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New Town Hotel Sunway Metro, Bandar Sunway

Property class: 2.5

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Photo gallery for New Town Hotel Sunway Metro, Bandar Sunway

A resort with multiple swimming pools, water slides, and a covered area with lounge chairs. - New Town Hotel Sunway Metro, Bandar Sunway (Petaling Jaya)
A hotel room with a bed, a bathroom, and a large window with a view of a historic building. - New Town Hotel Sunway Metro, Bandar Sunway (Petaling Jaya)
A hotel reception area with a reception desk, a clock, and a red welcome mat. - New Town Hotel Sunway Metro, Bandar Sunway (Petaling Jaya)
A hallway with wooden flooring and a series of elevators. - New Town Hotel Sunway Metro, Bandar Sunway (Petaling Jaya)
The exterior of the New Town Hotel with a signboard, a multi-story building, and a parked car in front. - New Town Hotel Sunway Metro, Bandar Sunway (Petaling Jaya)
A short walk from Sunway Pyramid Mall, New Town Hotel Sunway Metro, Bandar Sunway has plenty to offer. Stay connected with free in-room WiFi.

Reviews

4.0 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Double Room

A bedroom with a bed, white pillows, and a large poster of a blue octopus on the wall.

Deluxe Double Room

  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two single beds, each with a white mattress and pillow, and a red wall.

Deluxe Twin Room

  • Sleeps 3
  • 2 Twin Beds

View all photos for Triple Room

A hotel room with a bed and a large window displaying a nighttime view of a bridge.

Triple Room

  • Sleeps 4
  • 1 Double Bed and 1 Twin Bed

View all photos for Quadruple Room

A hotel room with two beds, a chair, a television, and a stone bench.

Quadruple Room

  • Sleeps 5
  • 2 Queen Beds

About the neighborhood

Bandar Sunway, a neighborhood in Petaling Jaya, is home to New Town Hotel Sunway Metro, Bandar Sunway. Kuala Lumpur Tower is a notable landmark, and travelers looking to shop may want to visit Sunway Pyramid Mall and Mid Valley Megamall. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed. Visit our Petaling Jaya travel guide
Map
27, Jalan PJS11/28B, Sunway Metro, Bandar Sunway, Petaling Jaya, Selangor, 46150

What's nearby

  • A building with a large, pyramid-shaped roof and a covered entrance area with red lanterns.
    Sunway Pyramid Mall
    3 min walk - 0.2 miles
  • A city street with a large building, palm trees, and a Ferris wheel.
    Sunway Lagoon Theme Park
    10 min walk - 0.6 miles
  • Pinnacle Sunway
    2 min walk - 0.1 miles
  • Sunway Pyramid Convention Centre
    2 min walk - 0.1 miles
  • Sunway Mentari Business Park
    3 min walk - 0.2 miles

Getting around

  • SS 15
    4 min drive
  • USJ 21 Station
    8 min drive
  • Kuala Lumpur International Airport (KUL)
    48 min drive

Restaurants

  • Nasi Kandar Pelita
    1 min walk
  • ABC One Bistro
    2 min walk
  • THE COACH Coffee Shop
    2 min walk
  • Black Tap Craft Burgers & Shakes
    3 min walk
  • Forever Green Vegetarian Restaurant
    1 min walk

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  • Free WiFi
  • Air conditioning
  • Parking available
  • Housekeeping
7.4 out of 10, Good, 66 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Guest services

  • No housekeeping service

Accessibility

  • Elevator

Room amenities

Bathroom

  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 6 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is New Town Hotel Sunway Metro, Bandar Sunway pet-friendly?

No, pets are not allowed at this property.

What time is check-in at New Town Hotel Sunway Metro, Bandar Sunway?

Check-in start time: 2 PM; Check-in end time: 6 PM.

What time is check-out at New Town Hotel Sunway Metro, Bandar Sunway?

Check-out is at noon.

Where is New Town Hotel Sunway Metro, Bandar Sunway located?

