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Shangri-La Kuala Lumpur

5.0 star property
Fitness classes and rejuvenating massages await guests who can spend their days relaxing in beautiful garden surroundings at this urban retreat

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Photo gallery for Shangri-La Kuala Lumpur

City view - Shangri-La Kuala Lumpur (Kuala Lumpur)
Sauna, hot tub, body treatments, hydrotherapy, body wraps, body scrubs - Shangri-La Kuala Lumpur (Kuala Lumpur)
Lobby lounge - Shangri-La Kuala Lumpur (Kuala Lumpur)
Lobby - Shangri-La Kuala Lumpur (Kuala Lumpur)
Front of property - Shangri-La Kuala Lumpur (Kuala Lumpur)
Shangri-La Kuala Lumpur, steps from Petronas Twin Towers, offers a vibrant city escape. Enjoy the spa, poolside bar, and on-site shopping. Free in-room WiFi and a coffee shop are available. Nearby attractions include KLCC Park and Suria KLCC Shopping Centre.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(27 reviews)
  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed

9.2 out of 10
Wonderful
(20 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Horizon Club, Executive Room, 1 King Bed

Horizon Club, Executive Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 1 King Bed

9.4 out of 10
Exceptional
(13 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 1 King Bed, Bathtub (Selection)

Premium bedding, minibar, in-room safe, desk

Premier Room, 1 King Bed, Bathtub (Selection)

9.6 out of 10
Exceptional
(7 reviews)
  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Executive Room, 2 Twin Beds

9.4 out of 10
Exceptional
(12 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Horizon Club, Executive Room, 2 Twin Beds

Premium bedding, minibar, in-room safe, desk

Horizon Club, Executive Room, 2 Twin Beds

9.0 out of 10
Wonderful
(6 reviews)
  • City view
  • 39 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Room, 1 King Bed, Non Smoking (Premier)

Premium bedding, minibar, in-room safe, desk

Family Room, 1 King Bed, Non Smoking (Premier)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 80 sq m
  • Sleeps 4
  • 1 King Bed

About the neighborhood

Located in Golden Triangle, a neighborhood in Kuala Lumpur, Shangri-La Kuala Lumpur is in the entertainment district and near a metro station. Kuala Lumpur Tower is a notable landmark, and travelers looking to shop may want to visit Pavilion Kuala Lumpur and Suria KLCC Shopping Centre. Traveling with kids? Make time for Berjaya Times Square, or check out an event or a game at Bukit Jalil National Stadium. Spend some time exploring the area's activities, including golfing. Visit our Kuala Lumpur travel guide
Map
11 Jalan Sultan Ismail, Kuala Lumpur, 50250

What's nearby

  • Kuala Lumpur Forest Eco Park
    Kuala Lumpur Forest Eco Park
    3 min walk - 0.2 miles
  • Kuala Lumpur Tower
    Kuala Lumpur Tower
    5 min walk - 0.3 miles
  • Suria KLCC Shopping Centre
    Suria KLCC Shopping Centre
    10 min walk - 0.6 miles
  • Petronas Twin Towers
    Petronas Twin Towers
    10 min walk - 0.6 miles
  • KLCC Park
    KLCC Park
    12 min walk - 0.7 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station
    2 min drive
  • Bukit Nanas Station
    5 min walk
  • Kuala Lumpur International Airport (KUL)
    47 min drive

Restaurants

  • Xin Cuisine
    6 min walk
  • Lemon Garden Cafe
    5 min walk
  • Arthur's Bar & Grill, Shangri-La Hotel
    2 min walk
  • HAN Modern Korean Grill
    2 min walk
  • Melting Pot Café
    5 min walk

About this property

Shangri-La Kuala Lumpur

Luxury family-friendly hotel near Petronas Twin Towers
Located close to KLCC Park and Pavilion Kuala Lumpur, Shangri-La Kuala Lumpur provides a poolside bar, a terrace, and shopping on site. Treat yourself to a body treatment, a massage, or hydrotherapy at the onsite spa. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a hair salon. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also find perks like:
  • An outdoor pool and a children's pool, along with sun loungers
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Express check-in, supervised childcare (surcharge), and a computer station
  • Guest reviews speak highly of the helpful staff and walkable location
Room features
All 662 rooms boast comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-compatible safes and laptop-friendly workspaces. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with showers and bidets
  • LCD TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: MYR 98 for adults and MYR 98 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Fitness classes
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 15 meeting rooms
  • Computer station
  • Conference center (84,573 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Doorbell and phone notification
  • Elevator (45 inch wide door)
  • Lever door handles
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 28 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 6 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for MYR 174.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 400 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 98 for adults and MYR 98 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 174.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Kuala Lumpur Shangri-La
Hotel Shangri-La Kuala Lumpur
Kuala Lumpur Hotel Shangri-La
Kuala Lumpur Shangri-La
Kuala Lumpur Shangri-La Hotel
Shangri-La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri La Kuala Lumpur
Shangri-La Kuala Lumpur Hotel
Shangri La Hotel Kuala Lumpur
Shangri-La Kuala Lumpur Kuala Lumpur
Shangri-La Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Shangri-La Kuala Lumpur have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Shangri-La Kuala Lumpur pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Shangri-La Kuala Lumpur?

