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Resorts World Awana

4.5 star property
Luxury hotel with 2 restaurants and a golf course

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Photo gallery for Resorts World Awana

Interior
Mansion | Living area | 32-inch TV with satellite channels
Mansion | Bathroom | Free toiletries, hair dryer, towels, soap
Executive Suite | Bathroom | Free toiletries, hair dryer, towels, soap
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Parking available
  • Bar
  • Gym
  • Housekeeping

Room options

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About the neighborhood

Map
Km13, Genting Highlands, Genting Highlands, Pahang, 69000

What's nearby

  • Genting Highlands Premium Outlets - 10 min walk - 0.6 miles
  • Genting Skyway - 5 min drive - 1.9 miles
  • Chin Swee Cave Temple - 5 min drive - 1.7 miles
  • First World Plaza - 8 min drive - 2.6 miles
  • Genting SkyWorlds Theme Park - 8 min drive - 2.9 miles

Getting around

  • Kuala Lumpur Gombak Station - 50 min drive
  • Subang (SZB-Sultan Abdul Aziz Shah) - 76 min drive

Restaurants

  • ‪The Coffee Bean & Tea Leaf @ Genting Premium Outlets - ‬19 min walk
  • ‪Pao Xiang Bah Kut Teh - ‬19 min walk
  • ‪Dome Café @ Genting Premium Outlets - ‬8 min drive
  • ‪Godiva - ‬8 min drive
  • ‪Starbucks - ‬20 min walk

About this property

Resorts World Awana

Luxury family-friendly hotel near Genting Highlands Premium Outlets
You can look forward to a golf course, a poolside bar, and a grocery/convenience store at Resorts World Awana. Tee up with amenities like a driving range at this hotel. Be sure to enjoy lunch, dinner, and a poolside location at the two on-site restaurants. Enjoy the gym, as well as activities like archery. Stay connected with free WiFi in public areas, and guests can find other amenities such as shopping on site and 3 coffee shops/cafes.
You'll also find perks like:
  • An outdoor pool
  • Limo/town car service, buffet breakfast (surcharge), and 3 outdoor tennis courts
  • Self parking (surcharge), luggage storage, and wedding services
  • A porter/bellhop, a front-desk safe, and ATM/banking services
  • Guest reviews speak well of the overall condition
Room features
All 410 rooms include comforts such as air conditioning, in addition to thoughtful touches like free bottled water and room service.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • 32-inch TVs with premium channels
  • Refrigerators, electric kettles, and ceiling fans

Languages

English

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free casino shuttle
  • Free theme park shuttle
  • Limo/town car service
  • Secured, covered self parking on site (MYR 18 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: MYR 36 for adults and MYR 18 for children
  • 2 restaurants
  • 3 coffee shops/cafes
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Flavours Cafe

Things to do

  • 18-hole golf course
  • 24-hour pool access
  • 3 outdoor tennis courts
  • Archery
  • Children's club
  • Golf
  • Golf driving range
  • Gym
  • Outdoor pool
  • Playground
  • Shopping

Family friendly

  • Children's club
  • Free area shuttle
  • Free theme park shuttle
  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Barbecue grill
  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The host will greet guests on arrival
This property doesn't offer after-hours check-in
At check-in, guests must provide a record of full COVID-19 vaccination
Guests providing vaccine records must have received complete COVID-19 vaccination at least 28 days prior to check-in
For any questions, please contact the property using the information on the booking confirmation
The Genting Highlands Theme Park will be closed for renovation until further notice.

Renovations and closures

The following facilities or services will be unavailable from September 23 2023 to September 19 2025 (dates subject to change):
  • Swimming pool

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per stay
  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MYR 36.00 for adults and MYR 18.00 for children
  • Covered self parking fee: MYR 18.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Awana Genting Highlands
Resorts World Genting Awana Hotel Genting Highlands
Awana Hotel Genting Highlands
Hotel Awana
Awana Genting Highlands Hotel Genting Highlands
Awana Resort Genting Highlands
Awana Genting Highlands Hotel
Resorts World Genting Awana Hotel
Resorts World Genting Awana Genting Highlands
Resorts World Genting Awana
Resorts World Awana Resort Genting Highlands
Resorts World Awana Resort
Resorts World Awana Genting Highlands
Awana Hotel
Resorts World Awana Hotel
Resorts World Awana Genting Highlands
Resorts World Awana Hotel Genting Highlands

Frequently asked questions

Does Resorts World Awana have a pool?

Yes, this property has an outdoor pool. Pool access is available 24 hours a day. The pool will be unavailable from September 23 2023 to September 19 2025 (dates subject to change).

Is Resorts World Awana pet-friendly?

No, pets are not allowed at this property.

How much is parking at Resorts World Awana?

Self parking is available for MYR 18.00 per day.

What time is check-in at Resorts World Awana?

Check-in start time: 3 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Resorts World Awana?

Check-out is at noon.

Where is Resorts World Awana located?

This family-friendly Genting Highlands hotel is within 3 mi (5 km) of Genting Highlands Premium Outlets and Genting Skyway. Happy Bee Farm & Insect World and Sky Venture Wind Tunnel are also within 6 mi (10 km).

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Resorts World Awana Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 154 out of 853 reviews
Rating 8 - Good. 343 out of 853 reviews
Rating 6 - Okay. 228 out of 853 reviews
Rating 4 - Poor. 74 out of 853 reviews
Rating 2 - Terrible. 54 out of 853 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nio

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 2 nights in May 2023

10/10 Excellent

Harpreet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 1 night in Sep 2022

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort

Good place for a few nights

Comfortable beds and good shower, but overall the public areas and hallways looked dated. Also there was a rediculously loud pool party till midnight.
Stayed 1 night in Jan 2023

6/10 Okay

Devaprasad

Disliked: Staff & service, amenities
Weather was a pleasant surprise.

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, amenities
The property has been upgraded and the food and service is excellent. Keep it up!!

10/10 Excellent

MING YU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy for stay for night

Good and clean room for stay for one night, shutter provide from hotel to cable car terminal and outlet mall is good and efficient, but if can increase frequency of shuttle and required to ensure for hotel customer take a ride is better.
Stayed 1 night in Apr 2023

8/10 Good

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel room is clean and spacious but pillow is too slow; personal view. Enjoyed the cool air, may consider Awana again when next visit Genting.

10/10 Excellent

Ellina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old hotel but have refurbish the amenities and furnitures since then so it is now really aesthetically pleasing. I love that they have the shuttle services to GPO/cable cars. Soo much love for this.
Stayed 1 night in Aug 2022

8/10 Good

Abhijeet

Liked: Cleanliness
Staff & Service should be better

8/10 Good

KIM FONG

Liked: Cleanliness, staff & service
We had a good stay at Awana. The environment is cleaned. We booked 2 rooms for 3Nights. However, one of our balcony's door's is not able to lock securely. The free shuttle bus frequency of 1 hour interval is too long.
Stayed 3 nights in Apr 2023

6/10 Okay

Michelle

Liked: Staff & service
Disliked: Property conditions & facilities
Expensive. But the room quality is not there
Stayed 1 night in Jun 2023

8/10 Good

Then Kong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like:Car park need to pay
Stayed 2 nights in Aug 2022

8/10 Good

Fumito

Liked: Cleanliness, staff & service, property conditions & facilities
Spacious & clean room. Transport to Outlet is available. But frequency & capacity of transport bus was limited. Ordered Aglio Olio pasta at the restaurant located in opposition of reception. It was too spicy. Nevertheless, overall evaluation was good. V

8/10 Good

mandee

Liked: Cleanliness, staff & service, property conditions & facilities
Room size is good with 2 queens bed nice for 4pax reasonable price. Room is bright and clean. I like the new look of Awana, gym is equipped with technogym and have a yoga room with mirror. Restaurant ambient is nice, facing pool wt live band. Food is good. Weekend roast not bad. Happy hour is a good deal! Used to get check out gift (flower/plant) is lovely! But not this trip. cons: mosquitoes at lobby waiting area. construction noise