Located in Bandar Sunway, this hotel is steps from Sunway Pyramid Convention Centre and Sunway Pyramid Mall. Sunway Mentari Business Park and Sunway University are also within 1 mi (2 km). Kuala Lumpur Setia Jaya KTM Komuter Station is 21 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

New Town Hotel Sunway Metro, Bandar Sunway Reviews

4.0

4.2

Cleanliness

6.2

Location

4.4

Staff & service

4.2

Property conditions & facilities
Rating 10 - Excellent. 0 out of 22 reviews
Rating 8 - Good. 1 out of 22 reviews
Rating 6 - Okay. 6 out of 22 reviews
Rating 4 - Poor. 5 out of 22 reviews
Rating 2 - Terrible. 10 out of 22 reviews

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is dirty, it smells smoke from the air conditioner every where, towels are found stains along with stains on carpet, wall paper ...can't say for one night !
Stayed 4 nights in Oct 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst stay ever

This is the far worst place I have stayed. Our flight was delayed and we reach near 12midnight. The counter can’t find our 2 rooms booking and make us wait so long and telling us the room we book not available.. will be the last time coming to this hotel.
Stayed 2 nights in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Úseless dont even consider

The dirtiest most inefficient place I have stayed at in my life. 45 minutes for check in as could not find my booking and just totally useless. Tried to charge me the tourist tax twice. Whilst I may be a tourist on this occasion I am in the country regularly so don't try and rip other people off because you think they have more than you. As for Wi fi it never worked
Stayed 2 nights in Jan 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

TV didn't work, room was v crappy

Don't book this hotel. TV didn't work and staff couldn't help. Wifi signal sucks. By far, our worse experience.
Stayed 1 night in Dec 2017
Verified review

6/10 Okay

Good location

Good location
Stayed 2 nights in Jul 2017
Verified review

6/10 Okay

Disliked: Cleanliness, property conditions & facilities, room comfort

Too small

Extremely small room w an extremely small bathroom where you can't even move. For that price, not worth it at all. Might as well fork out abit more & stay at City View. Cleanliness was ok. Can't stay for more than a night. Very near to Sunway Pyramid
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great and comfort
Verified review

8/10 Good

Liked: Cleanliness, room comfort

Great

Great
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

No carpet or tiles. Not suitable for family

It was regular room size although I have booking for 3 adult and 1 child.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was give a wrong type of room which I have book. And found insect holding party in the room.
Verified review

6/10 Okay

Room can be improved but above average!

Very near to Subway Pyramid! Hotel room cleanliness can be further improved, lift facility in the hotel is good. Suitable for backpackers to stay over the nights to sleep and get going. Families who wins to stay over might want to reconsider getting bigger rooms if you have more than 4-6 pax. Above average!
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
the staff very helpful n friendly but they missed our booking that day n need to call the agent to verify the booking. place very narrow n unable to move freely. also noticed few bugs.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

相片与实际相差太大

一句话说完，非常的差。我本来是预定住三晚，可是我们第二天一早就check~out换去别的酒店了。
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Triple Room Unfit for Paying Guest

We checked out from this hotel 30 minutes after arrival because we were appalled to discover the room was in such awful state with dirty bedsheets, saw at least 2 cockroaches roaming the bed and 2 spiders spewing web near the bed. The entire room and floor felt and looked dirty, no natural light and poorly ventilated obviously as it is windowless. The person manning the counter was rude and said we were the only unhappy customers among thousands monthly and since we did not book direct, we were not his customers. Big mistake for not reading reviews. Wasted 400 MYR as NO REFUND.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible condition with spider net and cockroach.

I will not stay at this hotel again. Poor room condition and reception.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, room comfort

JUST A BUDGET HOTEL DO NOT EXPECT MUCH..

YOU CAN HEAR SOUND FROM OUTSIDE THE ROOM EASILY. THE TV CANNOT SEE CLEAR IMAGE EVEN IS LCD TV . THERE IS THE ANTENNA PROBLEM.
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Con Hotel

From the app, display pic is another hotel, showing discount from RM500 to RM100, totally con!
Verified review

6/10 Okay

Liked: Staff & service, property conditions & facilities, room comfort

Value for Money

Value for money if you're on a tight budget. Hotel staff is friendly and the location is good. Eateries easily accessible and less than 1 mins walk to Sunway Pyramid.
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Verified review

2/10 Terrible

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Verified review

6/10 Okay

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort