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Hotel Heaven Lodge

Property class: 2.5

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Photo gallery for Hotel Heaven Lodge

Hallway - Hotel Heaven Lodge (Kuala Lumpur)
Lobby sitting area - Hotel Heaven Lodge (Kuala Lumpur)
Interior - Hotel Heaven Lodge (Kuala Lumpur)
Room - Hotel Heaven Lodge (Kuala Lumpur)
Lobby - Hotel Heaven Lodge (Kuala Lumpur)
Close to Jalan Alor and Berjaya Times Square, Hotel Heaven Lodge provides amenities like dry cleaning/laundry services. Stay connected with free in-room WiFi.

Reviews

5.4 out of 10

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 3 of 3 rooms

Standard Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

Family Room

  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

About the neighborhood

Bukit Bintang, a neighborhood in Kuala Lumpur, is home to Hotel Heaven Lodge. Kuala Lumpur Tower and Batu Caves are notable landmarks, and travelers looking to shop may want to visit Jalan Alor and Berjaya Times Square. Perdana Botanical Gardens and KidZania are also worth visiting. Visit our Kuala Lumpur travel guide
Map
Lot 184 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Selangor, 55100

What's nearby

  • A large indoor amusement park with a roller coaster, Ferris wheel, and various rides.
    Berjaya Times Square
    3 min walk - 0.2 miles
  • A bustling street market with people dining at tables, food stalls, and large cooking pots.
    Jalan Alor
    3 min walk - 0.2 miles
  • A busy urban street with various vehicles, including taxis and a large truck.
    Changkat Bukit Bintang
    7 min walk - 0.4 miles
  • A busy urban street with a prominent building labeled 'Pavilion' and 'Armani / KL' on its facade.
    Pavilion Kuala Lumpur
    12 min walk - 0.7 miles
  • A busy street with a prominent sign for Jalan Petaling Street.
    Petaling Street Market
    14 min walk - 0.8 miles

Getting around

  • Imbi Station
    5 min walk
  • Kuala Lumpur Masjid Jamek Station
    19 min walk
  • Subang (SZB-Sultan Abdul Aziz Shah)
    33 min drive

Restaurants

  • Chef Kecik Boulangerie @ Tuah 1895 Bukit Bintang
    10 min walk
  • Kedai Makanan Toong Kwoon Chye
    2 min walk
  • Crown KTV
    3 min walk
  • Para Thai
    10 min walk
  • Restorant Castle Place
    7 min walk

Similar properties

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City Comfort Hotel
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  • Air conditioning
  • Breakfast available
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8.2 out of 10, Very good, 41 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Conveniences

  • 24-hour front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

More

  • 2 floors

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash

Frequently asked questions

Is Hotel Heaven Lodge pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This hotel doesn't offer parking.

What time is check-in at Hotel Heaven Lodge?

Check-in begins at 2 PM.

What time is check-out at Hotel Heaven Lodge?

Check-out is at noon.

Where is Hotel Heaven Lodge located?

Located in Bukit Bintang, this hotel is within a 10-minute walk of Jalan Alor and Berjaya Times Square. KLCC Park and Pavilion Kuala Lumpur are also within 1 mi (2 km). Imbi Station is 5 minutes by foot and Bukit Bintang Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Heaven Lodge Reviews

5.4

6.0

Cleanliness

8.0

Location

5.8

Staff & service

5.4

Property conditions & facilities
Rating 10 - Excellent. 2 out of 18 reviews
Rating 8 - Good. 2 out of 18 reviews
Rating 6 - Okay. 6 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

Reviews

Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities

New and clean

Frendly staf. New build
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lokasi yang strategik berdekatan dengan lrt dan shopping mall
Stayed 1 night in Sep 2019
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
omg it's not heaven hotel is hell hotel really very very bad experience with this hotel. i never expect in my life hotel like that also have. broken toilet and room walls with ceiling sheet and can listen sound of beside room. i was booked that hotel for 3 night and when i was checkin after checkin i only stay in room hardly 10 mints and i decided to leave that hotel at same time because it's really very very bad condition hotel.
Stayed 3 nights in Feb 2019
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort
good location
Stayed 1 night in Dec 2018
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities

The location is good but the service is poor

It was in a great location but the service there was poor, even tge wifi was in not good condition. I lost wifi connection all the time and had to use 4G data. There was no mirror in the room, used the shared bathroom without hot water :(
Stayed 2 nights in Sep 2017
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DISGUSTING Do yourself a favour and stay elsewhere

This place is absolutely disgusting, I've stayed in low budget places before but this one is a joke. Staff are rude; not a word was spoken to me other than 'passport!' at check in. The room was full of bugs and dirt, do not look under the beds, in any drawers or in the shower unless you want to see some disgustingly long black curly hairs. The bed was a dirty old mattress with a dirty sheet and smelly pillow, no duvet just a smelly fake burberry fleece blanket which I doubt had been washed in the last six months. There are also no basic commodities such as toilet paper!! The overall condition was horrific, I couldn't work out if it was still in construction or just really really old...my bathroom door was hanging off the wall and the toilet didn't flush. The central location is a redeeming factor but very very noisy...I was woken every hour with either shreaking laughter or crying babies.
Stayed 2 nights in Aug 2017
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness

You get what you paid for.

Room price is cheap. But the cleanliness needs to be improved. Air conditioner's temperature is not adjustable because of missing controller. The air con is defaulted at 16 degrees Celsius. Which makes the room too cold to sleep. The bathroom's drainage has hairs from previous users. But you get what you paid for. If you just need a room to sleep alone for a night or two, it is not too bad of a choice for its cheap price and location.
Stayed 1 night in May 2017
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

cosy and quiet

The place was like brand new, cosy, quiet with very cool aircon. The room was quite minuscule but we weren't in need of more space, being just one night.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24hrs desk staff, awesome location
Verified review

6/10 Okay

Disliked: Property conditions & facilities, room comfort

不能要求太多的廉價旅館

熱水淋浴水量極小是最大缺點, 隔音差是廉價旅館的共同毛病.
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort
Hotel looks like it would be still in construction. Rooms facilities are quite poorly build. Taking a shower took longer than usually, due to the amount of water that was dripping out of it. Stuff could be more friendly... But to be fair...we paid about 115 Rm for two nights. The room was clean so far and the location was good as well. But we got definitely already better accommodation for that budget. Alright to stay two nights though if you don't wanna spend much time in your room anyway.
Verified review

6/10 Okay

GOOD LOCATION

LOCATION IS GOOD.
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities

Worst Hotel , find a better one to stay .

Check in afternoon , Book through Orbitz.com , The front desk ( Jamah ) give the key , and said to me that if you don't like the room , I can change it for you , So I check the room.. its small but clean , bathroom has no mirror and window , due to long distance flight and time zone different and I was tired so I don't mind , soon after check in the room and take a rest , few hours later I saw 2-3 mice came through my room , I immediate go down to front desk and the afternoon front desk has off work , this guy not event try to help , saying the boss will come later . I waited for 45 mins still no show , I go back to room wait for next day . 2) next day morning the front desk guy back , told him the story , and he give the new room but it's old room with dry blood on the bed and I didn't take the room , after check out few rooms , finally he give me a new room with window BUT no bathroom door and no mirror... he said if you don't mine , I say ok , the room are very clean but no bathroom door and mirror . ( the window got a small hole and did not closed completely , you can hear the traffic pass by and mosquito bite me as well , So I turn the AC on , it's just very cold at night ! My advise to you , Pay a bit more money to stay better hotel . By the way this hotel location is not so bad , it's walking distance to Bukit Bintang area . Also this hotel is not 2 star , is 1 star . since the service is not professional .
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort

not as i expected.

I was expected a little more comfort from the photo i've checked before my booking. But in my room only had a bed, one bed side table ( in the drawer had tabaco ashes) and a little bench on the wall. There was no kettle, tea bags or water bottle provided like a photo. And often to hear Mouse walking on the sealing.
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Affordable and fit for purpose.

Very comfortable and serene. Many attractions within reasonable distance
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
TERRIBLE hotel! TERIBLE room, with RATS! The reception was BED - sent us to unfurnished room and we asked for a chance! overall - BAD!
Verified review

6/10 Okay

Disliked: Staff & service, property conditions & facilities

Close to local amenities

It was good, but no window view as promised
Verified review

4/10 Poor

Stayed 1 night in Dec 2018