10/10 Excellent

KISHORE

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel awana to highlands bus is small and cant accommodate if many people around. Its a drawback. Less frequent service and lesser capacity vehicle
Stayed 1 night in Aug 2022

8/10 Good

kai see

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good with the low season price at RM205. The hotel room was newly renovated with greenery view but the public toilet at the lobby was very old and no water supply. Very poor maintenance car park, no lift access to the hotel lobby, feeling unsafe. Bad facilities if you pay at normal room price where might charge at least RM300 - 400/night. Two dining restaurants at the hotel but a slightly expensive with the portion (Awana garden hotpot restaurant) but the view and environment were good.
Stayed 1 night in Nov 2022

6/10 Okay

Jenny

Liked: Room comfort
Disliked: Property conditions & facilities

Poor Maintenance

The hotel is spacious. Can feel the fresh air. I think due to pandemic period, there’s plenty of upgrade and improvement needed for the hotel. In the room, the soap dispensers were rusty. The kettle was also rusty and I have it changed. The wardrobe is giving way. I stayed on the 22nd floor with a balcony. The room has many many small insects and flying ants.
Stayed 1 night in Dec 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

For the price paid I expected more. I had an executive room but it wasn't that glamorous and to get hot water in the shower you had to turn the knob in the cold direction which was confusing.
Stayed 1 night in Jan 2023

10/10 Excellent

Yit Meng

Liked: Cleanliness, staff & service, property conditions & facilities
There is no proper signage pointing to the entrance. I missed the turn in two times. The signboard is not clear and many guests missed the road as there are two entrances side by side and one leads to no mans land. The multi level carpark autopay machines are not in working order.
Stayed 1 night in Aug 2022

2/10 Terrible

Peter

Liked: Property conditions & facilities
Disliked: Staff & service
Whilst I do like Resorts World Awana, my enjoyable experience quickly became extremely painful due to the Car Park situation. Upon returning to the Car Park at around 3am, I had no option but to use touch-n-go to access the carpark (no alternative option as I'm not a "gold" RW member). The next day, I realized that my TnG balance was RM 6 short of the required balance. Seeking a solution, the staff was extremely unhelpful. The solution was to do a 90min round-trip to the Premium Outlets (via bus shuttle at 1hr intervals) to top-up the card at 7-11 and retrieve the car, as no other option was seemingly available. Since we wanted to use the car immediately, we ended up walking to 7-11, which is a painful uphill journey. Overall, this put a huge dampener on the experience, and is frankly terrible customer support and a lousy customer experience. If your hotel car-park ONLY takes TnG, at least have some reasonable option for top-up, or an alternative way to help customers retrieve their car in emergencies (e.g., cash). This whole thing was really dumb and unacceptable
Stayed 1 night in Apr 2023

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay. Loved the bed and pillows

We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO on the half hour (no service at 7.30pm). The bus is small and it is first come first served. No room for big luggage. Grab cost us 20RM with luggage so we were happy. Soem say you can walk from the GPO to the hotel but I would not recommend it. The traffic is horrendous and the hills are very steep. You get one free cable car ticket per room - not per person. There are shops and restaurants at the GPO but there are so many more at the top of the mountain but the cost is higher. The restaurants in the Awana hotel are good. The Awana Bio Park is not fully open yet as it is undergoing major renovation. Hopefully the Biopark will be fully operational by early 2025. It should be amazing when fully open. Meantime you can take a nature walk with Pat and/or Eddie for 20RM per person at 9am each day. Two hour walk.
Stayed 3 nights in Sep 2023

8/10 Good

Antonius

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

VITO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Come al centro di Kuala (Four point by Sheraton) questa enorme e splendida struttura immersa nel verde, offre davvero tutto. Peccato esser stato poco
Stayed 1 night in Jul 2024

8/10 Good

Chuan Thiam

Stayed 3 nights in Feb 2023

10/10 Excellent

Lili

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and warm service

There was nice and warm welcome from awana staff. Very good service. Me and my child feel comfortable and safe. Many event in this hotel from morning until night for any ages. The big size bed enough for us. This hotel is near outlet and food place.
Stayed 1 night in Jun 2023