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Grand Mercure Kuala Lumpur Bukit Bintang

5.0 star property
A modern retreat in Kuala Lumpur where travelers can enjoy poolside drinks, local cuisine, and thoughtful amenities just steps from the vibrant Jalan Alor

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Photo gallery for Grand Mercure Kuala Lumpur Bukit Bintang

Exterior - Grand Mercure Kuala Lumpur Bukit Bintang (Kuala Lumpur)
Minibar, in-room safe, desk, laptop workspace - Grand Mercure Kuala Lumpur Bukit Bintang (Kuala Lumpur)
Executive Room, 2 Twin Beds, City View | Minibar, in-room safe, desk, laptop workspace - Grand Mercure Kuala Lumpur Bukit Bintang (Kuala Lumpur)
Exterior - Grand Mercure Kuala Lumpur Bukit Bintang (Kuala Lumpur)
Restaurant - Grand Mercure Kuala Lumpur Bukit Bintang (Kuala Lumpur)
Swiss-Garden Hotel Bukit Bintang in central Kuala Lumpur offers a peaceful contrast to the city's energy. Enjoy drinks at the poolside bar, local dishes at Garden Terrace, high-speed WiFi, multilingual staff, and an outdoor pool with sun loungers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
  • Breakfast available

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

Executive Room, 2 Twin Beds, City View | Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, City View

  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Junior Suite, 1 King Bed, Balcony | Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

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About the neighborhood

Located in Bukit Bintang, a neighborhood in Kuala Lumpur, Grand Mercure Kuala Lumpur Bukit Bintang is in a shopping district and on the boardwalk/promenade. Merdeka Square and Jalan Alor are notable landmarks, and travelers looking to shop may want to visit Petaling Street Market and Pavilion Kuala Lumpur. Don't miss out on a visit to Perdana Botanical Gardens. Visit our Kuala Lumpur travel guide
Map
117 Jalan Pudu, Kuala Lumpur, 55100

What's nearby

  • Jalan Alor showing markets and street scenes as well as a large group of people
    Jalan Alor
    3 min walk - 0.2 miles
  • Bukit Bintang featuring a city and street scenes
    Changkat Bukit Bintang
    5 min walk - 0.3 miles
  • Bukit Bintang Plaza showing interior views and rides
    Berjaya Times Square
    7 min walk - 0.4 miles
  • Petaling Street Market showing markets, night scenes and street scenes
    Petaling Street Market
    10 min walk - 0.6 miles
  • KualaLumpur_PavilionKualaLumpur_6152234_05
    Pavilion Kuala Lumpur
    14 min walk - 0.8 miles

Getting around

  • Imbi Station
    9 min walk
  • Kuala Lumpur Masjid Jamek Station
    16 min walk
  • Kuala Lumpur International Airport (KUL)
    46 min drive

Restaurants

  • VCR
    2 min walk
  • Bröom at Bukit Bintang
    3 min walk
  • Dury Dury
    4 min walk
  • Blue Boy Vegetarian Food Centre
    3 min walk
  • Layali El Sham
    3 min walk

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Luxury hotel near Jalan Alor
Located close to Petaling Street Market and Kuala Lumpur Tower, Grand Mercure Kuala Lumpur Bukit Bintang provides dry cleaning/laundry services, car rentals on site, and a gym. Be sure to enjoy a meal at Agarwood Restaurant, the on-site restaurant. In addition to a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and a banquet hall
  • Concierge services, an elevator, and 8 meeting rooms
  • A 24-hour front desk, multilingual staff, and a front-desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 325 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Detached private bathrooms with rainfall showers and bidets
  • 40-inch Smart TVs with satellite channels
  • Daily housekeeping, desks, and phones

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Self parking fee: MYR 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Grand Mercure Kuala Lumpur Bukit Bintang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Mercure Kuala Lumpur Bukit Bintang pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 10 per day.

What time is check-in at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-out is at noon.

Where is Grand Mercure Kuala Lumpur Bukit Bintang located?

Located in Bukit Bintang, this luxury hotel is within a 15-minute walk of Jalan Alor, Petaling Street Market, and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Merdeka Square are also within 1 mi (2 km). Imbi Station is 9 minutes by foot and Bukit Bintang Station is 11 minutes.

