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Grand Service Suite at Times Square

3.5 star property
Guesthouse with free parking, steps from Berjaya Times Square

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Photo gallery for Grand Service Suite at Times Square

Business center
LCD TV, DVD player
Fountain
Outdoor pool
Free minibar, in-room safe, desk, soundproofing

Reviews

5.4 out of 10

Popular amenities

  • Parking included
  • Bar
  • Hot Tub
  • Pool
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Apartment, 2 Bedrooms

Free minibar, in-room safe, desk, soundproofing

Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
  • 99 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Deluxe Room

Free minibar, in-room safe, desk, soundproofing

Deluxe Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
  • 59 sq m
  • City view
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Superior Room

Free minibar, in-room safe, desk, soundproofing

Superior Room

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
  • 57 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Apartment, 1 Bedroom

Free minibar, in-room safe, desk, soundproofing

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
  • 61 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 1 Twin Bed

View all photos for Studio

Free minibar, in-room safe, desk, soundproofing

Studio

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cribs/infant beds
Kitchenette
Refrigerator
Dishwasher
  • 51 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Map
Tower A, Berjaya Times Square, 1 Jalan Imbi, Kuala Lumpur, 55100

What's nearby

  • Berjaya Times Square - 1 min walk - 0.0 miles
  • Jalan Alor - 3 min walk - 0.2 miles
  • Pavilion Kuala Lumpur - 10 min walk - 0.6 miles
  • Petronas Twin Towers - 2 min drive - 1.2 miles
  • KLCC Park - 3 min drive - 1.0 mile

Getting around

  • Kuala Lumpur Masjid Jamek Station - 3 min drive
  • Imbi Station - 3 min walk
  • Kuala Lumpur International Airport (KUL) - 45 min drive

Restaurants

  • ‪4 Fingers Crispy Chicken - ‬1 min walk
  • ‪Taste of Asia Food Court - ‬3 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪McDonald's - ‬4 min walk
  • ‪Starbucks - ‬4 min walk

About this property

Grand Service Suite at Times Square

Guesthouse near Berjaya Times Square
Near Pavilion Kuala Lumpur and KLCC Park, Grand Service Suite at Times Square provides a poolside bar, a free grocery shopping service, and a terrace. For some rest and relaxation, visit the sauna or hot tub, and indulge in a manicure/pedicure or a massage. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool
  • Free self parking
  • ATM/banking services, a gift shop, and an elevator
  • Multilingual staff, tour/ticket assistance, and a front-desk safe
Room features
All guestrooms at Grand Service Suite at Times Square include comforts such as air conditioning and separate sitting areas, as well as perks like free stocked minibars and separate dining areas.
More conveniences in all rooms include:
  • Sofa beds, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • LCD TVs with satellite channels and DVD players
  • Separate sitting areas, separate dining areas, and kitchenettes

Languages

English, Hindi, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Library
  • Outdoor pool

Family friendly

  • Children's pool
  • DVD player
  • Grocery/convenience store
  • In-room crib
  • In-room kitchenette
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Garden
  • Terrace

Spa

  • Manicures/pedicures
  • Massage
  • Sauna

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)
  • Single sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • LCD TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Free stocked minibar
  • Kitchenette
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Living room
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Reception, East Tower A]
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; your host will greet you
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

Access methods

Host will greet you, key retrieval

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MYR 60 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: MYR 60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Service Suite Times Square Hotel Kuala Lumpur
Grand Service Suite Times Square Hotel
Grand Service Suite Times Square Kuala Lumpur
Grand Service Suite Times Square
Grand Service Suite Times Square Guesthouse Kuala Lumpur
Grand Service Suite Times Square Guesthouse
Service Suite Times Square
Service Suite At Times Square
Grand Service Suite at Times Square Guesthouse
Grand Service Suite at Times Square Kuala Lumpur
Grand Service Suite at Times Square Guesthouse Kuala Lumpur

Frequently asked questions

Does Grand Service Suite at Times Square have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Service Suite at Times Square pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Service Suite at Times Square?

Self parking is free at this property.

What time is check-in at Grand Service Suite at Times Square?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at Grand Service Suite at Times Square?

Check-out is at noon.

Where is Grand Service Suite at Times Square located?

Located in Bukit Bintang, this guesthouse is steps from Sungei Wang Plaza and Berjaya Times Square. Pavilion Kuala Lumpur and Jalan Alor are also within 15 minutes. Imbi Station is only a 3-minute walk and Hang Tuah Station is 6 minutes.

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Grand Service Suite at Times Square Reviews

Reviews

5.4
Rating 10 - Excellent. 13 out of 70 reviews
Rating 8 - Good. 11 out of 70 reviews
Rating 6 - Okay. 7 out of 70 reviews
Rating 4 - Poor. 14 out of 70 reviews
Rating 2 - Terrible. 25 out of 70 reviews

5.0/10

Cleanliness

5.4/10

Staff & service

5.4/10

Property conditions & facilities

Reviews

This review was submitted before 2018 and has not been verified.

6/10 Okay

アデノ, 横浜市

Liked: Cleanliness, property conditions & facilities, room comfort

モノレールImbi駅直結、チェックインが最初の難関

モノレールImbi駅直結のBerjaya Times Squareショッピングセンタービルと同じビルにあります。ショッピングセンター営業時間内はビル内を通ってモノレール駅まで行けますし、営業時間外も軒下を通ってモノレール駅まで移動できます。 最初のチェックインが難しいでしょう。駅やビルにホテル名の案内はありません。East Tower A の地上階にホテル出入口があります。"SERVICE SUITE" と書かれているショッピングセンター側からはチェックイン後でないと出入りできず、最初は外側から中に入ります。セキュリティーデスクに座っている人に、ホテル名を伝えて、ホテルスタッフの電話番号を教えてもらいます。そのスタッフに電話して、セキュリティーデスクまで来てもらいます。そして、部屋まで案内してもらいます。 以上の流れのため、早めにチェックインした方がよいでしょう。また、一般のホテルではチェックイン予定時刻より早く着いた場合に荷物を預かってもらえることがありますが、ここでは難しいです。 フロントデスクが存在しないため、チェックアウトの時間や方法をホテルスタッフと相談して決めることをおすすめします。 チェックインするとカードを２枚受け取ります。部屋の出入り用と、地上階の出入り用です。エレベーターで上がるときもセンサーにカードをあてる必要があります。 部屋は広く、家族やグループで過ごすのによいでしょう。一人や二人だと惜しいぐらいです。電気ボッドだけでなく、電子レンジもあり、自炊に向いています。 眺めがよく、West側のタワーが見えました。その手前にプールが見えます。プール利用時は１５階でおります。7:00AMから10:00PMまで利用できます。 バスタブとシャワースペースと両方がありました。お湯が出なかったので人によってはつらいかも。常夏のマレーシアではありますが。 利用手引きや案内書は特にありません。電気ポッドやカップなどは探せば見つかるでしょう。 ＴＶはＢＢＣとＮＨＫを見ることができました。 朝食会場はありません。前日のうちに買っておいてもよいし、周辺にコンビニが複数あります。 地元の人々の朝食の場を見たいなら、ICC Puduの店舗がおすすめです。朝５時から営業し、朝早くから大勢の人でにぎわっています。野菜や果物、生活雑貨なども売られています。歩いて１０分程度ですが、わかりやすい道順ではなく、案内は特にないため、道順を確認して明るいうちに行くことをおすすめします。
Stayed 1 night in Jun 2017
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Worst experience

Not happy with the experience of check in. This is not a hotel, no check in counter, just a random guy in charge of the room. Not a good experience for us.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

最低

とにかくフロントで待たされ、荷物も預けることができませんでした。その上、チェックインするのに部屋を管理している代理店に自分で電話しろなど言われ、普通のホテルではありませんでした。とにかく最悪です。
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Mohammed

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible experience

Never try that if you have self respect , u will lose it theee with the rude staff and horrible experience
This review was submitted before 2018 and has not been verified.

6/10 Okay

jp , malaisie

Hôtel accueillant dans le centre-ville

Malaisié' Les gens très gentils au moins je vais très bien et magnifique un pays avoir
This review was submitted before 2018 and has not been verified.

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

The experience at this hotel was the worst I ever had! First off when we arrive at the hotel we are told that they are not the ones who took our bookings. So we went over to the residential side of the complex, this is where privately owned apartments are in a rental pool. We waited for almost a hour in the lobby before some one finally arrived to show us a room. The room, with out a doubt was in unfit for human occupation! Horrible absolutely horrendous! Filthy floors, walls bedding. The room was terrible. We where in shock! Tiles missing from the tub surround, not a broken seat on the toilet, there was no seat! When we left the room we told this fellow that it was terrible and we would not stay. No problem he says and that we could have a refund. We did not get a refund. It was only the kindness of Hotels.com who help with our dilemma. Thank you Hotels.com
This review was submitted before 2018 and has not been verified.

6/10 Okay

Hazman

Disliked: Property conditions & facilities
Bad experience. 1st, i never knew that the room that i choose was runs by the agent. Hotel front desk didnt assist me fully. She just told me to go to next tower and make a call to the agent. I have to find a shop that sell sim card to make call to the agent. 2nd, swimming pool. My request for a towel at the pool from the towel man been rejected due to i stay in the service apartment which run by the agent, not from the hotel. What i can say is that i did not know apartment run by the agent. Its didnt stated in the column when i book the room. The wifi in the room keeps goes missing. At one part its gone for 3 4 hours. Well that all i can say thou i still have alots to say. P/s... to duty manager shanti. Thks for listening my unhappiness on that particular day when i told u that i waited for more than 1 hour for someone to come to my room when the toilet cubicle gets choked.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Billy, Canada.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Smelly and Dirty room.

Check in with this hotel was terrible. The phone # on the web site is not ever working. The hotel staffs can't ever help us out. Lucky there was a guy we met at the lobby was able to give us the mobile# for the contact. We booked the rooms for 2 nights and we were using the same 2 towels for the two days. (This was all we get for the two days.) They didn't come to make the rooms. The bed sheets was dirty and the rooms smell terrible.
This review was submitted before 2018 and has not been verified.

4/10 Poor

samantha, singapore

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort

Disappointed

Not known is a private owned apartment in Times Square Hotel! Was direct to tower A from the Hotel. The guard didn't give proper instruction, I told him I was not connect to wifi, can help to call the staff down. Told to go level 6 office. But the office staff said they are not dealing with this. Went back to him, confronted him. No choice to call but the line is not in use, then he give us the name and contact number. which is Danata travel and tours agency. Friendly staff bought us up back to tower B, thinking is hotel room, unfortunately is private owned apartment. First step in the room, I was stunned when I saw the stained sofa chairs and dinning chairs! After placed key deposit of RM $200 for two keys. I quickly check the entire room. Noted the TV and dinning chair was spoilt. I believe you guy knew what happened to the poor feedback of the "suites". Honestly I appreciated the great location. There is many room to improve. I will only return if Is better.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Chun Kiong, Penang, Malaysia.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible experience!

When we arrived, first we can't find any hotel counter. We then asked the security, and the security pointed us to somebody. We don't know whether we can trust the person, however the phone number for the hotel is not in service!!!! We then forced to listen the person, and he told us they have no more room in the original venue. Then he asked us to walked to a separate residential building behind the original location. We then being put inside a room that totally different from the original description. We booked a room with 1 twin bed plus 1 single bed. It happened the new studio only has a twin bed, and after we asked, the staff gave us a mattress without any bedsheet or whatsoever. Basically it was an very unpleasant experience. And we are very unhappy with the mismatch between our booking and actual room.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hopeless

We arrived at 2:30am to find our booking had been cancelled. There was no help except told to ring Expedia. The person who runs this has NOTHING to do with the hotel. They are privately owned and managed and are very run down and dirty. The actual hotel is on different floors and it is clean. I have contacted you to request a refund.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
This review was submitted before 2018 and has not been verified.

4/10 Poor

Aussie Girl, Perth, Australia

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

OLD & DISGRACEFUL FOR WESTERN SYANDARDS

Stayed at BTS hotel many times with same apartment style set up. Stayed in apartment twice, this being 2nd time. Found it very clean HOWEVER with leaking TOILET BOWL (fixed immediately), not very good air cond and worst of all A DISGRACEFUL TOILET SEAT!!! it was so old they painted it with white paint!!! Have you ever sat on a painted toilet seat??? Obviously owner by a private owner who is more concerned re his every cent spent than the "western acceptable comforts" of the customer. I forgot to take the photo but don't take Room 32-13 run by "GRAND". Each name is run and owned by different owners/agent, there's no consistency, just one's luck! Having said all that it's clean and cheap! I know it's clean as I cleaned it upon arriving and it shows it's clean.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Location of hotel is difficult to find

The hotel location is difficult to find. Many people confuse between Tower A and B even taxi drivers Even hotel room is large, however, facilities are old and dirty. A bit disappointed with quite expensive cost
This review was submitted before 2018 and has not been verified.

4/10 Poor

LOO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, but the furnitures and the interiors of the hotel are old, dusty and not well maintain. The wifi connection was super slow.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Grand Service Suite at Times Square

An excellent time spent here. Totally recommnended ... Fabulous! Great value for money! Great location! Great facilities! Overall - no issues ... Nothing but praise
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Flot udsigt, stor usikkerhed!

Meget flot værelse - faktisk en hel lejlighed. Fantastisk udsigt!. Dog ikke en del af et hotel, men vi forstod aldrig helt sammenhængen. Vi kunne ikke finde hotellet og søgte hjælp på hotel på samme adresse, men andet navn. En af de mennesker, der arbejdede ringede til en fyr, der efter 10 minutter dukkede op og fulgte os til værelset (gennem det andet hotel). I receptionen på dette hotel,var man meget uvillig til at hjælpe os og vi kunne ikke opbevare bagagen, men måtte efterlade den på værelset og afhente den senere på et kontor i et shoppingcenter. Vi var noget bekymrede! Vi opdagede heldigvis at shoppingcenteret lukkede ½ time før vores aftalte afhentningstidpunkt, så vi var der i god tid og fik bagagen.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

オーナーズホテルだけに

個人所有のマンションをホテルとして経営してることを知らずにブッキング。 チェックインもフロントでは無く、ロビーにもセキュリティで入れない。 担当者を電話で呼び出して、チェックイン手続きする。 ようやく、カードを貰い部屋へ案内される。 床の絨毯が汚い。 Wi-Fiも、オーナーが入金して無くて初日は使えず。翌日入金してもらう。 ルームサービスも出前があるだけ。 シャワーも壊れていて初日はお湯が出なかった。翌日修理。 ボデーソープが無く小ちゃい石鹸だけ。 ベッドメイキングは毎日されていたけど、シーツは毎日交換されていたか定かでは無い。 タオルの交換も日に日に減っていく。 トイレットペーパーも補充は翌日。 オーナーホテルなので、ホテルの清掃係は何もしてくれない。と言うか出来ない。 唯一救われたのは、担当の方が非常に親切でした。出来ることは何でもトライしてくれた。
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Christian, TOULON

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

A éviter

La chambre réservée s'est avérée être dans un état catastrophique de délabrement et de saleté. Devant nos mines déconfites, le loueur (qui au passage n'est pas l'hotelier mais un gestionnaire de sous-location) nous en a attribué une autre, en meilleur état et un peu plus propre. Cela étant, les chambres ou appartements ne correspondent que de très loin à la description du site et ne sont absolument pas "Non-fumeurs" . A éviter.
This review was submitted before 2018 and has not been verified.

6/10 Okay

ELFY SHAHROM, Sarawak

Short stay

For its average.. Strategic location but can improve on facilities like provide ironing tools and parking free.
This review was submitted before 2018 and has not been verified.

2/10 Terrible

ponkster, toronto

Horrible experience.

We get there and have to wait for somebody to show up.No check in desk A guy shows up and takes us to a room (not desirable) and gives an option to see the other room which we took (was better). Tv didn't work properly had no hot water for 1 day and after dinner came back and Internet gone Hard to find anybody to fix issues.
This review was submitted before 2018 and has not been verified.

4/10 Poor

Grace, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location.

1 night stay at the hotel. Location is good. Poor wifi in room. Room is big, but very smelly, bedsheet is dirty.
This review was submitted before 2018 and has not been verified.

4/10 Poor

cindy, Malaysia

Disliked: Cleanliness, staff & service, property conditions & facilities

Perfect location for stay

The big shopping mall just down the hotel. The swimming pool Was great. Goos locations too
This review was submitted before 2018 and has not been verified.

2/10 Terrible

Hossain, Singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never book from this listing, Please REMOVE!

If i could give 0 out of 5, i would. This is not your typical hotel/apartment, Once you book through Hotel.com you need to call the number provided to confirm booking. Which in my case, he never picked up his phone at all and i was left stranded without a hotel room at 12 midnight. I later found out that this guy (whose number is on the listing) does not actually own the apartment rooms, he leases from other room peddlers at this place. Security guards are useless and there is no Reception, Lobby, FrontDesk. Basically no service. It is a sleazy place for one night stands where you call in for a room through different people. Please do not book from this listing, and i called in to Hotel.com to request them to take this listing down.