuala Lumpur Bukit Bintang Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Location

8.2

Staff & service

8.0

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 116 out of 277 reviews
Rating 8 - Good. 95 out of 277 reviews
Rating 6 - Okay. 38 out of 277 reviews
Rating 4 - Poor. 15 out of 277 reviews
Rating 2 - Terrible. 13 out of 277 reviews

Reviews

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to night markets
Stayed 5 nights in Apr 2025

6/10 Okay

Abdul Ghani

Liked: Cleanliness, property conditions & facilities, room comfort

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Stayed 2 nights in May 2025

10/10 Excellent

Kumana Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Feb 2023

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly hotel, conveniently located to food, shops and transport
Stayed 5 nights in Jun 2023

8/10 Good

Ngunchaw

Liked: Property conditions & facilities
Nice
Stayed 9 nights in Jan 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is centralized and really close to Jalan Alor and many other stores.
Stayed 1 night in Nov 2024

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valuable and comfortable hotel, will recommend friends to stay 😊
Stayed 2 nights in Jun 2022

6/10 Okay

Soon Yong

No hand soap otherwise should be ok
Stayed 1 night in Jan 2025

10/10 Excellent

saira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is so nice! Clean and very modern. The location good..staff is v helpful.
Stayed 3 nights in Sep 2022

8/10 Good

Fauzia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was fast. The staff was attentive and helpful. The room was clean and spacious.
Stayed 2 nights in Aug 2022

10/10 Excellent

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family vacation

Stay with family and upgrade free for late check out, room (executive room) is decorated well and spacious, staffs are helpful and area is walkable to shopping (berjaya Times Square & IT mall - plaza low yat). Recommend place to stay and excellent service
Stayed 2 nights in Jul 2022

10/10 Excellent

Masnor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and comfortable bed. Within walking distance to places of interest. Famous Jalan Alor food street within 5 mins walking distance
Stayed 2 nights in Jun 2022

10/10 Excellent

myra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it's so elegent and clean
Stayed 1 night in Sep 2022

8/10 Good

George Thanarajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying there for couple of days. Staff were friendly and approachable from check in to check out. Hotel has the facility to keep the luggage even after check out, no need to warry about carrying it for hours before you catch the flight. Room was neat & clean.
Stayed 2 nights in Sep 2023

2/10 Terrible

Jessica

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Worst hotel ever - impossible to sleep

This hotel is undergoing renovations, which they did not bother to tell us about before we arrived. This meant the pool was closed and the gym had a massive padlock over the doors - very upsetting after I had filtered hotels to only see ones with a pool. There was loud building work from the renovations during the day. Then on our third night, we were woken up at 1:30 am by more loud building work, which went on with hammering and drilling noises for over an hour. We could not get back to sleep and had to wake up at 5:00 am for our flight. I would never in my worst nightmare have imagined a hotel who care about their guests so little that they allow loud building work for over an hour in the middle of the night. I reached out to the hotel about this issue, but they have ignored me. Our hotel room also did not have towels. I called reception to ask for towels. The staff were very friendly and said they would send some up. 20 minutes later, we still had no towels, so went down to reception to ask in person. It took a further 20 minutes (40 minutes in total) for our towels to come. This was a real pain after we had just come from over 14 hours of flights to get there and were desperate for a shower. I wouldn’t stay at this hotel again if you paid me.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor housekeeping, insufficient service at the breakfast
Stayed 4 nights in Dec 2023

8/10 Good

Pascale

Liked: Staff & service, property conditions & facilities, room comfort

Decent

Had a stop over in KL. Was here for less than 24 hours but was suitable. Very spacious twin room with decent size bathroom. The shower was mouldy in the grout which was a bit unpleasant. The reception helped us with a taxi to the airport.
Stayed 1 night in Sep 2022

10/10 Excellent

Muhammad Norshazwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 1 night in Sep 2022

10/10 Excellent

Nedu

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. But I was terribly disappointed with the breakfast. Your hotel is one of the few hotels which charged higher price for breakfast but it was not up to standard. Both days, were served the same menu. And the menu served were quite bored. Hope can pay attention on this aspect.
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Liked: Cleanliness

Bad Parking.

Not good when it comes to parking. Need to wake up stairs and the mostly people do park anyhow. So it's tough and quite messy.
Stayed 2 nights in Jun 2022

8/10 Good

Olivia

Liked: Cleanliness, staff & service
Buffet breakfast for our 4 nights stay were all the same, long queue for coffee, staffs are amazing and super friendly, very clean. But having the same breakfast for 4 days is a bit boring and really does not excite me at all. My coffee Nescafé Blend 43 with intensity at 3 and with blue cap gone missing. Nothing big deal, hoping the person who took it will enjoy it as much as my parents do. All in all, good

10/10 Excellent

??

Liked: Cleanliness, property conditions & facilities
The staffs were good kind.
Stayed 2 nights in Oct 2025

10/10 Excellent

Kan

Liked: Cleanliness, property conditions & facilities
とてもリッチが良かったですq
Stayed 3 nights in Jun 2025

2/10 Terrible

TAKUMI

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is being renovated and the entrance is difficult to understand.
Stayed 1 night in Aug 2025

6/10 Okay

seigo

Liked: Amenities
立地はすごく良い。 部屋の内装も前日泊まったダブルツリーとほとんど変わらない。 しかし、改装中の為正面エントランスからは入れず裏口の建物から入り1度2階に上がり連絡通路から行かないといけない。 改装中の為プールも使えない。
Stayed 2 nights in Aug 2025

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