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Reviews

Grand Mercure Kuala Lumpur Bukit Bintang Reviews

8.2

Very Good

8.4

Cleanliness

7.4

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 121 out of 284 reviews
Rating 8 - Good. 96 out of 284 reviews
Rating 6 - Okay. 39 out of 284 reviews
Rating 4 - Poor. 15 out of 284 reviews
Rating 2 - Terrible. 13 out of 284 reviews

Reviews

8/10 Good

Wai Kuen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs was polite and is approachable . Room was big and clean and provided the necessary essentials in the room such as soap, shampoo, toothbrush etc WiFi was abit annoying as you have to log in everyday if you are not a member to the hotel chain. There are convenient stores which are open 24hrs so that was handy.
Stayed 2 nights in Dec 2025

10/10 Excellent

??

Liked: Cleanliness, property conditions & facilities
The staffs were good kind.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite place in Bangkok. Excellent staff and attention to service and detail. 5 star service.
Stayed 1 night in Sep 2025

8/10 Good

Manik

Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic and extremely downtown especially for eateries and close to China town
Stayed 2 nights in May 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well maintained hotel
Stayed 1 night in May 2025

10/10 Excellent

Basir

Liked: Cleanliness, property conditions & facilities
Spacious n clean
Stayed 1 night in May 2025

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Stayed 3 nights in Feb 2025

10/10 Excellent

Seng Tiong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient and accessible. Staff were amicable and helpful. Enjoyed my stay here.
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Centrslly located. Walkable to the monorail and LRT. Surrounded by dining options.
Stayed 5 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very confident location. Free upgrade by the hotel and staff are nice
Stayed 3 nights in Mar 2024

10/10 Excellent

Haris Bin

Liked: Cleanliness, staff & service, amenities
Had been there many times. Good service from the staff. Near to the wholesale center.
Stayed 3 nights in Mar 2024

10/10 Excellent

SUNGBUM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very near location to go Jalan Alor, Chinese town and central market. Can go to by walk. staffs are kind.
Stayed 4 nights in Feb 2024

10/10 Excellent

Ana Hafizah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’m really satisfied with this hotel. Walking distance to Bintang Walk. Comfortable pillow, bed and all the services provided. That’s all.
Stayed 2 nights in Dec 2023

10/10 Excellent

Iz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff name Izham always make us feels welcome.
Stayed 1 night in Oct 2023

8/10 Good

George Thanarajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was staying there for couple of days. Staff were friendly and approachable from check in to check out. Hotel has the facility to keep the luggage even after check out, no need to warry about carrying it for hours before you catch the flight. Room was neat & clean.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location location location :) Short walk to Jl Alor..the "food court" street. Every imaginable asian delicacy. Also a short walk to Petaling Street markets, and all Bukit Bintang pubs, Clubs and massage parlours. Even the Pavillion Shopping Mall was walkable. Hotel itself was very good.
Stayed 3 nights in Sep 2023

8/10 Good

Mina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and the staff were nice. Hoewer, There were some connection room that were not soundproof. So, the noise of next door easily could be heard.
Stayed 5 nights in Jun 2024

6/10 Okay

nahed

Liked: Cleanliness, property conditions & facilities, room comfort
I have rated it OK based on sone not so pleasant experiences. Romm was very karge but nit adequately furnished. Primarily, very dark with hardly any lights. Area with mirror has absolutely no light and all LED lights very dim. Breakfast experience was terrible. Variety if foid but extremely poir setvice. Ckean dishes not available, no refills done, tea/coffee machibes run out of beans and no refills. Requested front desk to print our boarding passes. They said to send them at their email address. Sent them three times and they still never printed. New staff came and said to send again. Location very good and conveniently close to all toyrist places.
Stayed 3 nights in Feb 2025

10/10 Excellent

Marzuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant environment, ambience & service
Stayed 2 nights in Dec 2025

10/10 Excellent

Nedu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 3 nights in Dec 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient..clean..good staff
Stayed 1 night in Aug 2025

8/10 Good

Hoa Chanh

Liked: Cleanliness, amenities, property conditions & facilities
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Stayed 3 nights in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Clarke Quay.
Stayed 3 nights in May 2025

10/10 Excellent

Sabu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with family.
Stayed 3 nights in Oct 2022

6/10 Okay

KA KIT

Liked: Cleanliness, room comfort
The equipment is quite old and no towels and water when check in.
Stayed 3 nights in Sep 2025