Check-in start time: 2 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Shangri-La Kuala Lumpur?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Kuala Lumpur located?

This family-friendly Kuala Lumpur hotel is located in the entertainment district, within a 15-minute walk of Kuala Lumpur Forest Eco Park, Petronas Twin Towers, and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Suria KLCC Shopping Centre are also within 15 minutes. Bukit Nanas Station is only a 5-minute walk and Dang Wangi Station is 8 minutes.

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Reviews

Shangri-La Kuala Lumpur Reviews

9.4

Exceptional

9.4

Cleanliness

8.6

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 754 out of 1004 reviews
Rating 8 - Good. 161 out of 1004 reviews
Rating 6 - Okay. 52 out of 1004 reviews
Rating 4 - Poor. 19 out of 1004 reviews
Rating 2 - Terrible. 18 out of 1004 reviews

Reviews

Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 4 nights in Mar 2026
Verified

10/10 Excellent

Renend

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel !!The staff is very helpful and location is great. It’s easy to walk around to shops, restaurants and Malls. One of the best hotels around with top tier service. Breakfast is also wonderful with lots of choices.
Stayed 3 nights in Mar 2026
Verified

8/10 Good

Tony

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with excellent staff.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Gary F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was very good lots of choice, the room was very clean and freshly towels,
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

Isabel

Liked: Cleanliness, amenities, property conditions & facilities
Staffs all around the hotel were really friendly and welcoming. The room I booked was well maintained as well! Would loved it more if they had a cocktail bar in the hotel :)
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, amenities
Fantastic hotel, staff and service, and a great location
Stayed 4 nights in Oct 2025
Verified

8/10 Good

janice

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is perfectly situated for sightseeing in Kuala Lumpur. Staff are very friendly. The room was spotlessly clean and well presented.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Anurag

Liked: Cleanliness, amenities, property conditions & facilities
Great location to get around main sites in Kualalampur
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Stuart

Liked: Cleanliness, amenities, property conditions & facilities
I just love this hotel, it has excellent amenities, very friendly staff, excellent food and beautiful rooms.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel and service. Every staff member works so hard and is super friendly. Big thanks to Adilah, she made our family stay in this hotel absolutely amazing.
Stayed 4 nights in Dec 2025
Verified

10/10 Excellent

Hui-Ming

Liked: Cleanliness, amenities, property conditions & facilities
Room is good. Everything works (usually does not in other KL hotels), including the inbuilt USB charger. Staff are also very courteous. Free car parking for guests too.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Vishal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location, the welcoming by staff, the large lobby, excellent breakfast selection, ease of lifts with very little waiting time, great club lounge, nice gym facilities and lovely room. Walking distance to most locations.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

MUHAMMAD IQBAL J

Liked: Cleanliness, amenities, property conditions & facilities
Right from check in , the stay was excellent They got us checked in early as room was ready Staff was very professional and pleasant
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience and the staff were so wonderful.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Alexander Solhus

Liked: Cleanliness
Excellent hotel, very good location too. The staff are amazing - always taking great care of you!
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

prab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean,friendly staff
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Lay khim

Liked: Cleanliness, amenities, property conditions & facilities
Very comfortable bed, friendly staff, very good breakfast. We enjoyed our stay very much. Thank you.
Breakfast with a lot of variety
Only good vibes lobby
Convenient shuttle service
Delicious mooncakes
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Sairah

Liked: Cleanliness, amenities, property conditions & facilities
We had an excellent experience. I was a bit apprehensive travelling with an infant and a newborn but they made us feel so welcome. From the tent for my infant to the small amenities and friendly staff - it was one of the best stays that we have had. Highly recommend!
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

EMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the breakfast buffet because it offered a wide variety of choices. Also, the room was well-maintained and clean, which was great.
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Faysal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT IS NICE AND QUIET THE BREAKFAST WAS AMAZING.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
clena room, staff service, staff amenities, gym and pool
Stayed 4 nights in Oct 2025
Verified

10/10 Excellent

Evonne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the Horizon Lounge room and had a good breakfast everyday. Room condition is a bit aged and should have a makeover soon. Bed mattress was excellent though - had very good sleep every night! Hotel is close and walkable to Pavilion and KLCC
Stayed 2 nights in Dec 2025
Verified

10/10 Excellent

Corneliu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything from service up to a very good breakfast was excellent. Hotel atmosphere is very good. Rooms are very clean. The hotel itself is very well placed.
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the KL Shanghai La for 5 nights in December 2025. From the first moment arriving until we left we cannot express how wonderful the experience was. The staff are exceptional, they can not do enough for you. The room was spacious and well appointed. It was beautifully clean and the day service was first class. We ate at the Lemon Garden on the weekend. The seafood buffet was one of the highlights of our Asian tour
Stayed 4 nights in Nov 2025